Hostname: page-component-cd9895bd7-gvvz8 Total loading time: 0 Render date: 2024-12-23T03:28:31.502Z Has data issue: false hasContentIssue false
  • English
  • Français

Editorial

Published online by Cambridge University Press:  02 February 2015

Rebekah Russell-Bennett  and
Sharyn Rundle-Thiele
Rebekah Russell-Bennett
Affiliation:
School of Advertising, Marketing & Public Relations, Queensland University of Technology, Brisbane QLD, Australia
Sharyn Rundle-Thiele
Affiliation:
School of Management and Marketing, University of Southern Queensland, Toowoomba QLD, Australia
Rights & Permissions [Opens in a new window]

Abstract

An abstract is not available for this content so a preview has been provided. As you have access to this content, a full PDF is available via the ‘Save PDF’ action button.
Image of the first page of this content. For PDF version, please use the ‘Save PDF’ preceeding this image.'
Type
Symposium on Deviance and Ethics in Services
Information
Journal of Management & Organization , Volume 14 , Issue 4 , September 2008 , pp. 423
Copyright
Copyright © Cambridge University Press and Australian and New Zealand Academy of Management 2008

References

Browning, V (2008) Deviant behaviour in the service encounter: How and why frontline employees engage in deviant behaviour Journal of Management & Organization 14(3): 451–471.Google Scholar
Kennedy, M and Corliss, M (2008) Tension at the interface: Exploring employee deviation Journal of Management & Organization 14(3): 424–437.Google Scholar
Keeffe, DA, Russell-Bennett, R and Tombs, A (2008) Customer retaliation following service failure: The role of service recovery, attributions of blame and anger Journal of Management & Organization 14(3): 438–450.Google Scholar