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Digital Change and Organizational Development: Views from the Public Sector in Papua New Guinea

Published online by Cambridge University Press:  05 May 2015

James Mosan
James Mosan*
Affiliation:
Psychology Strand, University of Papua New Guinea
*
Psychology Department, University of Hull, United Kingdom. Email: [email protected]
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Abstract

This study explores the potential of Internet-based technology to change the nature of work in the civil service sector in Papua New Guinea (PNG, specifically to contribute towards Organisational Development (OD). Immediately following and one year after an awareness-raising civil service conference on computer-mediated communication and its potential to help develop the workplace, 23 PNG public sector employees who had attended the conference responded to a range of closed and open-ended attitude questions regarding Information and Communication Technologies (ICTs). On balance, they reported that in their experience, ICT following the conference had been relatively empowering, had enhanced organisational communication and accountability, and had helped to improve the flow of knowledge within and between public sector groups. In PNG, digital technology might help to facilitate the development of intra- and inter-organisational unit teamwork. To that extent, digital technology in the longer-term may assist not only in OD, but also in the development of capacity more generally.

Type
Psychology and Technology
Information
South Pacific Journal of Psychology , Volume 16 , 2005 , pp. 48 - 58
Copyright
Copyright © University of Papua New Guinea and Massey University, New Zealand/Aotearoa 2005

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