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Quality of relationships with alternative suppliers: The role of supplier resilience and perceived benefits in supply networks

Published online by Cambridge University Press:  16 December 2014

Dilek Yilmaz Börekçi ,
Arzu Işeri Say ,
Hayat Kabasakal  and
Yasin Rofcanin
Dilek Yilmaz Börekçi
Affiliation:
Department of Industrial Engineering, İstanbul University Faculty of Science, İstanbulTurkey
Arzu Işeri Say
Affiliation:
Department of Management, Boğaziçi University Faculty of Economics and Administrative Sciences, İstanbulTurkey
Hayat Kabasakal
Affiliation:
Department of Management, Boğaziçi University Faculty of Economics and Administrative Sciences, İstanbulTurkey
Yasin Rofcanin*
Affiliation:
OB&HR Department, Warwick Business School, The University of Warwick, Coventry, UK
*
Corresponding author: [email protected]; [email protected]
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Abstract

Supplier–buyer exchange relationship and quality of that relationship (supplier satisfaction and commitment) have been examined from various angles in the extant literature. Yet, there is a paucity of research investigating the influence of supplier characteristics – especially supplier resilience – on relationship quality. Driven to fill this gap, this study aims to develop theory of the influence of perceived benefits from supplier–buyer exchange relationship and supplier resilience on relationship quality. Data drawn from 97 supplier–buyer dyads were used. Hierarchical regression analyses showed the positive influence of both perceived benefits from supplier–buyer exchange relationships and supplier resilience on relationship quality. Further empirical and theoretical implications, as well as the limitations of the study, are discussed.

Keywords

supplier–buyer exchange relationshipresiliencerelationship qualitysatisfactioncommitment
Type
Research Article
Information
Journal of Management & Organization , Volume 20 , Supplement 6 , November 2014 , pp. 808 - 831
Copyright
Copyright © Cambridge University Press and Australian and New Zealand Academy of Management 2014 

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