The twenty-first century is already proving to be the real dawn of the information revolution. The internet is now officially coming of age and highly functional mobile devices are everywhere. The youth of today are permanently connected and the media world is shifting to a “born digital”, “on line first” mentality. Every part of our society is feeling the effects of this revolution and is reaping the benefits of “real time information everywhere” ... or are they? Adrian Dale, in the second Willi Steiner Memorial Lecture, suggests that the reality is that many businesses are failing to keep pace with information growth and desperately need help – the question is from whom?