Hostname: page-component-cd9895bd7-dzt6s Total loading time: 0 Render date: 2024-12-27T19:32:46.899Z Has data issue: false hasContentIssue false
  • English
  • Français

Older people's satisfaction with intermediate care: a systematic review

Part of: Bespoke shallow archive Weizmann

Published online by Cambridge University Press:  01 August 2007

Andrew Wilson ,
Suzanne Richards  and
Janette Camosso-Stefinovic
Andrew Wilson*
Affiliation:
Department of Health Sciences, University of Leicester, UK
Suzanne Richards
Affiliation:
Peninsula Medical School, Universities of Exeter & Plymouth, UK
Janette Camosso-Stefinovic
Affiliation:
Department of Health Sciences, University of Leicester, UK
*
Address for correspondence: Professor Andrew Wilson, Department of Health Sciences, University of Leicester, 22-28 Princess Road West, Leicester LE1 6TP, UK.
Get access Rights & Permissions [Opens in a new window]

Extract

Although intermediate care takes a variety of different forms and has developed somewhat differently in different countries, we believe that intermediate-care schemes have enough in common to make it meaningful to examine the relationship between this method of care and the views of older patients receiving either it or its alternatives. This is particularly important as one of the underlying principles of intermediate care is to extend patient choice; furthermore, most intermediate-care services target older people. In this review we examine evidence about whether older people prefer intermediate or hospital care, and what they like and dislike about intermediate care.

Type
Psychological and social gerontology
Information
Reviews in Clinical Gerontology , Volume 17 , Issue 3 , August 2007 , pp. 199 - 218
Copyright
Copyright © Cambridge University Press 2008

