Hostname: page-component-586b7cd67f-g8jcs Total loading time: 0 Render date: 2024-11-22T23:52:41.288Z Has data issue: false hasContentIssue false

Investigating experienced supervisor incivility: Does presenteeism play a role?

Published online by Cambridge University Press:  29 January 2019

Mercy C. Oyet*
Affiliation:
Faculty of Business, University of New Brunswick, Saint John, NB, Canada
*
*Corresponding author. Email: [email protected]

Abstract

This study investigated the role employees may play in making themselves targets of supervisor incivility. Drawing from Victim Precipitation Theory, and Conservation of Resources Theory, I hypothesized that engaging in presenteeism will be positively associated with experienced supervisor incivility, and that presentees’ experienced productivity loss will mediate this relationship. Furthermore, I hypothesized that presentees’ self-efficacy and perceived control (personal and condition resources, respectively) will each operate as boundary conditions of the presenteeism–productivity loss relationship such that presentees high in each resource will be less likely to experience supervisor incivility. I found that experienced productivity loss mediates the positive relationship between presenteeism and experienced supervisor incivility. Additionally, self-efficacy was found to moderate the presenteeism–productivity loss relationship; however, the relationship was stronger for low self-efficacy presentees, which increased the likelihood of experiencing supervisor incivility. Perceived control did not moderate the presenteeism–productivity loss relationship. I discuss the study’s implications for theory and practice.

Type
Research Article
Copyright
Copyright © Cambridge University Press and Australian and New Zealand Academy of Management 2019

