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Group Citizenship Behaviour Conceptualization and Preliminary Tests of its Antecedents and Consequences

Published online by Cambridge University Press:  02 February 2015

Xiao-Ping Chen ,
Simon S. K. Lam ,
Stefanie E. Naumann  and
John Schaubroeck
Simon S. K. Lam
Affiliation:
The University of Hong Kong, PRC
Stefanie E. Naumann
Affiliation:
University of the Pacific, USA
John Schaubroeck
Affiliation:
LeBow College of Business, Drexel University, USA
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Abstract

Group citizenship behaviour (GCB) is conceptualized as a distinct group-level phenomenon concerning the extent to which work groups engage in behaviours that support other work groups and the organization as a whole. These behaviours are different from task performance; they enhance and maintain the social and psychological environment in which task performance occurs. Based on the referent-shift consensus model (Chan, 1998), we developed a GCB scale and examined its nomological network. In a sample of 148 work groups in the Hong Kong office of a multinational bank (a total of 743 employees), between-group differences in GCB were greater than within-group differences. GCB was positively associated with procedural justice climate and work group leadership support. Work group cohesiveness and group-organizational goal congruence interactively predicted GCB, as did the negative affective tone of the group and the group's negative affectivity homogeneity. In addition, GCB was positively related to group performance, and negatively related to employee turnover intentions. The theoretical and empirical implications of this study are discussed in the context of Chinese organizations.

Type
Articles
Information
Management and Organization Review , Volume 1 , Issue 2 , July 2005 , pp. 273 - 300
Copyright
Copyright © International Association for Chinese Management Research 2005

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