Published online by Cambridge University Press: 02 January 2018
In an attempt to reduce patient non-attendance at first appointments, consultant referrals were handled differentially over three years. From referral letters some patients were referred elsewhere, some sent appointments and some invited to make appointments.
There was a reduction in patients who did not attend an appointment and an increase in the proportion of patients, not referred elsewhere who were seen.
This system reduces consultant waiting time in clinics and the interval before a patient is seen.
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