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Why Wait?

Published online by Cambridge University Press:  05 July 2019

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Abstract

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Type
Take Three: The Doctor's Office
Information
Modern American History , Volume 2 , Issue 2 , July 2019 , pp. 249 - 255
Copyright
Copyright © The Author(s) 2019. Published by Cambridge University Press 

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Footnotes

I thank Lucas Canino for incisive editing, Brooke Blower for thoughtful and timely advice, and Renee Ziemer for invaluable assistance with the Mayo archives.

References

1 For instance, see Trisha Torrey, “Reasons Why You Spend So Long Waiting at the Doctor's Office” Verywellhealth, May 22, 2018, https://www.verywellhealth.com/why-do-i-wait-so-long-at-the-doctors-office-2615092; Sanaz Majd, “Why Your Doctor Always Keeps You Waiting,” Business Insider, Jan. 31, 2015, https://www.businessinsider.com/why-your-doctor-is-always-late-2015-1?IR=T; Inga Offen, “The Real Reason Your Wait at the Doctor's Office Is So Long” Huffpost, Dec. 6, 2017, https://www.huffingtonpost.com/inga/doctors-office-wait_b_9045632.html; HMN News, “Wait Times in Doctors’ Offices Have Increased” Health Media Network, Feb. 14, 2008, https://www.hmnads.com/blog/wait-times-doctors-offices-have-increased/ (all accessed Mar. 13, 2019); and Sherwin, Heather N. et al. , “The Waiting Room ‘Wait’: From Annoyance to Opportunity,” Canadian Family Physician 59, no. 5 (May 2013): 479–81Google ScholarPubMed.

2 Victor Cohn, “Waiting Room Blues: Doctors Could Do Better,” Los Angeles Times, June 6, 1988, C5.

3 For instance, see DC.gov: Department of Motor Vehicles, Washington, DC, https://dmv.dc.gov/page/service-center-webcams (accessed Jan. 1, 2019).

4 Blum, Alan, “Photoessay: The Waiting Room,” Journal of the American Medical Association 245, no. 1 (Jan. 1981): 71CrossRefGoogle Scholar.

5 Kisacky, Jeanne, Rise of the Modern Hospital: An Architectural History of Health and Healing 1870–1940 (Pittsburgh, 2017), 64–5CrossRefGoogle Scholar.

6 Davis, Michael Jr., “Dispensary and Outpatient Work: How to Make a Dispensary Efficient,” The Modern Hospital 6 (1916): 293–4Google Scholar.

7 Beard, Richard Olding, “The Mayo Clinic Building, Rochester, Minnesota,” Journal-Lancet, 34, no. 16 (1914): 425–34Google Scholar.

8 “Formal Opening of Clinic Building Attracts Hundreds of People,” Rochester Daily Post and Record, March 7,1914, 1–5.

9 See, for instance, Gainty, Caitjan, “‘Items for Criticism (Not in Sequence)’: Joseph DeLee, Pare Lorentz and the Fight for Life (1940),” British Journal for the History of Science 50, no. 3 (Sept. 2017): 429–49CrossRefGoogle Scholar.

10 Michael Davis, Jr., “Dispensaries and Out-Patient Departments,” Modern Hospital (Mar. 1920): 244–7.

11 Ibid.

12 Ibid.

13 See, for example, Victor Cohn, “Those L-O-N-G Waits for the Doctor: Commentary,” Washington Post, Oct. 27, 1987, H10; and Cohn, “Waiting Room Blues,” C5.

14 For instance, see Truman, Stanley R., “Time Is Money for Your Patients, Too,” Journal of the American Medical Association,” 148, no. 5 (Feb. 1952): 378–80Google ScholarPubMed.

15 Grimsrud, George, “The Mayo Clinic: Though Medical Center Claims No Miracles, Patients Flock to It,” Wall Street Journal, Jan. 31, 1969, 1Google Scholar. See also Ryu, Jaewon and Lee, Thomas H., “The Waiting Game—Why Providers May Fail to Reduce Wait Times,” New England Journal of Medicine 376, no. 24 (June 2017): 2309–11CrossRefGoogle ScholarPubMed.

16 Warner, John Harley, “The Fielding H. Garrison Lecture: The Aesthetic Grounding of Modern Medicine,” Bulletin of the History of Medicine 88, no. 1 (Spring 2014): 1–47CrossRefGoogle Scholar.

17 See Goitein, Michael, “Sounding Board: Waiting Patiently,” New England Journal of Medicine 323, no. 9, (Aug. 1990): 604–8CrossRefGoogle Scholar; Daniel S. Greenberg, “Irate Patients Go from Waiting Room to Courtroom,” Los Angeles Times, Mar. 4, 1991, OCB7; and Cohn, “Waiting Room Blues,” C5.

18 Goitein, Correspondence, “Waiting Patiently,” New England Journal of Medicine 324, no. 5 (Jan. 1991): 335–7.

19 “Waiting Patiently,” 335–7.

20 See Linda Wilson, “The Wait Is Over at Virginia Mason,” Modern Healthcare, Oct. 26, 2009, https://www.modernhealthcare.com/article/20091026/MODERNPHYSICIAN/310269993 (accessed Jan. 27, 2019).

21 For instance, see, Anne DiNardo, “Waiting Rooms: How to Design to Impress,” Health Care Design Magazine, Apr. 15, 2014, https://www.healthcaredesignmagazine.com/trends/architecture/waiting-rooms-how-design-impress/; and Rose Etherington, “Rethinking the Waiting Room by Fuelfor,” Dezeen, Aug. 29, 2011, https://www.dezeen.com/2011/08/29/rethinking-the-waiting-room-by-fuelfor/#disqus_thread. (accessed Jan. 2, 2019).

22 For instance, see Sarah Turcotte, “So Long, Pagers: How WaitAway and Other Wait Apps are Changing Restaurants, DMVs and More,” Fast Company, Aug. 8, 2012, https://www.fastcompany.com/3000030/so-long-pagers-how-waitaway-and-other-wait-apps-are-changing-restaurants-dmvs-and-more (accessed Dec. 22, 2018).

23 Bishop, Peter, “Surveying ‘the Waiting Room,’” Architectural Theory Review 18, no. 2 (Oct. 2013): 136–49CrossRefGoogle Scholar.