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Published online by Cambridge University Press: 01 July 2004
In a system with one queue and several service stations, it is a natural principle to route a customer to the idle station with the distributionwise shortest service time. For the case with exponentially distributed service times, we use a coupling to give strong support to that principle. We also treat another topic. A modified version of our methods brings support to the design principle: It is better with few but quick servers.