Undeniably the perception of success of an information unit or library in a law firm (or any other organisation for that matter) is down to two main factors. The level of support from the organisation is one, and often that could be interpreted as attitude and/or the level of the person who is responsible for allocating budget etc (ie the library partner) and/or how influential he or she is. The second: the way in which the Library or Information Unit Manager operates, their influencing and interpersonal skills, their general management of the information function, in particular creating the perception of being good value for money and invariably providing the right (quality) information in the right quantity at the right time.