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Georg Beilharz and Ross Chapman (1994) Quality Management in Service Organisations Melbourne: Longman ISBN 0 582 80345 4 $36.40

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Georg Beilharz and Ross Chapman (1994) Quality Management in Service Organisations Melbourne: Longman ISBN 0 582 80345 4 $36.40

Published online by Cambridge University Press:  18 September 2015

John Rudge
John Rudge*
Affiliation:
School of Management, University of South Australia
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Type
Book-Reviews
Information
Journal of Management & Organization , Volume 2 , Issue 1 , January 1996 , pp. 54 - 55
Copyright
Copyright © Cambridge University Press and Australian and New Zealand Academy of Management 1996

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References

Mears, P (1994) Team Building: A Structured Learning Approach Delray Beach, Florida: St Lucie PressGoogle Scholar
Petrick, JA and Furr, DS (1995) Total Quality in Managing Human Resources Adelaide: TechpressGoogle Scholar
Petrick, JA (1995) Report of the Industry Task-force on Leadership and Management Skills Enterprising Nation Canberra: AGPSGoogle Scholar