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

1Melis, RJ, Olde Rikkert, MG, Parker, SG, van Eijken, MI. What is intermediate care? BMJ 2004; 329 (7462):360–361.CrossRefGoogle ScholarPubMed
2Department of Health. Intermediate care. HSC 2001/01. 2001. London: DOH.Google Scholar
3Martin, GP, Hewitt, GJ, Faulkner, TA, Parker, H. The organisation, form and function of intermediate care services and systems in England: results from a national survey. Health Soc Care Community 2007; 15:146–54.Google ScholarPubMed
4Fitzpatrick, R.The assessment of patient satisfaction. Assessment and evaluation of health and medical care. Oxford: Oxford University Press, 1997: 85–101.Google Scholar
5Crow, R, Gage, H, Hampson, S et al. The measurement of satisfaction with healthcare: implications for practice from a systematic review of the literature. Health Technol Assess 2002; 6:1–244.CrossRefGoogle ScholarPubMed
6Wensing, M, Elwyn, G. Methods for incorporating patients' views in health care. BMJ 2003; 326 (7394):877–79.CrossRefGoogle ScholarPubMed
7Maxwell, RJ. Quality assessment in health. BMJ 1984; 288 (6428):1470–72.CrossRefGoogle ScholarPubMed
8Hall, JA, Dornan, MC. Patient sociodemographic characteristics as predictors of satisfaction with medical care: a meta-analysis. Soc Sci Med 1990; 30:811–18.CrossRefGoogle ScholarPubMed
9Hall, JA, Feldstein, M, Fretwell, MD, Rowe, JW, Epstein, AM. Older patients' health status and satisfaction with medical care in an HMO population. Med Care 1990; 28:261–70.CrossRefGoogle Scholar
10Linn, MW, Linn, BS, Stein, SR. Satisfaction with ambulatory care and compliance in older patients. Med Care 1982; 20:606–14.CrossRefGoogle ScholarPubMed
11Williams, B. Patient satisfaction: a valid concept? Soc Sci Med 1994; 38:509–516.CrossRefGoogle ScholarPubMed
12Fitzpatrick, R. Scope and measurement of patient satisfaction. In: Fitzpatrick, R, Hopkins, A eds. Measurement of patients' satisfaction with their care. London: Roy Coll Physicians London 1993: 1–18.Google Scholar
13Uhlmann, RF, Inui, TS, Carter, WB. Patient requests and expectations. Definitions and clinical applications. Med Care 1984; 22:681–85.CrossRefGoogle ScholarPubMed
14Brown, JB, Adams, ME. Patients as reliable reporters of medical care process. Recall of ambulatory encounter events. Med Care 1992; 30:400–11.CrossRefGoogle ScholarPubMed
15Wensing, M, Grol, R, Smits, A. Quality judgements by patients on general practice care: a literature analysis. Soc Sci Med 1994; 38:45–53.CrossRefGoogle Scholar
16Cohen, G, Forbes, J, Garraway, M. Can different patient satisfaction survey methods yield consistent results? Comparison of three surveys. BMJ 1996; 313 (7061): 841–44.CrossRefGoogle ScholarPubMed
17Stahlberg, D, Frey, D. Attitudes: structure, measurement and functions. In: Hewstone, M, Stroebe, W, Stephenson, G eds. Introduction to social psychology, second edition. Oxford: Blackwell, 1996: 205–39.Google Scholar
18Eagly, A, Chaiken, S. The psychology of attitudes. San Diego, CA: Harcourt Brace Jovanovich, 1993.Google Scholar
19Baker, R. Pragmatic model of patient satisfaction in general practice: progress towards a theory. Qual Health Care 1997; 6: 201–04.CrossRefGoogle ScholarPubMed
20Lebow, JL. Research assessing consumer satisfaction with mental health treatment: a review of findings. Eval Program Plann 1983; 6:211–36.CrossRefGoogle ScholarPubMed
21Pascoe, GC. Patient satisfaction in primary health care: a literature review and analysis. Eval Program Plann 1983; 6:185–210.CrossRefGoogle Scholar
22Hall, JA, Dornan, MC. Meta-analysis of satisfaction with medical care: description of research domain and analysis of overall satisfaction levels. Soc Sci Med 1988;27:637–44.CrossRefGoogle ScholarPubMed
23Jaipaul, CK, Rosenthal, GE. Are older patients more satisfied with hospital care than younger patients? J Gen Intern Med 2003; 18:23–30.CrossRefGoogle ScholarPubMed
24Shepperd, S, Iliffe, S. Hospital at home versus in-patient hospital care (Cochrane Review). The Cochrane Database Syst Rev 2005; Issue 3. Art. No.: CD000356. DOI: 10.1002/14651858.CD000356.pub2.CrossRefGoogle Scholar
25Langhorne, P, Taylor, G, Murray, G et al. Early supported discharge services for stroke patients: a meta-analysis of individual patients' data. Lancet 2005; 365 (9458):501–06.CrossRefGoogle ScholarPubMed
26Bautz-Holter, E, Sveen, U, Rygh, J, Rodgers, H, Bruun, W. Early supported discharge of patients with acute stroke: a randomised controlled trial. Disabil Rehabil 2002; 24:348–55.CrossRefGoogle Scholar
27Caplan, GA, Coconis, J, Board, N, Sayers, A, Woods, J. Does home treatment affect delirium? A randomised controlled trial of rehabilitation of elderly and care at home or usual treatment (The REACH-OUT trial). Age Ageing 2006; 35:53–60.CrossRefGoogle ScholarPubMed
