1. The Patient’s View

In 1985, Roy Porter’s seminal article on ‘The Patient’s View’ confronted the notion that ‘the history of healing is par excellence the history of doctors.’ Antithetical to a physician-centred approach was Porter’s call to do ‘history from below’ and thereby also focus on the other half of the doctor–patient dyad.Footnote ¹ ‘At present’, Porter declared, ‘we remain … profoundly ignorant of how ordinary people in the past have actually regarded health and sickness’. An alternative vision for the history of medicine would be ‘written from the patient’s point of view’.Footnote ² Thirty years on, there remains a concerted effort to elucidate the sufferer’s role in the history of health and healing. Recent developments, however, most notably in the history of psychiatry, reveal a groundswell of dissatisfaction among scholars who argue that the historian ‘can no longer be content with describing the theories and practices of the psychiatrist, or, inversely, the subjective experience of the patient’ alone.Footnote ³ Rather, they claim, researchers need to explore the interactive dimensions of the doctor–patient relationship – and beyond. To facilitate this shift in focus from a history of patients to a history of these complex clinical dynamics, scholars have increasingly (re)turned to the archives. For historians of psychiatry, specifically, patient case notes have long been recognised as a potentially fruitful archival resource.Footnote ⁴

In this paper I chart my own engagement with the patient records of Glasgow’s Gartnavel Mental Hospital by focusing on Superintendent Dr David Kennedy Henderson and his introduction to Gartnavel of a so-called ‘dynamic’ approach to mental health care in the 1920s.Footnote ⁵ In order to appreciate the significance of such records, the article begins with Henderson’s articulation of his psychotherapeutic method, before proceeding to an in-depth hermeneutic investigation into samples of Gartnavel’s case notes. In the process, I explore patient–psychiatrist relationships, not as distinct entities, but as mutually dependent and interrelated subjects of historical enquiry. These materials reveal a complex and multi-faceted clinical picture that involves various strategies of negotiation deployed by all members of the clinical encounter. Although Henderson promoted ‘sensitivity to the “stories”’,Footnote ⁶ patients’ compliance or resistance was based largely on their gender, social class and admission status. These elements, which often determined their willingness to tell their stories, directly or indirectly, made their way into the case notes. Therefore, Gartnavel’s patient records involve processes of construction and reconstruction at various levels by patients, psychiatrists, medical staff and historians alike.

2. Henderson, Meyer and the Introduction of ‘Dynamic’ Case Notes

Dr David Kennedy Henderson (1884–1965), Gartnavel’s superintendent during the period of interest (1921–32), trained under some of the most eminent psychiatrists of his time. These included Thomas Clouston in Edinburgh, Adolf Meyer in Baltimore, August Hoch in New York and Emil Kraepelin in Munich. Between 1908 and 1919, he worked at the Royal Edinburgh Asylum, the Pathological Laboratories of the New York State Hospitals, the Nussbaumstrasse Clinic in Munich, the Henry Phipps Psychiatric Clinic in Baltimore, the Lord Derby War Hospital in Lancashire and Gartnavel Mental Hospital in Glasgow, publishing scholarly articles on such topics as cerebral syphilis, war psychosis, and catatonia.Footnote ⁷ Entering the profession at a time of scepticism regarding nascent psychoanalytic theories and Kraepelinian classificatory systems, Henderson’s blend of Kraepelinian, Freudian, and Meyerian teachings was in many ways pioneering. ‘Long before any other centre in Great Britain began to stir in response to the remarkable things which were being done on the North American continent’, wrote Henderson’s colleague Donald Ewan Cameron in 1965, ‘[Henderson] began to send his young men to train with Adolf Meyer’.Footnote ⁸ The influence of Meyer – who by the inter-war years had become a leading figure of North American psychiatric thought – played a particularly significant role in bringing new therapeutic practices to Britain. Specifically, it led to the introduction at Gartnavel of what Meyer and Henderson called a ‘dynamic’ psychotherapeutic approach.Footnote ⁹

