Hostname: page-component-586b7cd67f-t7czq Total loading time: 0 Render date: 2024-11-22T17:42:50.880Z Has data issue: false hasContentIssue false
  • English
  • Français

Towards an Uncertainty Framework for Product Service Systems of Systems

Part of: Product-Service-System (PSS) Design

Published online by Cambridge University Press:  26 July 2019

Sarra Fakhfakh ,
Andreas Makoto Hein ,
Marija Jankovic  and
Yann Chazal
Sarra Fakhfakh*
Affiliation:
CentraleSupélec; RENAULT
Andreas Makoto Hein
Affiliation:
CentraleSupélec;
Marija Jankovic
Affiliation:
CentraleSupélec;
Yann Chazal
Affiliation:
RENAULT
*
Contact: Fakhfakh, Sarra CentaleSupéléc, Laboratoire Génie Industriel (LGI) France [email protected]

Abstract

Core share and HTML view are not available for this content. However, as you have access to this content, a full PDF is available via the ‘Save PDF’ action button.

Product Service Systems (PSS) are increasingly complex and collaborative. For instance, manufacturing companies, service providers, and other companies collaborate and jointly develop and operate a PSS (ex: smart grid), where its constituent elements are managed and operated independently. Managerial independence and operational independence are commonly considered key characteristics of a System of Systems (SoS). Hence, a collaborative PSS exhibits System of Systems (SoSs) characteristics. These systems have previously been introduced as Product Service Systems of Systems (PSSoSs). In this paper, we propose to identify relevant uncertainties in the PSSoS design process. For this purpose, we go beyond the PSSoS concept definition and propose a comprehensive framework for PSS and PSSoS characterization. Moreover, based on both a literature review and an industrial diagnosis, we identify PSSoSs-specific design uncertainties.

Keywords

Product-Service Systems (PSS)System of SystemsUncertaintyComplexity
Type
Article
Information
Proceedings of the Design Society: International Conference on Engineering Design , Volume 1 , Issue 1 , July 2019 , pp. 3121 - 3130
Creative Commons
Creative Common License - CCCreative Common License - BYCreative Common License - NCCreative Common License - ND
This is an Open Access article, distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives licence (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is unaltered and is properly cited. The written permission of Cambridge University Press must be obtained for commercial re-use or in order to create a derivative work.
Copyright
© The Author(s) 2019

