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Adopting robot lawyer? The extending artificial intelligence robot lawyer technology acceptance model for legal industry by an exploratory study

Published online by Cambridge University Press:  13 February 2019

Ni Xu  and
Kung-Jeng Wang Open the ORCID record for Kung-Jeng Wang [Opens in a new window]
Ni Xu
Affiliation:
School of Management, National Taiwan University of Science and Technology, Taipei, Taiwan (R.O.C.)
Kung-Jeng Wang*
Affiliation:
School of Management, National Taiwan University of Science and Technology, Taipei, Taiwan (R.O.C.)
*
*Corresponding author. Email: [email protected]
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Abstract

The development of artificial intelligence has created new opportunities and challenges in industries. The competition between robots and humans has elicited extensive attention among legal researchers. In this exploratory study, we addressed issues regarding the introduction of robots to the practice of legal service through a semistructured interviews with lawyers, judges, artificial intelligence experts, and potential clients. An extended robot lawyer technology acceptance model with five facets and 11 elements is proposed in this study. This model highlights two dimensions: ‘legal use’ and ‘perception of trust.’ In summary, this study provides new specific implications and exhibits three characteristics, namely, derivative, macroscopic, and instructive, in the legal services with artificial intelligence. In addition, artificial intelligence robot lawyers are being developed with some of the abilities necessary to substitute for human beings. Nevertheless, working with human lawyers is imperative to produce benefits from this type of reciprocity.

Keywords

artificial intelligencelegal servicesqualitative researchrobottechnology acceptance model
Type
Research Article
Information
Journal of Management & Organization , Volume 27 , Issue 5 , September 2021 , pp. 867 - 885
Copyright
Copyright © Cambridge University Press and Australian and New Zealand Academy of Management 2019

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