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

Aiken, S. L., & West, S. G. (1991). Multiple regression: Testing and interpreting interactions. Thousand Oaks, CA: Sage.Google Scholar
Alavinia, S. M., Molenaar, D., & Burdorf, A. (2009). Productivity loss in the workforce: Associations with health, work demands, and individual characteristics. American Journal of Industrial Medicine, 52, 4956. https://doi.org/10.1002/ajim.20648.CrossRefGoogle ScholarPubMed
Allen, N. B., & Badcock, P. B. T. (2003). The social risk hypothesis of depressed mood: evolutionary, psychosocial, and neurobiological perspectives. Psychological Bulletin, 129, 887913. https://doi.org/10.1037/0033-2909.129.6.887.CrossRefGoogle ScholarPubMed
Amir, M. (1967). Victim precipitated forcible rape. Journal of Criminal Law, Criminology, and Police Science, 58, 493502. https://doi.org/10.2307/1141908.CrossRefGoogle Scholar
Amir, M. (1971). Patterns in forcible rape. Chicago, IL: University of Chicago Press.Google Scholar
Andersson, L. M., & Pearson, C. M. (1999). Tit for tat? The spiraling effect of incivility in the workplace. Academy of Management Review, 24, 453471.CrossRefGoogle Scholar
Aquino, K. (2000). Structural and individual determinants of workplace victimization: The effects of hierarchical status and conflict management style. Journal of Management, 26, 171193. https://doi.org/10.1177/014920630002600201.CrossRefGoogle Scholar
Aquino, K., & Bradfield, M. (2000). Perceived victimization in the workplace: The role of situational factors and victim characteristics. Organizational Science, 11, 525537. https://doi.org/10.1287/orsc.11.5.525.15205.CrossRefGoogle Scholar
Aquino, K., Grover, S. L., Bradfield, M., & Allen, D. G. (1999). The effects of negative affectivity, hierarchical status, and self-determination on workplace victimization. Academy of Management Journal, 42, 260272. http://www.jstor.org/stable/256918.Google Scholar
Aquino, K., & Thau, S. (2009). Workplace victimization: Aggression from the target’s perspective. Annual Review of Psychology, 60, 717741. https://doi.org/10.1146/annurev.psych.60.110707.163703. CrossRefGoogle ScholarPubMed
Arnold, K. A., & Walsh, M. M. (2015). Customer incivility and employee well-being: Testing the moderating effects of meaning, perspective taking and transformational leadership. Work & Stress, 29, 362378. https://doi.org/10.1080/02678373.2015.1075234.Google Scholar
Aronsson, G., & Gustafsson, K. (2005). Sickness presenteeism: Prevalence, attendance-pressure factors, and an outline of a model for research. Journal of Occupational and Environmental Medicine, 47, 958966. https://doi.org/10.1097/01.jom.0000177219.75677.17.CrossRefGoogle Scholar
Aronsson, G., Gustafsson, K., & Dallner, M. (2000). Sick but yet at work. An empirical study of sickness presenteeism. Journal of Epidemiology and Community Health, 54, 502509. https://doi.org/10.1136/jech.54.7.502.CrossRefGoogle Scholar
Ashford, S. J., Lee, C., & Bobko, P. (1989). Content, causes, and consequences of job insecurity: A theory-based measure and substantive test. Academy of Management Journal, 32, 803829. https://doi.org/10.2307/256569.Google Scholar
Bandura, A. (1986). Social foundations of thought and action: A social cognitive view. Englewood Cliffs, NJ: Prentice Hall.Google Scholar
Bandura, A. (1995). Self-efficacy in changing societies. New York, NY: Cambridge University Press.CrossRefGoogle Scholar
Bandura, A. (1997). Self-efficacy: The exercise of control. New York, NY: Freeman.Google Scholar
Bergkvist, L., & Rossiter, J. R. (2007). The predictive validity of multiple-item versus single-item measures of the same constructs. Journal of Marketing Research, 44, 175184. https://doi.org/10.1509/jmkr.44.2.175.CrossRefGoogle Scholar
Bergström, G., Bodin, L., Hagberg, J., Lindh, T., Aronsson, G., & Josephson, M. (2009). Does sickness presenteeism have an impact on future general health? International Archives of Occupational and Environmental Health, 82, 11791190. https://doi.org/10.1007/s00420-009-0433-6.CrossRefGoogle ScholarPubMed
Bowling, N. A., & Beehr, T. A. (2006). Workplace harassment from the victim’s perspective: A theoretical model and meta-analysis. Journal of Applied Psychology, 91, 9981012. https://doi.org/10.12691/ajap-2-4-3.CrossRefGoogle ScholarPubMed
Buhrmester, M., Kwang, T., & Gosling, S. D. (2011). Amazon’s mechanical turk: A new source of inexpensive, yet high-quality, data? Perspectives on Psychological Science, 6, 35.CrossRefGoogle ScholarPubMed
Burton, W. N., Conti, D. J., Chen, C. Y., Schultz, A. B., & Edington, D. W. (2002). The economic burden of lost productivity due to migraine headache: A specific worksite analysis. Journal of Occupational and Environmental Medicine, 44, 523529. https://doi.org/10.1097/00043764-200206000-00013.CrossRefGoogle ScholarPubMed
Cortina, L., Kabat-Farr, D., Leskinen, E. A., Huerta, M., & Magley, V. J. (2013). Selective incivility as modern discrimination in organizations: Evidence and impact. Journal of Management, 39, 15791605. https://doi.org/10.1177/0149206311418835.CrossRefGoogle Scholar