References

Aurich, J.C., Fuchs, C. and Wagenknecht, C. (2006), “Life cycle oriented design of technical product-service systems”, Journal of Cleaner Production, Vol. 14 No. 17, pp. 1480–1494.Google Scholar
Aurich, J.C., Mannweiler, C. and Schweitzer, E. (2010), “How to design and offer services successfully”, CIRP Journal of Manufacturing Science and Technology, CIRP, Vol. 2 No. 3, pp. 136–143.Google Scholar
Baldwin, W.C., Felder, W.N. and Sauser, B.J. (2011), “Taxonomy of increasingly complex systems”, International Journal of Industrial and Systems Engineering, available at: https://doi.org/10.1504/IJISE.2011.043140Google Scholar
Baldwin, W.C. and Sauser, B. (2009), “Modeling the characteristics of system of systems”, SoSE, pp. 1–6.Google Scholar
Bischoff, J. and Maciejewski, M. (2016), “Autonomous taxicabs in berlin - A spatiotemporal analysis of service performance”, Transportation Research Procedia, The Author(s), Vol. 19 No. June, pp. 176–186.Google Scholar
Blessing, L.T.M. and Chakrabarti, A. (2002), DRM: A design research methodology, No. 030, pp. 28–31.Google Scholar
Brydon-Miller, M., Greenwood, D. and Maguire, P. (2015), “Why action research?”, Action Research, Vol. 1 No. 1, pp. 1–21.Google Scholar
Carlock, P.G. and Fenton, R.E. (2001), “System of systems (SoS) enterprise systems engineering for information-intensive organizations”, Systems Engineering, Vol. 4 No. 4, pp. 242–261.Google Scholar
Cavalieri, S. and Pezzotta, G. (2012), “Product – service systems engineering : State of the art and research challenges”, Computers in Industry, Elsevier B.V., Vol. 63 No. 4, pp. 278–288.Google Scholar
Chazal, Y. (2018), “Service systems, system od systems, cyber physical systems: Lessons leearned from electric vehicles to achieve new mobility challenges”, IEEE SOSE, available at: http://sosengineering.org/2018/wp-content/uploads/2014/07/Y.Chazal.pdf.Google Scholar
Chen, T.D., Kockelman, K.M. and Hanna, J.P. (2016), “Operations of a shared, autonomous, electric vehicle fleet: Implications of vehicle & charging infrastructure decisions”, Transportation Research Part A: Policy and Practice, Elsevier Ltd, Vol. 94, pp. 243–254.Google Scholar
Estrada, A. and Romero, D. (2016), “A system quality attributes ontology for product-service systems functional measurement based on a holistic approach”, Procedia CIRP, The Author(s), Vol. 47, pp. 78–83.Google Scholar
Ferris, T.L.J. (2009), “On the methods of research for systems engineering”, 7th Annual Conferenceon Systems Engineering Research 2009 (CSER 2009), Vol. 2009 No. April, p. 7.Google Scholar
Geum, Y. and Park, Y. (2011), “Designing the sustainable product-service integration: A product-service blueprint approach”, Journal of Cleaner Production, Elsevier Ltd, Vol. 19 No. 14, pp. 1601–1614.Google Scholar
Haase, R.P., Pigosso, D.C.A. and McAloone, T.C. (2017), “Product/service-system origins and trajectories: a systematic literature review of pss definitions and their characteristics”, Procedia CIRP, The Author(s), Vol. 64, pp. 157–162.Google Scholar
Hänsch, F., Pereira, D. and Borges, A. (2016), “Product-service systems characterization based on life cycle : application in a real situation”, Procedia CIRP, Elsevier B.V., Vol. 47, pp. 418–423.Google Scholar
Hein, A.M., Chazal, Y., Boutin, S. and Jankovic, M. (2018a), “A Methodology for Architecting Collaborative Product Service System of Systems”, 13th Annual Conference on System of Systems Engineering (SoSE). IEEE, pp. 53–59.Google Scholar
Hein, A.M., Poulain, B., Jankovic, M., Chazal, Y. and Fakhfakh, S. (2018b), “Product service system design in a system of systems context: a literature survey”, No. 1996, pp. 2891–2902.Google Scholar
Hepperle, C., Orawski, R., Nolte, B.D., Mörtl, M. and Lindemann, U. (2010), “An integrated lifecycle model of product-service-systems”, pp. 159–166.Google Scholar
Hernandez, R., Kreye, T. and Pigosso, M. (2018), “Typology of Uncertainties in the Development Process of Product-Service Systems”, 25th Annual EurOMA Conference, available at: http://www.inderscience.com/link.php?id=43140.Google Scholar
Herrmann, C., Kuntzky, K., Mennenga, M., Royer-Torney, M., Bergmann, L., Herrmann, C., Kuntzky, K., et al. (2010), “Joint Framework for Product Service Systems and Life Cycle Management”, CIRP International Conference on Industrial Product Service Systems, pp. 353–359.Google Scholar
Herzog, M., Meuris, D., Bender, B. and Sadek, T. (2014), “The nature of risk management in the early phase of IPS2 design”, Procedia CIRP, available at: https://doi.org/10.1016/j.procir.2014.02.010Google Scholar
Järvinen, P. (2007), “Action research is similar to design science”, Quality and Quantity, Vol. 41 No. 1, pp. 37–54.Google Scholar
Keating, C.B. and Katina, P.F. (2011), “Systems of systems engineering: prospects and challenges for the emerging field”, International Journal of System of Systems Engineering, available at:https://doi.org/10.1504/IJSSE.2011.040556Google Scholar
