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Avoid Service Design Trap by Guiding Product/Service System Design with Product-Service Dependency Knowledge Base

Published online by Cambridge University Press:  26 May 2022

T. Sakao ,
A. Neramballi  and
J. Matschewsky
T. Sakao*
Affiliation:
Linköping University, Sweden
A. Neramballi
Affiliation:
Linköping University, Sweden
J. Matschewsky
Affiliation:
Linköping University, Sweden
*
[email protected]

Abstract

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This article aims to contribute to the knowledge on product/service system (PSS) design practice as follows. First, a new rationale for why PSS design in practice often does not exploit its full potential is given based on a theory on inseparability of services. Second, a representation of the dependencies between product design parameters (DPs) and service DPs in a form of potential-dependency knowledge base is proposed as a remedy. Third, reusability of the knowledge captured from product-service integration across sectorial borders is shown with PSS design at a complex product manufacturer.

Keywords

product-service systems (PSS)knowledge managementconcurrent engineering (CE)design managementdesign methods
Type
Article
Information
Proceedings of the Design Society , Volume 2: DESIGN2022 , May 2022 , pp. 1955 - 1964
Creative Commons
Creative Common License - CCCreative Common License - BYCreative Common License - NCCreative Common License - ND
This is an Open Access article, distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives licence (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is unaltered and is properly cited. The written permission of Cambridge University Press must be obtained for commercial re-use or in order to create a derivative work.
Copyright
The Author(s), 2022.

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