Meyer, hailed during his lifetime as the ‘Dean of American Psychiatry’, was instrumental in shaping and promoting a new conception of the mind in early twentieth-century North America.Footnote ¹⁰ A Swiss-born émigré, Meyer came to reject the rigid somaticism of late nineteenth-century psychiatry as it was then practised in North America.Footnote ¹¹ Rather, he saw mental illness as the ‘cumulative result of unhealthy reactions of the individual mind to its [physical and social] environment’; he thus replaced the concept of mental illness as disease with that of mental illness as a reaction type ‘that required both physical and psychological explanation’.Footnote ¹² It was during Henderson’s early years of training under Meyer, first in New York (1908–11) and later in Baltimore (1912–15), that he was taught to combine psychological studies of experience and individual subjectivity with pathological anatomy.Footnote ¹³ Surrounded by colleagues such as August Hoch, who pioneered North American personality studies in the early twentieth century, Henderson became engrossed in a field of research which took as its subject matter the relationship between patients’ thoughts, feelings and the external world. The focus of this interrelationship was often to be ascertained through conversation with the patient. According to Meyer, ‘[t]he psychiatrist – the user of biography – must help the person himself … to restore … the capacity for self-regulation’. Here, the patient’s ‘own language’ and own understanding of his or her illness was used as the basis for any ‘advice and further elucidation’.Footnote ¹⁴ In the wake of the psychoanalytic movement’s increasing popularity both in the Continent and in North America, personality studies, dream analyses, word association tests and talking therapies became part of these psychiatrists’ investigatory and therapeutic arsenal. Unlike Freud, however, Meyer taught his students and colleagues to desist from transforming patient stories into complex, theory-laden narratives. Rather, he advised that the psychiatrist use the patient’s own story as the basis for therapeutic intervention. This would be achieved through trust and co-operation.

To transform individual stories into clinically ‘objective’ facts, Meyer’s long-lasting contribution to psychiatry was to standardise methods of examination and case note-taking procedures.Footnote ¹⁵ All of the potentially relevant factors in a case were to be ‘made objectively evident’ through longitudinal studies of an individual’s life history, recorded in ‘uniform and systemic fashion’.Footnote ¹⁶ As Ruth Leys writes:

Another novelty that Meyer introduced to North American institutions was the practice of holding so-called staff meetings, the proceedings of which were recorded by clinical stenographers. ‘The art of history-taking’, Henderson later observed when reflecting upon Meyer’s teachings, was ‘invaluable in relation to prognosis, diagnosis and treatment’.Footnote ¹⁸ Such methods became the cornerstone of North American psychiatric practice in the decades to come.Footnote ¹⁹

3. Setting the Stage: The Admission

During the summer of 1930, two male attendants accompanied a general practitioner to the house of a middle-aged male patient, Mr Patrick Johnstone.Footnote ³⁰ Upon their arrival, the attendants remained outside Mr Johnstone’s front room and, after ‘much talk and argument’ between doctor and patient, they were asked to enter. ‘I looked round the room’, an attendant later wrote, ‘and noticed that lying near the door on the floor [were] a hatchet and splinters of glass’. ‘Softly’ laying a hand on Mr Johnstone’s arm, he led the patient out of the room, but having reached the front door of the house Mr Johnstone ‘made to run away’. While the attendant held him back, Johnstone began to ‘shout for the police and ‘[mentioned] something about a warrant’. The doctor looked for a constable, but after it was made clear to Mr Johnstone that his wife would accompany him to Gartnavel, he was finally coerced into the awaiting motorcar. On the way to the hospital Mr Johnstone sat in silence. Upon reaching the entrance of Gartnavel, however, his demeanour quickly changed. Stepping out of the motorcar, he alighted the steps to the front door and, with a rapidity of pace, walked briskly into the male reception hall. He then stopped, pausing in order to light his pipe and, after having caught sight of one of the medical officers, Johnstone ‘strode forward’, ‘cordially’ offering his greetings to the medical officer, and stated his pleasure at meeting him.Footnote ³¹

It is at this moment, when patient and practitioner met upon the threshold of the hospital, that the construction of a patient’s case notes began. This was the point at which an individual became subsumed within the socially and diagnostically diverse – yet somewhat amorphous – mass of patients at Gartnavel (which reached an annual average of 450 predominantly middle-class residents).Footnote ³² Nursing attendants and general practitioners gave information as to the immediate actions of the person before admission. Then, gradually, as he or she entered the hospital, family and friends were invited to give information about the patient’s history, so that case notes built up a picture of the individual from the joint perspectives of medical professionals and lay informants.