28Caplan, GA, Ward, JA, Brennan, NJ, Coconis, J, Board, N, Brown, A. Hospital in the home: a randomised controlled trial. Med J Austr 1999; 170:156–60.CrossRefGoogle Scholar
29Corwin, P, Toop, L, McGeoch, G et al. Randomised controlled trial of intravenous antibiotic treatment for cellulitis at home compared with hospital. BMJ 2005; 330 (7483):15.CrossRefGoogle ScholarPubMed
30Crotty, M, Whitehead, CH, Gray, S, Finucane, PM. Early discharge and home rehabilitation after hip fracture achieves functional improvements: a randomized controlled trial. Clin Rehabil 2002; 16:406–13.CrossRefGoogle ScholarPubMed
31Donnelly, M, Power, M, Russell, M, Fullerton, K. Randomized controlled trial of an early discharge rehabilitation service: the Belfast Community Stroke Trial. Stroke 2004; 35:127–33.CrossRefGoogle ScholarPubMed
32Harris, R, Ashton, T, Broad, J, Connolly, G, Richmond, D. The effectiveness, acceptability and costs of a hospital-at-home service compared with acute hospital care: a randomized controlled trial. J Health Serv Res Policy 2005; 10:158–66.CrossRefGoogle ScholarPubMed
33Hernandez, C, Casas, A, Escarrabill, J et al. Home hospitalisation of exacerbated chronic obstructive pulmonary disease patients. Eur Respir J 2003; 21:58–67.CrossRefGoogle ScholarPubMed
34Holmqvist, LW, von Koch, L, Kostulas, V et al. A randomized controlled trial of rehabilitation at home after stroke in southwest Stockholm. Stroke 1998; 29:591–97.CrossRefGoogle Scholar
35Ojoo, JC, Moon, T, McGlone, S et al. Patients' and carers' preferences in two models of care for acute exacerbations of COPD: results of a randomised controlled trial. Thorax 2002; 57:167–69.CrossRefGoogle ScholarPubMed
36Richards, SH, Coast, J, Gunnell, DJ, Peters, TJ, Punsford, J, Darlow, MA. Randomised controlled trial comparing effectivess and acceptability of an early-discharge, hospital-at-home scheme with acute hospital care. BMJ 1998; 316:1796–801.CrossRefGoogle Scholar
37Rudd, AG, Wolfe, CAD, Tilling, K, Beech, R. Randomised controlled trial to evaluate early-discharge scheme for patients with stroke. BMJ 1997; 315:1039–44.CrossRefGoogle ScholarPubMed
38Shepperd, S, Harwood, D, Jenkinson, C, Gray, A, Vessey, M, Morgan, P. Randomised controlled trial comparing hospital-at-home care with in-patient hospital care. I: Three-month follow-up of health outcomes. BMJ 1998; 316:1786–91.CrossRefGoogle Scholar
39Wells, M, Harrow, A, Donnan, P et al. Patient, carer and health-service outcomes of nurse-led early discharge after breast-cancer surgery: a randomised controlled trial. Br J Cancer 2004; 91:651–58.CrossRefGoogle ScholarPubMed
40Wilson, A, Wynn, A, Parker, H. Patient and carer satisfaction with ‘hospital-at-home’: quantitative and qualitative results from a randomised controlled trial. Br J Gen Pract 2002; 52:9–13.Google ScholarPubMed
41Boston, NK, Boynton, PM, Hood, S. An inner-city GP unit versus conventional care for elderly patients: prospective comparison of health functioning, use of services and patient satisfaction. Fam Pract 2001; 18:141–48.CrossRefGoogle ScholarPubMed
42Leff, B, Burton, L, Mader, S et al. Satisfaction with hospital-at-home care. J Am Geriatr Soc 2006; 54:1355–63.CrossRefGoogle ScholarPubMed
43O'Cathain, A. Evaluation of a hospital-at-home scheme for the early discharge of patients with fractured neck of femur. J Pub Health Med 1994; 16:205–10.CrossRefGoogle ScholarPubMed
44Rink, E, Sims, J, Walker, R, Pickard, L. Hospital care at home: an evaluation of a scheme for orthopaedic patients. Health Soc Care Community 1998; 6:158–163.CrossRefGoogle ScholarPubMed
45Schofield, I, Knussen, C, Tolson, D. A mixed method study to compare use and experience of hospital care and a nurse-led acute respiratory assessment service offering home-care to people with an acute exacerbation of chronic obstructive pulmonary disease. Int J Nurs Stud 2006; 43;465–76.CrossRefGoogle Scholar
46Cunliffe, AL, Gladman, JR, Husbands, SL, Miller, P, Dewey, ME, Harwood, RH. Sooner and healthier: a randomised controlled trial and interview study of an early discharge rehabilitation service for older people. Age Ageing 2004; 33:246–52.CrossRefGoogle ScholarPubMed
47Fried, TR, van, DC, Tinetti, ME, Drickamer, MA. Older persons' preferences for site-of-treatment in acute illness. J Gen Intern Med 1998; 13:522–27.CrossRefGoogle ScholarPubMed
48Hackman, B, Navaneethan, N. Early discharge after gynaecological surgery. Eur J Obstet Gynecol Reprod Biol 1993; 52:57–61.CrossRefGoogle ScholarPubMed
49Hardy, C, Whitwell, D, Sarsfield, B, Maimaris, C. Admission-avoidance and early discharge of acute hospital admissions: an accident and emergency-based scheme. Emerg Med J 2001; 18:435–40.CrossRefGoogle ScholarPubMed
