Hostname: page-component-586b7cd67f-vdxz6 Total loading time: 0 Render date: 2024-11-25T09:11:49.168Z Has data issue: false hasContentIssue false

Feedback-Seeking Behavior in Organizations: A Meta-Analysis and Systematical Review of Longitudinal Studies

Published online by Cambridge University Press:  11 October 2021

Alexandra Bălăceanu
Affiliation:
Universitatea de Vest din Timișoara (Romania)
Delia Vîrgă*
Affiliation:
Universitatea de Vest din Timișoara (Romania)
Laurentiu Maricuțoiu
Affiliation:
Universitatea de Vest din Timișoara (Romania)
*
Correspondence concerning this article should be addressed to Delia Vîrgă. Universitatea de Vest din Timișoara. Facultatea de Sociologie și Psihologie. Bv. Vasile Parvan, No. 4. 300223 Timișoara (Romania). E-mail: [email protected]

Abstract

Based on the Job Demands-Resources theory, this meta‐analysis investigates the role of resources in predicting feedback-seeking behavior (FSB) over time. We also examine the relationship between FSB and its outcomes from a systematic review perspective. The eligibility criteria were: (a) to measure feedback-seeking behavior, (b) to have a longitudinal design, and (c) to have employees as target groups. Thirteen studies met these criteria (Ntotal= 1,527). We combined the meta-analysis procedures and structural equation modeling (metaSEM) and used the systematic review. The methodological quality of the available longitudinal studies is assessed. Our findings indicated that job resources predict future feedback-seeking behavior and between feedback-seeking behavior and personal resources is significant relationship. More research is needed to clarify the reciprocal relationships between personal resources and feedback-seeking behavior and the influences of feedback-seeking behavior on performance.

Type
Research Article
Copyright
© Universidad Complutense de Madrid and Colegio Oficial de Psicólogos de Madrid 2021

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

Footnotes

Conflicts of Interest: None.

Funding Statement: This research received no specific grant from any funding agency.