For Gartnavel’s psychiatrists, the point at which their attention shifted from the narrative of lay informants and medical certificates towards first-hand clinical observation marked a distinct turning point in the medical record. At this juncture, the temporality of the case note changed to the immediate observation of the patient as he or she adapted to hospital routines. During admission, when forms were presented and/or letters signed (based on whether the individual was a ‘certified’ or ‘voluntary’ patient),Footnote ³³ the waiting room signalled an individual’s legal, temporal and physical transition to institutional care. It was from within such a liminal space that Gartnavel’s practitioners were presented with their first opportunity to capture a ‘live’ and ‘continued account’ of the patient’s story as he or she entered the hospital.Footnote ³⁴ Meyer viewed this moment of transition as a valuable ‘experimental phase’ which provided one of the most decisive opportunities to observe first-hand the individual’s adaptive strategies to the demands of a new environment.Footnote ³⁵ In accordance with Meyer’s investigational techniques, the process of admission thus allowed Gartnavel’s medical officers to observe these adaptive strategies in a set of controllable, easily replicable environmental conditions. The journeys, waiting rooms and wards here became the backdrop to individual life histories. Each of those sites were considered part of what Meyer termed the ‘pathological laboratory’ to which the patient was observed to adapt, consigned in vignettes of the admission process which were thought to afford a ‘natural picture of … psychobiological maladaptation’.Footnote ³⁶

While Henderson similarly envisaged Gartnavel as a ‘pathological laboratory’, he also saw it as a therapeutic space in which one could potentially cure patients’ allegedly dysfunctional behaviours. It was crucial to Henderson’s approach that a patient recognise his or her condition as a mental illness that necessitated treatment within a hospital by medical professionals. As such, conforming to the hospital regime and accepting the authority of the psychiatrist was considered one of the first steps to therapeutic success, requiring the patient to adapt to this new ‘social reality’.Footnote ³⁷

4. Patient Stories: The Physical and Mental Examination

The physical examination played an important part in the hospital routine and, as such, featured prominently in case notes. Here, records similarly capture vignettes of patients’ reactive strategies towards the rules, regulation and ‘reality’ of their new status. Typical of these examination records are statements attesting to the individual’s general health, with observations made about pulse, cleanliness of tongue, physical build, distribution of hair, reflexes, and so on. It was in this part of the hospital routine, following admission, that patient ‘stories’ began to emerge more clearly in records, leading to the more in-depth ‘mental examination’. However, as this section indicates, various factors determined the patients’ willingness to tell their stories. In cases where the reactions of a patient to the physical examination provoked him or her to enter into conversation with the psychiatrist to discuss symptoms and experiences, these dialogues could find their way into the case note. Before discussing these processes of authorial selection by medical authorities, it is important to get a picture of the way in which an array of power structures, narrative conventions and spatial parameters shaped the dialogues that passed between patients and doctors.

Newly admitted patients underwent the physical examination in the ward, behind drawn curtains. Their experiences are recorded as ranging from compliance and passivity to fear, hostility and resistance:

Patient narratives, whether elicited upon admission during the physical and mental examination or later in the open ward, sometimes held aetiological significance. One morning in July 1929, a medical officer was conducting his rounds when, upon entering one of the female wards, he observed Miss Elizabeth Murray, a newly admitted voluntary patient, acting in what he characterised as a ‘high’ state. Upon Miss Murray’s admission to the hospital the previous day it had been recorded that she spoke to herself ‘a great deal’ and at times ‘got very impulsive’. During the latter part of the morning she had lain in bed: ‘her eyes’, observed a clinical clerk, ‘were flashing and she immediately made strange signs.’ The notes indicate that as the day went on ‘[s]he blew from her mouth and made movements of her arms which seemed to indicate that she was pushing or brushing away the medical officer.’Footnote ⁴⁸ The next day Miss Murray remained in bed and reportedly became ‘very antagonistic’ when a doctor came to sit next to her. Speaking in a ‘loud declamatory voice’, she warned that if he remained seated in front of her she would spit on him. The medical officer noted: ‘I sat. She spat on me, three times; and then she said something like “Thank God, Thank God, he does not flinch”’. As she calmed down, curtains were drawn around the bed and Miss Murray allowed the nursing sister to ‘arrange her dress’ for the physical examination. The medical officer then began to examine her, but ‘again she showed momentary flashes of antagonism’ and proceeded to ‘sing aloud “Danny Boy, Danny Boy”’ as the physician attempted to auscultate the thorax. ‘Gradually’, this period of excitement ‘subside[d]’ and he was ‘finally’ able to talk to the patient:

Miss Murray then ‘made reference to the coming of Heaven’, and stated

Miss Murray smiled when the medical officer mentioned Alice through the Looking Glass, but he remarked: ‘she seemed to suggest … we were now “through the glass” – we were through the veil of Death into Heaven’.Footnote ⁴⁹

In cases such as this, the psychiatrist primarily studied the patient for signs of disease and physical disorder. However, he also used common cultural discourses, metaphor and metonymy to engage with the patient’s inner world. While the clinical encounter was recorded from the perspective of the psychiatrist, the narrative ‘from below’ (including non-verbal forms of communication, such as a glance or spit) was accorded a high degree of significance and made its way into the case notes. To be sure, the organic origins of mental disorders were given etiological importance, as suggested by the above psychiatrist’s attempt to ‘auscultate the thorax’; yet records show that it was also crucial to let the patient tell her story. By forging a linguistic bridge between the reality of the patient’s own world and the world jointly shared by patient and psychiatrist, Henderson sought to promote an empathic, non-reductionist approach. For him, descriptive statements such as ‘He is delusional’ were not sufficient. Rather, it was considered of great value ‘to get an exact description of the delusions and hallucinations [if any were present], and how the patient has reacted to them’.Footnote ⁵⁰ ‘It is not the situation itself that matters’, he noted, ‘but what the subject feels about it’, that was of greatest significance.Footnote ⁵¹ Yet precisely what psychiatrists did with the patient’s story is made most evident in the ensuing mental examination.

Mental examinations often followed a systematic line of enquiry. As mentioned above, by the early 1920s dynamic case-taking guides were being published in North America, and an analysis of Gartnavel’s case notes reveals a resemblance to these published procedures.Footnote ⁵² These guides advised that medical officers begin the examination by assessing the patient’s ‘stream of mental activity’ and studying their ‘emotional reaction (affect)’, their ‘mental trend: content of thought’ as well as their ‘insight and judgement’.Footnote ⁵³ Patients’ inner worlds, feelings and mode of communication were to be judged in relation to their appreciation of the shared ‘reality’ of the world around them. As several cases suggest, both patient and psychiatrist could fight to establish the reality of that shared world. Indeed, as with the physical examination, the flow of the conversation could be resisted or disrupted by the patient’s actions.

Thus Robert Norton, admitted in 1926 as a voluntary boarder, ‘rather resented being asked questions’. Reflecting on the encounter, the examining psychiatrist wrote:

In this case, the patient interpreted the act of note-taking as intrusive. Others felt that it heightened their lack of privacy. The record of Harriet Smith indicates that she:

The spaces in which these initial examinations were conducted are important to understanding this resistance ‘from below’. Case notes reveal that patients often remained within their dormitory beds, surrounded by other patients and ward nurses. The open dormitories that housed many of Gartnavel’s lower-class patients necessitated curtains be drawn around the interviewer and interviewee. Indeed, there is evidence to suggest that mental examinations, conducted in such a public place behind only the flimsiest of partitions, could prove an inconducive environment for the revelation of patient stories.Footnote ⁵⁶ Without the establishment of trust, Henderson and his colleagues were denied access to the patient’s story and therefore deprived of the dialogue that was so central to their investigative methods. Case notes highlight the fact that obtaining the illness narrative was often a thing to be hard won, not given over lightly or indeed entirely by the patient. This, interestingly, was true for both voluntary boarders and certified patients.

It was not atypical, then, for medical officers to have to fight to establish such a dialogue. On a morning in May 1921, a certain Miss Margaret Beaton lay crying in bed as Henderson and an accompanying clinical clerk entered the ward and sat beside her. A preliminary discussion between Henderson and Miss Beaton ensued, followed by the formal mental examination. Having been informed by a ward nurse that the patient had not slept since her arrival, Henderson found her to be in a highly emotional state. Frequently sobbing throughout the interview, her general sullen appearance was noted by the clinical clerk, while Henderson began an analysis of his patient by systematically exploring the ‘different mental fields’ (grouped under ‘behaviour’, ‘personality’, ‘intellect’, ‘affect’ and ‘insight’).Footnote ⁵⁷ Henderson opened the conversation with a succession of simple questions, asking Miss Beaton to confirm her name and her general complaints, with the purpose of eliciting spontaneous speech.Footnote ⁵⁸ He obtained a perfectly lucid response from her and no evidence of organic disturbance was noted in the interview transcript. Henderson therefore proceeded to enquire about the degree of insight Miss Beaton had into her condition.Footnote ⁵⁹ Endeavouring to ascertain whether she considered herself mentally ill and whether she would co-operate or resist the examination process, he asked: ‘Why are you here?’ Miss Beaton replied:

Her home, she replied, was depressing, characterised by ‘poverty and unhappiness’. Her mother was described as a woman who would ‘never give into anything’, ‘was suspicious of everyone’ and whose old-fashioned ways clashed with her own. Henderson suggested that her mother’s suspicions may have been justified, as he reminded Miss Beaton that she had herself threatened her mother in various ways. ‘I didn’t mean it’, she responded.

As Henderson drew the conversation towards the domestic sphere, Miss Beaton’s present actions and emotions began to take meaning in the context of his psychotherapeutic model. He sought out a longitudinal history that would show whether her emotional outbursts and depressive states periodically reoccurred throughout her life history, or whether such incidents were more dependent upon present environmental factors (and might therefore be more amenable to treatment). After he had asked Miss Beaton whether she could explain her general irritability, she replied:

When asked about her friends, Miss Beaton replied that she was always ‘one too many’, that no one took her side and that everything was always blamed on her. As Henderson reflected upon Miss Beaton’s self-reported history of fraught familial relationships and social isolation, he began to analyse the depression and anger she exhibited within the mental examination from a longitudinal perspective. Since she projected the source of her troubles on to others, Henderson tried to reassure her that her family wanted to make her better. The patient replied:

Here, we see the patient’s narrative conflicting with Henderson’s, both aiming to establish the ‘reality’ of her situation. Miss Beaton insisted that her confinement to Gartnavel was a form of punishment; that her family had sullied her reputation and cast her from her home. The intensity of her emotions, depth of despair and strength of her antagonism flowed out in one long tirade. Also highlighted in this case is the multi-vocal nature behind the production of such records. At one point, Miss Beaton momentarily turned her attention away from Henderson to confront the attendant clinical clerk. ‘I know you’re taking notes’, she stated, thus breaking away from the enclosure of a two-way dialogue. All at once we are reminded that this interview was not carried out within an enclosed and private space, but in an open ward, among medical staff of whose gaze she was fully aware. Behind the overt content of the mental examination report, we are subtly alerted to her surroundings, to the recording mechanisms that actively shaped her dialogue and to an indistinct, yet pervasive, sense of the clinical atmosphere still infusing the transcript. These examples point to the complex physical and social conditions behind note production, which directly or indirectly made their way into patient narratives.

On a formal level, this excerpt also illustrates the authorial process behind case note production. The various grammatical choices and narrative stylistics (for example, quotation marks within quotation marks), while revealing something of the tempo and rhythm of speech, are not reproduced uniformly throughout case note records; indeed they are also prone to inconsistencies in punctuation. My approach here is to replicate, as far as possible, the original layout, as well as any grammatical errors or inconsistencies that appear within the original sources. By retaining such inconsistencies, I retain layers of authorial agency to highlight that case notes cannot, alone, be used to understand the subtleties of these narratives ‘from below’.

In this respect, it also becomes important to draw a distinction between records produced at the time of a clinical encounter and those retrospectively compiled in an administrative environment. This is significant when considering the kinds of information recorded by the first-person observer and that which may have been revised and altered in the hours, days and months after clinical observations. For instance, upon the arrival of a new patient at Gartnavel the task of the clinical clerk was to transpose admission data (such as medical certificates) into the case note record. The information was often typewritten and produced in an administrative, rather than a specialist clinical environment. Other records of mental and physical examinations, however, were often penned by hand in the ward, in close proximity to the patient. Meyer wrote, unequivocally, that notes should be written down at the time of observation; for him, this offered a more immediate, unrevised investigation of events as they unfolded. However, mental and physical examination records show revisions and overlays of additional handwritten, sometimes typed, observations. Different handwriting styles and typewritten sections attest to the thought development of one or more medical officers, showing the process of case note construction to be a fluid, sometimes unstable and often collaborative process.