Kim, Y.S., Lee, S.W. and Koh, D.C. (2011), “Representing product-service systems with product and service elements”, ICED 11 - 18th International Conference on Engineering Design - Impacting Society Through Engineering Design, Vol. 4 No. August, pp. 390–399.Google Scholar
Kreye, M.E. (2011), Uncertainty Analysis in Competitive Bidding for Service Contracts.Google Scholar
Kumar, A.A., Trinh, G.C. and Sakao, T. (2013), “How is Uncertainty Perceived and Managed in Design by PSS Providers? - Relation to PSS Types Provided”, The Philosopher's Stone for Sustainability, Springer, Berlin, Heidelberg, pp. 91–96.Google Scholar
Maier, M.W. (1996), “Architecting principles for systems-of-systems”, INCOSE International Symposium, Vol. 6 No. 1, pp. 565–573.Google Scholar
Maleki, E., Belkadi, F. and Bernard, A. (2017), “Systems engineering as a foundation for PSS development project: motivations and perspectives”, Procedia CIRP, Elsevier B.V., Vol. 64, pp. 205–210.Google Scholar
Manzini, E. and Vezzoli, C. (2003), “A strategic design approach to develop sustainable product service systems: Examples taken from the ‘environmentally friendly innovation’ Italian prize”, Journal of Cleaner Production, Vol. 11 No. 8 SPEC., pp. 851–857.Google Scholar
Meier, H., Roy, R. and Seliger, G. (2010), “Industrial Product-Service systems-IPS2”, CIRP Annals - Manufacturing Technology, Vol. 59 No. 2, pp. 607–627.Google Scholar
Mont, O. (2002), “Clarifying the concept of product – service system”, Journal of Cleaner Production, Vol. 10, pp. 237–245.Google Scholar
O'Connor, G.C. and Rice, M.P. (2013), “A comprehensive model of uncertainty associated with radical innovation”, Journal of Product Innovation Management, available at: https://doi.org/10.1111/jpim.12060Google Scholar
Park, Y., Geum, Y. and Lee, H. (2012), “Toward integration of products and services: Taxonomy and typology”, Journal of Engineering and Technology Management - JET-M, Elsevier B.V., Vol. 29 No. 4, pp. 528–545.Google Scholar
Pezzotta, G., Regazzoni, D., Cavalieri, S. and Rizzi, C. (2011), “Enhancement in Industrial PSS Design based on TRIZ: a Case Study”, Proceedings of the 3rd CIRP IPSS Conference CIRP IPSS Conference, pp. 225–230.Google Scholar
Pieroni, M.D.P., Marques, C.A.N., Moraes, R.N., Rozenfeld, H. and Ometto, A.R. (2017), “PSS design process models: Are they sustainability-oriented?”, Procedia CIRP, Vol. 64, pp. 67–72.Google Scholar
Reim, W., Sjödin, D.R. and Parida, V. (2014), “Trust or Control: How to Manage Behavioural Uncertainty for Industrial Product-Service System Provision?”, International CINet Conference: Operating Innovation-Innovating Operations 07/09/2014-09/09/2014.Google Scholar
Sakao, T., Panshef, V. and Dörsam, E. (2009), “Addressing uncertainty of PSS for value-chain oriented service development”, Introduction to Product/Service-System Design, pp. 137–157.Google Scholar
Sassanelli, C., Pezzotta, G., Pirola, F., Terzi, S. and Rossi, M. (2016), “Design for Product Service Supportability (DfPSS) approach : a state of the art to foster Product Service System (PSS) design”, Procedia CIRP, The Author(s), Vol. 47, pp. 192–197.Google Scholar
Sauser, B. and Boardman, J. (2008), “Taking hold of system of systems management”, Engineering Management Journal, Vol. 20 No. 4.Google Scholar
Sauser, B., Boardman, J. and Gorod, A. (2009), “System of Systems Management”, System of Systems Engineering: Innovations for the 21st Century, pp. 191–217.Google Scholar
Shimomura, Y., Hara, T. and Arai, T. (2009), “A unified representation scheme for effective PSS development”, CIRP Annals - Manufacturing Technology, Vol. 58 No. 1, pp. 379–382.Google Scholar
Song, W. (2017), “Requirement management for product-service systems : Status review and future trends”, Computers in Industry, Elsevier B.V., Vol. 85, pp. 11–22.Google Scholar
Song, W. and Sakao, T. (2017), “A customization-oriented framework for design of sustainable product / service system”, Journal of Cleaner Production, Elsevier Ltd, Vol. 140, pp. 1672–1685.Google Scholar
Tukker, A. (2004), “Eight types of product service systems”, Business Strategy and the Environment, Vol. 13, pp. 246–260.Google Scholar
Tukker, A. (2015), “Product services for a resource-efficient and circular economy - A review”, Journal of Cleaner Production, Elsevier Ltd, Vol. 97, pp. 76–91.Google Scholar
Wang, P.P., Ming, X.G., Li, D., Kong, F.B., Wang, L. and Wu, Z.Y. (2011), “Status review and research strategies on product-service systems”, International Journal of Production Research, Vol. 49 No. 22, pp. 6863–6883.Google Scholar
De Weck, O., Eckert, C. and Clarkson, J. (2007), “A classification of uncertainty for early product and system design”, Guidelines for a Decision Support Method Adapted to NPD Processes, pp. 159–160.Google Scholar
Williams, A. (2007), “Product service systems in the automobile industry : contribution to system innovation?”, Journal of Cleaner Production, Vol. 15 No. 11–12, pp. 1093–1103.Google Scholar
Zhang, W. and Banerji, S. (2017), “Challenges of servitization: A systematic literature review”, Industrial Marketing Management, available at: https://doi.org/10.1016/j.indmarman.2017.06.003Google Scholar