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AN EXPLORATION OF KNOWLEDGE MANAGEMENT ACTIVITIES IN MULTIDISCIPLINARY SERVICE DESIGN ORGANIZATIONS

Published online by Cambridge University Press:  19 June 2023

MohammadReza Mirafzal ,
Piyush Wadhera  and
Julie Stal-Le Cardinal
MohammadReza Mirafzal*
Affiliation:
CentraleSupelec University;
Piyush Wadhera
Affiliation:
Sibylone
Julie Stal-Le Cardinal
Affiliation:
CentraleSupelec University;
*
Mirafzal, MohammadReza, CentraleSupelec, France, [email protected]

Abstract

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This study aims at revising the history of knowledge management in service design organizations to discover what sources, technologies, tools, and users have been used and how knowledge management may thus help to improve consultants’ performance. Also, this study sheds light on the importance of decomposing knowledge (knowledge-leveling being said in this article) before tackling knowledge management. Moreover, this study provides a real case study investigation of knowledge management in a service design organization. Through this investigation, the authors propose their knowledge-leveling classification model and how knowledge management activities satisfy each class. Thus, the authors showcase the essentiality of knowledge leveling in knowledge management.

Keywords

Knowledge managementService designInformation managementCase study
Type
Article
Information
Proceedings of the Design Society , Volume 3: ICED23 , July 2023 , pp. 525 - 534
Creative Commons
Creative Common License - CCCreative Common License - BYCreative Common License - NCCreative Common License - ND
This is an Open Access article, distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives licence (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is unaltered and is properly cited. The written permission of Cambridge University Press must be obtained for commercial re-use or in order to create a derivative work.
Copyright
The Author(s), 2023. Published by Cambridge University Press

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