The ‘staff meeting’ was, for a number of patients, the next stage in their analysis, as Gartnavel’s medical officers endeavoured to construct clinically rigorous ‘dynamic’ case notes which would follow Meyer’s model. As Henderson remarked, ‘[i]n order to get at the dynamic factors … it is usually necessary to have repeated interviews and finally to make a careful analysis of the entire material’.Footnote ⁶⁰ Staff meeting records, which were reproduced in verbatim transcriptions, bear marks of the introduction of new recording technologies and further stylistic forms of narrative representation. The following section illustrates how the disparate parts of the physical and mental examination were drawn together in the staff meeting, highlighting the marriage of voices ‘from below’ and ‘from above’ in case note construction.

5. Patient Stories: The Staff Meeting

Staff meetings, which pre-dated the contemporary ‘case conferences’, were put into use at Gartnavel from 1921 onwards.Footnote ⁶¹ Following Meyer’s practices in the United States, Henderson instigated the routine by which Gartnavel’s staff gathered within a meeting room three mornings a week and were introduced to newly admitted patients to discuss their cases. Used as an educational and training exercise, the staff meeting consisted of a single examining psychiatrist directing questions towards the patient, while a trained stenographer, who sat silently among the staff, recorded in verbatim fashion the conversation that passed between patient and practitioner.

In accordance with Meyer’s so-called psychobiological principles, the staff meeting was considered yet another ‘experimental stage’ upon which patients’ reactive tendencies were to be judged and given meaning. So, while the acts and utterances of patients were recorded, so too were the provoking actions of the psychiatrist. Transcribed from the perspective of the stenographer who sat clicking away at their stenographic machine, these materials reveal, most clearly, the interactive dimensions of those clinical encounters. By preserving the raw dialogues that passed between the various actors, such sources allow an in-depth hermeneutic enquiry into the illness narrative as it was shared, modified and negotiated by both medical officer and patient. These transcripts are, in many ways, a more direct source of patient narratives than the case note record. For instance, they contain a more uniform application of grammar, with the dialogues of patients and medical officers recorded in straightforward question-and-answer format. They are also the product of single typists – rather than a conglomerate of writers – who recorded, word-for-word, the events of the staff meeting at the time it was conducted. Finally, these materials reveal the presence of other members who also, directly or not, contributed to shaping these dialogues.

Several days, sometimes weeks, after arriving at the hospital, many of Gartnavel’s newly admitted patients were encouraged to attend the staff meeting. Escorted by a nurse from their respective wards to the ground floor meeting room, the patient was greeted by a medical practitioner upon arrival. Asked to sit down, he or she was directed to face the interviewing medical officer, while a gathering of Gartnavel’s resident staff were seated behind the patient. ‘I usually try to see every person who comes here in this way’, Henderson stated to one patient during a staff meeting in 1925, to ‘have a talk over things with them.’Footnote ⁶²

As within all mental examinations carried out in Gartnavel during this period, the perceived efficacy of this approach depended a great deal upon the patient’s willingness to co-operate. However, for a number of individuals, the social setting of this event was itself a significant factor in shaking their confidence. Speaking in the presence of several members of staff created a further loss of intimacy. A certain Miss Mary Smith, for example, was ‘very agitated, and very averse to coming into the room’. Asked by Henderson ‘What makes you so frightened?’, Miss Smith failed to respond and became ‘very anxious that the nurse who accompanied her, and Dr Henderson and Dr Thomson, should be seated, while she herself insisted on standing throughout the interview’.Footnote ⁶³ Another staff meeting transcript highlights how the presence of multiple staff members could alter the tone and content of a patient’s narrative. Complaining about her hospital conditions, Mrs Mary Cranford exclaimed: ‘I am just kept like any common prisoner. I am very angry. (laughing) Wait till I get out!’ The board of medical officers, who were sitting behind her, had gone unnoticed until this point; she then turned around in her chair and said: ‘Excuse me, gentlemen, I did not know you were sitting there or I would have been a little bit more cautious.’Footnote ⁶⁴