Cortina, L. M., Kabat-Farr, D., Magley, V. J., & Nelson, K. (2017). Researching rudeness: The past, present, and future of the science of incivility. Journal of Occupational Health Psychology, 22, 299313. https://doi.org/10.1037/ocp0000089.CrossRefGoogle Scholar
Cortina, L. M., & Magley, V. J. (2003). Raising voice, risking retaliation: Events following interpersonal mistreatment in the workplace. Journal of Occupational Health Psychology, 8, 247265. https://doi.org/10.1037/1076-8998.8.4.247.CrossRefGoogle ScholarPubMed
Cortina, L. M., & Magley, V. J. (2009). Patterns and profiles of response to incivility in the workplace. Journal of Occupational Health Psychology, 14, 272288. https://doi.org/10.1037/a0014934.CrossRefGoogle ScholarPubMed
Cortina, L. M., Magley, V. J., Williams, J. H., & Langhout, R. D. (2001). Workplace incivility in the workplace: Incidence and impact. Journal of Occupational Health Psychology, 6, 6480. https://doi.org/10.1037/1076-8998.6.1.64.CrossRefGoogle ScholarPubMed
Cortina, L. M., Rabelo, V. C., & Holland, K. J. (2018). Beyond blaming the victim: Toward a more progressive understanding of workplace mistreatment. Industrial and Organizational Psychology, 11, 81100. https://doi.org/10.1017/iop.2017.54.CrossRefGoogle Scholar
Curtis, L. A. (1974). Victim precipitation and violent crime. Social Problems, 21, 594605. https://doi.org/10.2307/799995.CrossRefGoogle Scholar
Davidson, O. B., Eden, D., Westman, M., Cohen-Charash, Y., Hammer, L. B., Kluger, A. N., Krausz, M., Maslach, C., O’Driscoll, M., Perrewé, P. L., Quick, J. C., Rosenblatt, Z., & Spector, P. E. (2010). Sabbatical leave: Who gains and how much? Journal of Applied Psychology, 95, 953964. https://doi.org/10.1037/a0020068.CrossRefGoogle ScholarPubMed
Demerouti, E., Le Blanc, P. M., Bakker, A. B., Schaufeli, W. B., & Hox, J. (2009). Present but sick: A three-wave study on job demands, presenteeism and burnout. Career Development International, 14, 5068. https://doi.org/10.1108/13620430910933574.CrossRefGoogle Scholar
Drory, A. (1985). Effects of rest and secondary task on simulated truck-driving task performance. Human Factors, 27, 201207.Google ScholarPubMed
Duffy, M. K., Ganster, D. C., & Pagon, M. (2002). Social undermining in the workplace. Academy of Management Journal, 45, 331351.Google Scholar
Evans, M. G. (1985). A Monte Carlo study of the effects of correlated method variance in moderated multiple regression analysis. Organizational Behavior and Human Decision Processes, 36, 305323. https://doi.org/10.1016/0749-5978(85)90002-0.CrossRefGoogle Scholar
Fritz, C., & Sonnentag, S. (2006). Recovery, well-being, and performance-related outcomes: The role of work load and vacation experiences. Journal of Applied Psychology, 91, 936945.CrossRefGoogle ScholarPubMed
Fuchs, C., & Diamantopoulos, A. (2009). Using single-item measures for construct measurement in management research. Conceptual issues and application guidelines. Die Betriebswirtschaft, 69, 195210.Google Scholar
Ghosh, R., Reio, T. G., & Bang, H. (2013). Reducing turnover intent: Supervisor and co-worker incivility and socialization-related learning. Human Resource Development International, 16, 169185. https://doi.org/10.1080/13678868.2012.756199.CrossRefGoogle Scholar
Giumetti, G. W., Hatfield, A. L., Scisco, J. L., Schroeder, A. N., Muth, E. R., & Kowalski, R. M. (2013). What a rude e-mail! Examining the differential effects of incivility versus support on mood, energy, engagement, and performance in an online context. Journal of Occupational Health Psychology, 18, 297309. https://doi.org/10.1037/a0032851.CrossRefGoogle Scholar
Giumetti, G. W., McKibben, E. S., Hatfield, A. L., Schroeder, A. N., & Kowalski, R. M. (2012). Cyber incivility @ work: The new age of interpersonal deviance. Cyberpsychology, Behavior, and Social Networking, 15, 148154. https://doi.org/10.1089/cyber.2011.0336.CrossRefGoogle Scholar
Goetzel, R. Z., Long, S. R., Ozminkowski, R. J., Hawkins, K., Wang, S., & Lynch, W. (2004). Health, absence, disability, and presenteeism: Cost estimates of certain physical and mental health conditions affecting U.S. employers. Journal of Occupational and Environmental Medicine, 46, 398412.CrossRefGoogle ScholarPubMed
Goodman, J. K., Cryder, C. E., & Cheema, A. (2013). Data collection in a flat world: The strengths and weaknesses of mechanical turk samples. Journal of Behavioral Decision Making, 26, 213224. https://doi.org/10.1002/bdm.1753.CrossRefGoogle Scholar
Gustafsson, K., & Marklund, S. (2011). Consequences of sickness presence and sickness absence on health and work ability: A Swedish prospective cohort study. International Journal of Occupational Medicine and Environmental Health, 24, 153165. https://doi.org/10.2478/s13382-011-0013-3.CrossRefGoogle ScholarPubMed
Halbesleben, J. R. B. (2010). The role of exhaustion and workarounds in predicting occupational injuries: A crosslagged panel study of health care professionals. Journal of Occupational Health Psychology, 15, 116. https://doi.org/10.1037/a0017634.CrossRefGoogle Scholar
