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Video Emergency Calls in Medical Dispatching: A Scoping Review

Published online by Cambridge University Press:  23 September 2022

Roman Sýkora Open the ORCID record for Roman Sýkora [Opens in a new window] ,
David Peřan Open the ORCID record for David Peřan [Opens in a new window] ,
Metoděj Renza ,
Jan Bradna ,
Jiří Smetana  and
František Duška
Roman Sýkora*
Affiliation:
Department of Anesthesia and Intensive Care, Third Faculty of Medicine, Charles University and FNKV University Hospital, Prague, Czech Republic Emergency Medical Services of the Karlovy Vary Region, Karlovy Vary, Czech Republic Medical College, Prague, Czech Republic
David Peřan
Affiliation:
Department of Anesthesia and Intensive Care, Third Faculty of Medicine, Charles University and FNKV University Hospital, Prague, Czech Republic Emergency Medical Services of the Karlovy Vary Region, Karlovy Vary, Czech Republic
Metoděj Renza
Affiliation:
Department of Anesthesia and Intensive Care, Third Faculty of Medicine, Charles University and FNKV University Hospital, Prague, Czech Republic Emergency Medical Services of the Karlovy Vary Region, Karlovy Vary, Czech Republic
Jan Bradna
Affiliation:
LifeSupport Inc., Kamenice, Czech Republic
Jiří Smetana
Affiliation:
Emergency Medical Services of the Karlovy Vary Region, Karlovy Vary, Czech Republic
František Duška
Affiliation:
Department of Anesthesia and Intensive Care, Third Faculty of Medicine, Charles University and FNKV University Hospital, Prague, Czech Republic
*
Correspondence: Roman Sýkora, MD, PhD Department of Anesthesia and Intensive Care Third Medical Faculty, Charles University Prague and FNKV University Hospital Srobarova 1150/50 100 34 Prague, Czech Republic E-mail: [email protected]
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Abstract

Background:

Video emergency calls (VCs) represent a feasible future trend in medical dispatching. Acceptance among callers and dispatchers seems to be good. Indications, potential problems, limitations, and directions of research of adding a live video from smartphones to an emergency call have not been reviewed outside the context of out-of-hospital cardiac arrest (OHCA).

Objective:

The main objective of this study is to examine the scope and nature of research publications on the topic of VC. The secondary goal is to identify research gaps and discuss the potential directions of research efforts of VC.

Design:

Following PRISMA-ScR guidelines, online bibliographic databases PubMed, Web of Science, SCOPUS, Google Scholar, ClinicalTrials.gov, and gray literature were searched from the period of January 1, 2012 through March 1, 2022 in English. Only studies focusing on video transfer via mobile phone to emergency medical dispatch centers (EMDCs) were included.

Results:

Twelve articles were included in the qualitative synthesis and six main themes were identified: (1) cardiopulmonary resuscitation (CPR) guided by VC; (2) indications of VCs; (3) dispatchers’ feedback and perception; (4) technical aspects of VCs; (5) callers’ acceptance; and (6) confidentiality and legal issues.

Conclusion:

Video emergency calls are feasible and seem to be a well-accepted auxiliary method among dispatchers and callers. Some promising clinical results exist, especially for video-assisted CPR. On the other hand, there are still enormous knowledge gaps in the vast majority of implementation aspects of VC into practice.

Keywords

dispatchingEmergency Medical Servicesprehospital emergency carevideo emergency call
Type
Research Report
Information
Prehospital and Disaster Medicine , Volume 37 , Issue 6 , December 2022 , pp. 819 - 826
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Copyright
© The Author(s), 2022. Published by Cambridge University Press on behalf of the World Association for Disaster and Emergency Medicine

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