Published online by Cambridge University Press: 22 January 2004
Carousels are rotatable closed-loop storage systems for small items, where items are stored in bins along the loop. An order at a carousel consists of (say) n different items stored there. We analyze two problems: (1) minimizing the total time to fill an order (travel time) and (2) order delays as they arrive, are filled, and depart. We define clumpy orders and the nearest-end-point heuristic (NEPH) for picking them. We determine conditions for NEPH to be optimal for problem (1), and under a weak stochastic assumption, we derive the distribution of travel time. We compare NEPH with the nearest-item heuristic. Under Poisson arrivals and assumptions much weaker than in the literature, we show that problem (2) may be modeled as an M/G/1 queue.