References

Anseel, F., Beatty, A. S., Shen, W., Lievens, F., & Sackett, P. R. (2015). How are we doing after 30 Years? A meta-analytic review of the antecedents and outcomes of feedback-seeking behavior. Journal of Management, 41(1), 318348. https://doi.org/10.1177/0149206313484521CrossRefGoogle Scholar
Anseel, F., & Lievens, F. (2007). The relationship between uncertainty and desire for feedback: A test of competing hypotheses. Journal of Applied Social Psychology, 37(5), 10071040. https://doi.org/10.1111/j.1559-1816.2007.00197.xCrossRefGoogle Scholar
Ashford, S. J. (1986). Feedback-seeking in individual adaptation: A resource perspective. Academy of Management Journal, 29(3), 465487. https://doi.org/10.2307/256219Google Scholar
Ashford, S. J., & Black, J. S. (1996). Proactivity during organizational entry: The role of desire for control. Journal of Applied Psychology, 81(2), 199214. https://doi.org/10.1037/0021-9010.81.2.199CrossRefGoogle Scholar
Ashford, S. J., Blatt, R., & VandeWalle, D. (2003). Reflections on the looking glass: A review of research on feedback-seeking behavior in organizations. Journal of Management, 29(6), 773799. https://doi.org/10.1016/S0149-2063(03)00079-5CrossRefGoogle Scholar
Ashford, S. J., & Cummings, L. L. (1983). Feedback as an individual resource: Personal strategies of creating information. Organizational Behavior & Human Performance, 32(3), 370398. https://doi.org/10.1016/0030-5073(83)90156-3CrossRefGoogle Scholar
Ashford, S. J., & Cummings, L. L. (1985). Proactive feedback seeking: The instrumental use of the information environment. Journal of Occupational Psychology, 58(1), 6779. https://doi.org/10.1111/j.2044-8325.1985.tb00181.xCrossRefGoogle Scholar
Ashford, S. J., & Northcraft, G. B. (1992). Conveying more (or less) than we realize: The role of impression-management in feedback seeking. Organizational Behavior and Human Decision Processes, 53(3), 310334. https://doi.org/10.1016/0749-5978(92)90068-ICrossRefGoogle Scholar
Auh, S., Menguc, B., Imer, P., & Uslu, A. (2018). Frontline employee feedback-seeking behavior: How is it formed and when does it matter? Journal of Service Research, 22(1), 4459. https://doi.org/10.1177/1094670518779462CrossRefGoogle Scholar
Bakker, A. B., & Demerouti, E. (2017). Job demands-resources theory: Taking stock and looking forward. Journal of Occupational Health Psychology, 22(3), 273285. https://doi.org/10.1037/ocp0000056CrossRefGoogle ScholarPubMed
Bakker, A., Demerouti, E., & Schaufeli, W. (2003). Dual processes at work in a call center: An application of the job demands–resources model. European Journal of Work and Organizational Psychology, 12(4), 393417.https://doi.org/10.1080/13594320344000165CrossRefGoogle Scholar
Bakker, A. B., Hakanen, J. J., Demerouti, E., & Xanthopoulou, D. (2007). Job resources boost work engagement, particularly when job demands are high. Journal of Educational Psychology, 99(2), 274284. https://doi.org/10.1037/0022-0663.99.2.274CrossRefGoogle Scholar
Bakker, A. B., & Leiter, M. P. (2010). Where to go from here: Integration and future research on work engagement. In Bakker, A. B. & Leiter, M. P. (Eds.), Work engagement: A handbook of essential theory and research (pp. 147163). Psychology Press.CrossRefGoogle Scholar
Bauer, T. N., Perrot, S., Liden, R. C., & Erdogan, B. (2019). Understanding the consequences of newcomer proactive behaviors: The moderating contextual role of servant leadership. Journal of Vocational Behavior, 112, 356368. https://doi.org/10.1016/j.jvb.2019.05.001CrossRefGoogle Scholar
Bennett, A. A., Bakker, A. B., & Field, J. G. (2018). Recovery from the work‐related effort: A meta‐analysis. Journal of Organizational Behavior, 39(3), 262275. https://doi.org/10.1002/job.2217CrossRefGoogle Scholar
Brett, J. M., Feldman, D. C., & Weingart, L. R. (1990). Feedback-seeking behavior of new hires and job changers. Journal of Management, 16(4), 737749. https://doi.org/10.1177/014920639001600406CrossRefGoogle Scholar
Borenstein, M., Hedges, L., Higgins, J., & Rothstein, H. (2005). Comprehensive meta-analysis (Version 2)[Computer software]. Biostat.Google Scholar
Borenstein, M., Hedges, L. V., Higgins, J. P., & Rothstein, H. R. (2011). Introduction to meta-analysis. John Wiley & Sons.Google Scholar
Button, S. B., Mathieu, J. E, & Zajac, D. M. (1996). Goal orientation in organizational research: A conceptual and empirical foundation. Organizational Behavior and Human Decision Processes, 67(1), 2648. https://doi.org/10.1006/obhd.1996.0063CrossRefGoogle Scholar