Patients did not easily confide during these encounters. In order to establish confidence and encourage the patient to speak, Henderson and Meyer both advised that he or she ‘be treated absolutely on an equal footing with the physician’. If an adequate level of trust was established between the two parties, one of the first steps taken to understand the patient’s supposedly dysfunctional behaviour was to develop a ‘sensitivity to the ‘stories, [which] the patient may just by chance tell’.Footnote ⁶⁵ Delusional statements, wrote Meyer, ‘must be accepted as one would accept the religious convictions of a person of a different denomination’, while remarks made to other psychiatrists ‘must show the same consideration; no pressure must be used’.Footnote ⁶⁶ Moreover, ‘in order not to disturb [the patient’s] sense of safety or make [her] suspicious that confidences are being betrayed’, the physician should ‘as far as possible’ only engage in topics of conversation that have been ‘worked out and discussed conjointly with the patient’.Footnote ⁶⁷ Rather than the medical officer’s narrative running counter to the alleged delusional beliefs or ‘rigidly conceived premises’ held by the patient, the practitioner engaged – and indeed endorsed – the inner reality of the patient’s own experiences. Meyer advised that, through a process of compromise, ideas pertaining to this shared ‘common reality’ gradually be introduced into the conversation. By encouraging their interlocutors to elucidate further the meaning of concepts and phrases particularly pertinent to the case within the staff meeting, medical officers endeavoured to comprehend a patient’s own, sometimes unique, usage of language:

Contextualising and further clarifying the meaning of phrases such as working ‘from his head’, having one’s ‘spine twist’ or to get the ‘wind up’ enabled Gartnavel’s practitioners to establish a shared, common language through which to establish confidence and understanding.Footnote ⁶⁹ This was considered an initial step in the process of correcting a patient’s ‘faulty’ adaptations. In this respect, it is interesting to note that while patients were encouraged to act as ‘collaborator[s] in the treatment endeavour’,Footnote ⁷⁰ these stories could undergo revision as the meeting progressed.

At the beginning of her interview, for example, a patient named Helen Davidson was determined to reveal nothing on the subject of spirituality. After having earlier intimated her belief that she was the Virgin Mary, she was interviewed by the medical practitioner:

As tensions between this patient’s narrative and that of the psychiatrists saw the patient contradict herself, denying, then confessing that these ideas sprang from reading the Bible, the reader is made aware of the active re-negotiation of a patient’s life history within this setting. We are reminded that we cannot unearth an essential ‘truth’ about a patient’s history; instead what appears is an active co-construction of the patient’s narrative. The reader is confronted not with the meeting of two dichotomous narratives, but with an array of stories, being continually reshaped and revised in (and beyond) the meeting. Amidst these processes of co-construction and reconstruction, new meanings and new identities emerge.Footnote ⁷²

How to interpret and compare the authorial presence behind the semi-verbatim transcriptions of the physical and mental examinations with the verbatim transcriptions of the staff meeting? The role of the stenographer here takes on special importance. Though barely considered by MeyerFootnote ⁷³ and not at all by Henderson, the presence of this significant player in the staff meeting (which by then was becoming widely practised in North America due to Meyer’s influence and teaching) was given some consideration in a 1937 article published in the American Journal of Psychiatry:

This wish for invisibility of the stenographer is, in many ways, a reflection of the stenographer’s discretion on the pages of Gartnavel’s staff meeting transcripts. Unlike case note records, which intersperse verbatim samples of speech with clinical observation, Gartnavel’s stenographers leave only the barest of clues upon the transcript as to their authorial presence. Only occasionally do the stenographer’s own observations break through into the transcript, to offer summaries of staff members’ comments or give brief indications as to the actions and behaviours of patients. It is from these brief asides that we glean a sense of the pace and tone of the conversation, of the groups and individuals to which certain statements were directed, and of the movement and unspoken interactions within these enclosed meeting rooms. The third-person narrative of the stenographer contrasts sharply with the first-person authorial tone of the medical officer. Indeed, verbatim samples of speech are clearly distinguished from the stenographer’s own summaries. When examining the stenographer’s use of punctuation and descriptive inserts, we notice, in many cases, that the pace and tempo of the patient’s voice is preserved in the way of stage directions (for example, ‘very slowly and deliberately’Footnote ⁷⁶). Indications are also given to mark those points where dialogue jars, with voices cutting across or over-spilling into one another. As for exclamation marks, although used sparingly, most appear within text that records Henderson’s speech; and, although we cannot be sure of the exact tone or pitch of his voice, it appears to have been raised on a number of occasions:

Despite the above, records show that patient narratives in the staff meeting were not always transcribed in fully verbatim fashion. When confronted with the colloquial use of words, stenographers tried to retain the characteristic phrases and mannerisms that marked patients’ language; but on occasion a certain accent or dialect could present too difficult to replicate. The stenographer then imposed a more formal arrangement within the transcript ‘(This patient spoke with a marked brogue, and in a low voice at times, and it was difficult – indeed impossible – frequently to catch what he said)’.Footnote ⁷⁸ These notes, which endeavour to represent textually the structure, fluidity, tempo and intonations of spoken dialogue, not only highlight the interpersonal relations shaping one another’s responses. They also emphasise the subjectivity of their authors. By casting light on the mediatory role of the stenographer, such passages interrogate the nature of (purportedly transparent) verbatim records in the making of patient stories ‘from below’.