50Lemelin, J, Hogg, WE, Dahrouge, S et al. Patient, informal caregiver and care-provider acceptance of a hospital-in-the-home program in Ontario, Canada. BMC Health Serv Res 2007;7:130.CrossRefGoogle ScholarPubMed
51Michael, R, Wichmann, H, Wheeler, B, Horner, B, Downie, J. The healty ageing unit: beyond discharge. JARNA 2005; 8:8–16.Google Scholar
52Montalto, M. Patients' and carers' satisfaction with hospital-in-the-home care. Int J Qual Health C 1996; 8:243–251.CrossRefGoogle ScholarPubMed
53Skwarska, E, Cohen, G, Skwarski, KM et al. Randomized controlled trial of supported discharge in patients with exacerbations of chronic obstructive pulmonary disease. Thorax 2000; 55:907–12.CrossRefGoogle ScholarPubMed
54Suwanwela, NC, Phanthumchinda, K, Limtongkul, S, Suvanprakorn, P. Comparison of short (3-day) hospitalization followed by home-care treatment and conventional (10-day) hospitalization for acute ischemic stroke. Cerebrovasc Dis 2002; 13:267–71.CrossRefGoogle ScholarPubMed
55Wiles, R, Postle, K, Steiner, A, Walsh, B. Nurse-led intermediate care: patients' perceptions. Int J Nurs Stud 2003; 40:61–71.CrossRefGoogle ScholarPubMed
56Wilson, A, Hewitt, GJ, Matthews, R, Richards, SH, Shepperd, S. Development and testing of a questionnaire to measure patient satisfaction with intermediate care. QSHC 2006; 15:314–19.Google ScholarPubMed
57Board, N, Brennan, N, Caplan, GA. A randomised controlled trial of the costs of hospital as compared with hospital-in-the home for acute medical patients. Aust N Z J Public Health 2000; 24:305–11.CrossRefGoogle ScholarPubMed
58Holmqvist, LW, von, KL, de Pedro-Cuesta, J. Use of healthcare, impact on family caregivers and patient satisfaction of rehabilitation at home after stroke in southwest Stockholm. Scand J Rehabil Med 2000; 32:173–79.CrossRefGoogle ScholarPubMed
59Mayo, NE, Wood-Dauphinee, S, Cote, R et al. There's no place like home : an evaluation of early supported discharge for stroke. Stroke 2000; 31:1016–23.CrossRefGoogle ScholarPubMed
60Torp, CR, Vinkler, S, Pedersen, KD et al. Model of hospital-supported discharge after stroke. Stroke 2006; 37:1514–20.CrossRefGoogle ScholarPubMed
61Siegel, RE. Strategies for early discharge of the hospitalized patient with community-acquired pneumonia. Clin Chest Med 1999; 20:599–605.CrossRefGoogle ScholarPubMed
62Chapman, D, Purushotham, AD. Acceptability of early discharge with drain in situ after breast surgery. Br J Nurs 2001; 10:1447–50.CrossRefGoogle ScholarPubMed
63Davis, C, Williams, P, Redman, S. Early discharge following breast surgery: assessing care, support, and informational needs of women with early breast cancer in Australia. Aust N Z J Surg 2000; 70:569–72.CrossRefGoogle ScholarPubMed
64Eron, LJ, Passos, S. Early discharge of infected patients through appropriate antibiotic use. Arch Intern Med 2001; 161:61–65.CrossRefGoogle ScholarPubMed
65Ng, PH, Hogston, P. Early discharge following major gynaecological surgery. Aust N Z J Obstet Gynaecol 1994; 34:474–76.CrossRefGoogle ScholarPubMed
66Bonevski, B, Doran, C, Bailey, C, Lowe, J. Description of an early-discharge post-acute care program: length of hospital stay, patient and carer needs and cost. Aust Health Rev 2002; 25:78–86.CrossRefGoogle ScholarPubMed
67Clegg, A. Older South-Asian patient and carer perceptions of culturally sensitive care in a community-hospital setting. J Clin Nurs 2003; 12:283–290.CrossRefGoogle Scholar
68Easton, K, Read, MD, Woodman, NM. Influence of early discharge after hysterectomy on patient outcome and GP workloads. J Obstet Gynaecol 2003; 23:271–75.CrossRefGoogle ScholarPubMed
69Heaney, C, Lim, K, Lydall-Smith, S, Dorevitch, M. Unassigned geriatric evaluation and management program: preventing subacute hospital admissions. Aust Health Rev 2002; 25:164–70.CrossRefGoogle ScholarPubMed
70Holcombe, C, West, N, Mansel, RE, Horgan, K. The satisfaction and savings of early discharge with drain in situ following axillary lymphadenectomy in the treatment of breast cancer. Eur J Surg Oncol 1995; 21:604–06.CrossRefGoogle ScholarPubMed
71Lee, RW, Lindstrom, ST. Early switch to oral antibiotics and early discharge guidelines in the management of community-acquired pneumonia. Respirology 2007; 12:111–16.CrossRefGoogle ScholarPubMed
72Lehmann, HP, Fleisher, LA, Lam, J, Frink, BA, Bass, EB. Patient preferences for early discharge after laparoscopic cholecystectomy. Anesth Analg 1999; 88:1280–85.Google ScholarPubMed
73Bruster, S, Jarman, B, Bosanquet, N, Weston, D, Erens, R, Delbance, TL. National survey of hospital patients. BMJ 1994; 309:1542–46.CrossRefGoogle ScholarPubMed
74The Picker Institute. The Picker Institute Hospital Satisfaction Questionnaire. 1996. Boston, MA.Google Scholar