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Improving out-patient attendance using postal appointment reminders

Published online by Cambridge University Press:  02 January 2018

C. W. Rusius
C. W. Rusius*
Affiliation:
Alexandra House, Nether Edge Hospital, Sheffield S11 9EL
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Abstract

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Previous studies have demonstrated high rates of non-attendance among new referrals to psychiatric out-patient clinics. Consistent factors which distinguish non-attenders have not been shown. Forgetting an appointment contributes towards non-attendance and offers potential for its reduction. The effect of sending patients an appointment reminder three working days prior to the appointment date was examined. The rate of attendance of those sent a reminder improved significantly.

Type
Original Papers
Information
Psychiatric Bulletin , Volume 19 , Issue 5 , May 1995 , pp. 291 - 292
Creative Commons
Creative Common License - CCCreative Common License - BY
This is an Open Access article, distributed under the terms of the Creative Commons Attribution (CC-BY) license (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted re-use, distribution, and reproduction in any medium, provided the original work is properly cited.
Copyright
Copyright © Royal College of Psychiatrists, 1995

References

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