Callister, R. R., Kramer, M. W., & Turban, D. B. (1999). Feedback seeking following career transitions. Academy of Management Journal, 42(4), 429438. https://doi.org/10.2307/257013Google Scholar
Collewaert, V., Anseel, F., Crommelinck, M., De Beuckelaer, A., & Vermeire, J. (2016). When passion fades: Disentangling the temporal dynamics of entrepreneurial passion for founding. Journal of Management Studies, 53(6), 966995. https://doi.org/10.1111/joms.12193CrossRefGoogle Scholar
Dahling, J. J., Chau, S. L., & O’Malley, A. (2012). Correlates and consequences of feedback orientation in organizations. Journal of Management, 38(2), 531546. https://doi.org/10.1177/0149206310375467CrossRefGoogle Scholar
Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001). The job demands-resources model of burnout. Journal of Applied Psychology, 86(3), 499512. https://doi.org/10.1037/0021-9010.86.3.499CrossRefGoogle ScholarPubMed
de Lange, A. H., Taris, T. W., Kompier, M. A. J., Houtman, I. L. D., & Bongers, P. M. (2003). “The very best of the millennium”: Longitudinal research and the demand-control-(support) model. Journal of Occupational Health Psychology, 8(4), 282305. https://doi.org/10.1037/1076-8998.8.4.282CrossRefGoogle ScholarPubMed
Dorman, C., & Griffin, M. A. (2015). Optimal time lags in panel studies. Psychological Methods, 20(4), 489505. https://doi.org/10.1037/met0000041CrossRefGoogle Scholar
Fedor, D. B., Rensvold, R. B., & Adams, S. M. (1992). An investigation of factors expected to affect feedback seeking: A longitudinal field study. Personnel Psychology, 45(4), 779805. https://doi.org/10.1111/j.1744-6570.1992.tb00968.xCrossRefGoogle Scholar
Feldman, D. C., & Brett, J. M. (1983). Coping with new jobs: A comparative study of new hires and job changers. Academy of Management Journal, 26(2), 258272. https://doi.org/10.2307/255974Google Scholar
Ford, M. T., Matthews, R. A., Wooldridge, J. D., Mishra, V., Kakar, U. M., & Strahan, S. R. (2014). How do occupational stressor-strain effects vary with time? A review and meta-analysis of the relevance of time lags in longitudinal studiesWork & Stress28(1), 930. https://doi.org/10.1080/02678373.2013.877096CrossRefGoogle Scholar
Frese, M., Garst, H., & Fay, D. (2007). Making things happen: Reciprocal relationships between work characteristics and personal initiative in a four-wave longitudinal structural equation model. Journal of Applied Psychology, 92(4), 10841102. https://doi.org/10.1037/0021-9010.92.4.1084CrossRefGoogle Scholar
Greenberger, D. B., Strasser, S., & Lee, S. (1988). Personal control as a mediator between perceptions of supervisory behaviors and employee reactions. Academy of Management Journal, 31(2), 405417. https://doi.org/10.2307/256556Google Scholar
Harrison, S. H., Sluss, D. M., & Ashforth, B. E. (2011). Curiosity adapted the cat: The role of trait curiosity in newcomer adaptation. Journal of Applied Psychology, 96(1), 211220. https://doi.org/10.1037/a0021647CrossRefGoogle ScholarPubMed
Higgins, J. P., Thompson, S. G., Deeks, J. J., & Altman, D. G. (2003). Measuring inconsistency in meta-analyses. British Medical Journal, 327(7414), 557560. https://doi.org/10.1136/bmj.327.7414.557CrossRefGoogle ScholarPubMed
Ilgen, D. R., Fisher, C. D., & Taylor, M. S. (1979). Consequences of individual feedback on behavior in organizations. Journal of Applied Psychology, 64(4), 349371. https://doi.org/10.1037/0021-9010.64.4.349CrossRefGoogle Scholar
Kammeyer-Mueller, J. D., Livingston, B. A., & Liao, H. (2011). Perceived similarity, proactive adjustment, and organizational socialization. Journal of Vocational Behavior, 78(2), 225236. https://doi.org/10.1016/j.jvb.2010.09.012CrossRefGoogle Scholar
Kenny, D. A. (2015, November 24). Measuring model fit. http://davidakenny.net/cm/fit.htmGoogle Scholar
Lee, J. Y., Rocco, T. S., & Shuck, B. (2019). What is a resource? Toward a taxonomy of resources for employee engagement. Human Resource Development Review, 19(1), 538. https://doi.org/10.1177/1534484319853100CrossRefGoogle Scholar
Lesener, T., Gusy, B., & Wolter, C. (2019). The job demands-resources model: A meta-analytic review of longitudinal studies, Work & Stress, 33(1), 76103. https://doi.org/10.1080/02678373.2018.1529065CrossRefGoogle Scholar
Maricuțoiu, L. P., Sulea, C., & Iancu, A. (2017). Work engagement or burnout: Which comes first? A meta-analysis of longitudinal evidence. Burnout Research, 5, 3543. https://doi.org/10.1016/j.burn.2017.05.001CrossRefGoogle Scholar