6. Concluding Remarks

‘Words are both crucially reflective of the goings-on in the human world, but also unavoidably generative of that world’, write Chris Philo and Cheryl McGeachan.Footnote ⁷⁹ As such, one must explore how psychiatrists, clinical clerks and stenographers not only recorded but also actively shaped – reconstructed – the discursive happenings of the clinical encounters at Gartnavel Mental Hospital. While these records allow glimpses into the patients’ subjective worlds, they also reveal a process by which patient narratives were collected, compared and classified; that is, they highlight the epistemic virtue of such records in this rapidly changing context. As Michel Foucault theorised, the arrival of the case note facilitated the process by which patients were ‘described, judged, measured, compared with others’ so they may be precisely understood through their ‘very individuality’, and yet ‘simultaneously corrected, classified, normalized or excluded’ so that their identities became fixed by the ‘medical gaze’.Footnote ⁸⁰

With these case notes revealing the profoundly polyphonic nature of mental examinations at that time and place, we may, therefore, question precisely how such sources – while rich in patient–psychiatrist dialogues – capture ‘words’ that exposed, and were generative of, the world around them. Unlike contemporary psychoanalytic case notesFootnote ⁸¹ which were effectively used to verify specific theoretical models, ‘dynamic’ case notes, as used by Henderson and Meyer, were intended to record the patient’s verbally expressed ‘wishes, desires and emotions’ as standing ‘above or in implicit precedence to any particular interpretation’.Footnote ⁸² These materials, while infused with the authorial agency of their psychiatrists, unveil a history of patient–psychiatrist dialogues in which the power to define the ‘story of illness’ ebbs and flows between both parties.Footnote ⁸³ They show that physical as well as the interpersonal spaces in which the two parties spoke significantly shaped the content and delivery of their dialogues. Moreover, while psychiatrists endeavoured to penetrate the more intimate, interior spaces of the patient’s mind – memory, thought, emotion and imagination – entry into these spaces had, largely, to be earned. It had to be given freely by patients themselves, whose stories were in many ways considered the key to unlocking the origins, meanings and possible treatments of their conditions. Patients’ willingness to reveal their stories depended on a number of factors such as gender, social class and admission status.

Undoubtedly, dynamic case notes offer a rare window into the patient’s view at that seminal period. Wishing to distance himself from psychoanalytic case studies, which placed patients’ language within a rigid and specialised framework of understanding and interpretation, Henderson went to considerable lengths to reproduce a faithful, coherent account of complex clinical events.Footnote ⁸⁴ But how far do these textual sources represent the reality they pertain to capture?

Due to new techniques of transcription introduced at that period, the historian can get a fuller picture of the complex social interactions between all members of the medical encounter and, in the process, analyse the important role played by patients in shaping this history ‘from below’. Yet the conditions of production must also be taken into account when interpreting such materials. As Jonathan Andrews has shown in his study of Gartnavel’s case notes in the nineteenth century, the influence of prevailing conceptualisations of mental illness has played a significant role in the changing degree to which physicians included the patient’s voice in these records. Some of the greatest challenges for the historian reside in ‘the areas of incompleteness and inter-textual discrepancies’.Footnote ⁸⁵ In the same vein, if we know little about the process of case note selection in the 1920s, we also tend to overlook the process of interpretation by contemporaneous psychiatrists and historians alike, adding yet more levels of (re)construction.Footnote ⁸⁶ As such, when considering the incorporation of sources ‘from below’, historians ought to keep in mind the context in which these stories were generated. This becomes all the more relevant in a setting in which verbatim and semi-verbatim transcripts are presented as narrative ‘truth’. As I have shown, the analysis of institutional spaces, clinical practices and psychiatric forms of knowledge must also be taken into account when following Porter’s call to explore the ‘sufferers’ role in the history of healing’.Footnote ⁸⁷