Moher, D., Liberati, A., Tetzlaff, J., Altman, D. G., & The Prisma Group. (2009). Preferred reporting items for systematic reviews and meta-analyses: The PRISMA statement. PLOS MEDICINE, 21, Article e1000097. http://doi.org/10.1371/journal.pmed.1000097Google Scholar
Morrison, E. W. (1993). Longitudinal study of the effects of information seeking on newcomer socialization. Journal of Applied Psychology, 78(2), 173183. https://doi.org/10.1037/0021-9010.78.2.173CrossRefGoogle Scholar
Ok, A. B., & Vandenberghe, C. (2016). Organizational and career-oriented commitment and employee development behaviors. Journal of Managerial Psychology, 31(5), 930945. https://doi.org/10.1108/JMP-04-2015-0157CrossRefGoogle Scholar
Podsakoff, P. M., MacKenzie, S. B., Lee, J.-Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879903. https://doi.org/10.1037/0021-9010.88.5.879CrossRefGoogle ScholarPubMed
Qian, J., & Li, X. (2016). Supervisory mentoring and employee feedback seeking: The moderating effects of power distance and political skill. Current Psychology, 35(3), 486494. https://doi.org/10.1007/s12144-015-9317-yCrossRefGoogle Scholar
Renn, R. W., & Fedor, D. B. (2001). Development and field test of a feedback-seeking, self-efficacy, and goal setting model of work performance. Journal of Management, 27(5), 563583. https://doi.org/10.1177/014920630102700504CrossRefGoogle Scholar
Rosseel, Y. (2012). lavaan: An R Package for structural equation modeling. Journal of Statistical Software, 48(2). https://doi.org/10.18637/jss.v048.i02CrossRefGoogle Scholar
Ruscio, J., Whitney, D. M., & Amabile, T. M. (1998). Looking inside the fishbowl of creativity: Verbal and behavioral predictors of creative performance. Creativity Research Journal, 11(3), 243263. https://doi.org/10.1207/s15326934crj1103_4CrossRefGoogle Scholar
Schaufeli, W. B., & Bakker, A. B. (2004). Job demands, job resources, and their relationship with burnout and engagement: A multi‐sample study. Journal of Organizational Behavior, 25(3), 293315. https://doi.org/10.1002/job.248CrossRefGoogle Scholar
Strauss, K., & Parker, S. K. (2014). Effective and sustained proactivity in the workplace: A self-determination theory perspective. In Gagné, M. (Ed.), The Oxford handbook of work engagement, motivation, and self-determination theory (pp. 5071). Oxford University Press. https://doi.org/10.13140/2.1.2809.1845Google Scholar
Tang, S. W., Siu, O. L., & Cheung, F. (2014). A study of work–family enrichment among Chinese employees: The mediating role between work support and job satisfaction. Applied Psychology, 63(1), 130150. https://doi.org/10.1111/j.1464-0597.2012.00519.xCrossRefGoogle Scholar
Tisu, L., Lupșa, D., Vîrgă, D., & Rusu, A. (2020). Personality characteristics, job performance and mental health: The mediating role of work engagement. Personality and Individual Differences, 153(15), Article 109644. https://doi.org/10.1016/j.paid.2019.109644CrossRefGoogle Scholar
VandeWalle, D., & Cummings, L. L. (1997). A test of the influence of goal orientation on the feedback-seeking process. Journal of Applied Psychology, 82(3), 390400. https://doi.org/10.1037/0021-9010.82.3.390CrossRefGoogle ScholarPubMed
VandeWalle, D., Ganesan, S., Challagalla, G. N., & Brown, S. P. (2000). An integrated model of feedback-seeking behavior: Disposition, context, and cognition. Journal of Applied Psychology, 85(6), 9961003. https://doi.org/10.1037/0021-9010.85.6.996CrossRefGoogle ScholarPubMed
Viswesvaran, C., & Ones, D. S. (1995). Theory testing: Combining psychometric meta‐analysis and structural equations modeling. Personnel Psychology, 48(4), 865885. https://doi.org/10.1111/j.1744-6570.1995.tb01784.xCrossRefGoogle Scholar
Vîrgă, D., Horga, A., & Iliescu, D. (2015). Work-life imbalance as a moderator in the relationship between resources and work engagement. Journal of Personnel Psychology, 14(2), 8090. https://doi.org/10.1027/1866-5888/a000135CrossRefGoogle Scholar
Wanberg, C. R., & Kammeyer-Mueller, J. D. (2000). Predictors and outcomes of proactivity in the socialization process. Journal of Applied Psychology, 85(3), 373385. https://doi.org/10.1037/0021-9010.85.3.373CrossRefGoogle ScholarPubMed
Xanthopoulou, D., Bakker, A. B., Demerouti, E., & Schaufeli, W. B. (2007). The role of personal resources in the job demands-resources model. International Journal of Stress Management, 14(2), 121141. https://doi.org/10.1037/1072-5245.14.2.121CrossRefGoogle Scholar