Halbesleben, J. R. B., & Bowler, W. M. (2007). Emotional exhaustion and job performance: The mediating role of motivation. Journal of Applied Psychology, 92, 93106. https://doi.org/10.1037/0021-9010.92.1.93.CrossRefGoogle ScholarPubMed
Halbesleben, J. R. B., Neveu, J., Paustian-Underdahl, S. C., & Westman, M. (2014). Getting to the ‘COR’: Understanding the role of resources in Conservation of Resources Theory. Journal of Management, 40, 13341364. https://doi.org/10.1177/0149206314527130.CrossRefGoogle Scholar
Harman, H. H. (1960). Modern factor analysis. Chicago, IL: University of Chicago Press.Google Scholar
Häusser, J. A., Mojzisch, A., Niesel, M., & Schulz-Hardt, S. (2010). Ten years on: A review of recent research on the job demand-control (-support) model and psychological well-being. Work & Stress, 24, 135. https://doi.org/10.1080/02678371003683747.CrossRefGoogle Scholar
Hayes, A. F. (2017). Introduction to mediation, moderation, and conditional process analysis: A regression-based approach (2nd ed.). New York: The Guilford Press.Google Scholar
Hinkin, T. R. (1995). A review of scale development practices in the study of organizations. Journal of Management, 21, 967988. https://doi.org/10.1016/0149-2063(95)90050-0.CrossRefGoogle Scholar
Hinkin, T. R., & Schriesheim, C. A. (1989). Development and application of new scales to measure the French and Raven (1959) bases of social power. Journal of Applied Psychology, 74, 561567. https://doi.org/10.1037/0021-9010.74.4.561.CrossRefGoogle Scholar
Hobfoll, S. E. (1988). The ecology of stress. New York: Hemisphere.Google Scholar
Hobfoll, S. E. (1989). Conservation of resources: A new attempt at conceptualizing stress. American Psychologist, 44, 513524.CrossRefGoogle ScholarPubMed
Hobfoll, S. E. (1998). Stress, culture, and community: The psychology and philosophy of stress. New York: Plenum.Google Scholar
Hobfoll, S. E. (2001). The influence of culture, community, and the nested self in the stress process: Advancing Conservation of Resources Theory. Applied Psychology: An International Review, 50, 337370. https://doi.org/10.1111/1464-0597.00062.CrossRefGoogle Scholar
Hobfoll, S. E. (2002). Social and psychological resources and adaptation. Review of General Psychology, 6, 307324. https://doi.org/10.1037/1089-2680.6.4.307.CrossRefGoogle Scholar
Hoel, H., & Cooper, C. L. (2001). Origins of bullying: Theoretical frameworks for explaining workplace bullying. In N. Tehrani (Ed.), Building a culture of respect: Managing bullying at work (pp. 319). London: Taylor & Francis.CrossRefGoogle Scholar
Jensen, J. M., Patel, P. C., & Raver, J. L. (2014). Is it better to be average? High and low performance as predictors of employee victimization. Journal of Applied Psychology, 99, 296309. https://doi.org/10.1037/a0034822.CrossRefGoogle ScholarPubMed
Johns, G. (2010). Presenteeism in the workplace: A review and research agenda. Journal of Organizational Behavior, 31, 519542. https://doi.org/10.1002/job.630.CrossRefGoogle Scholar
Johns, G. (2011). Attendance dynamics at work: The antecedents and correlates of presenteeism, absenteeism, and productivity loss. Journal of Occupational Health Psychology, 16, 483500. https://doi.org/101037/a0025153.CrossRefGoogle ScholarPubMed
Johnson, P. R., & Indvik, J. (2001). Slings and arrows of rudeness: Incivility in the workplace. Journal of Management Development, 20, 705714. https://doi.org/10.1108/EUM0000000005829.CrossRefGoogle Scholar
Judge, T. A., & Bono, J. E. (2001). Relationship of core self-evaluations traits--self-esteem, generalized self-efficacy, locus of control, and emotional stability--with job satisfaction and job performance: A meta-analysis. Journal of Applied Psychology, 86, 8092.CrossRefGoogle Scholar
Judge, T. A., Jackson, C. L., Shaw, J. C., Scott, B. A., & Rich, B. L. (2007). Self-efficacy and work-related performance: The integral role of individual differences. Journal of Applied Psychology, 92, 107127. https://doi.org/10.1037/0021-9010.92.1.107.CrossRefGoogle ScholarPubMed
Kabat-Farr, D., Walsh, B. M., & McGonagle, A. K. (2017). Uncivil supervisors and perceived work ability: The joint moderating roles of job involvement and grit. Journal of Business Ethics, 36, 115. https://doi.org/10.1007/s10551-017-3604-5.Google Scholar
Kim, T. Y., & Shapiro, D. (2008). Revenge against supervisor mistreatment: Negative emotion, group membership, and crosscultural difference. International Journal of Conflict Management, 19, 339358.CrossRefGoogle Scholar
Kramer, R. M. (1998). Paranoid cognition in social systems: thinking and acting in the shadow of doubt. Personality and Social Psychology Review, 2, 251275.CrossRefGoogle Scholar
Leiter, M. P., Day, A., Oore, D. G., & Laschinger, H. K. S. (2012). Getting better and staying better: Assessing civility, incivility, distress, and job attitudes one year after a civility intervention. Journal of Occupational Health Psychology, 17, 425434. https://doi.org/10.1037/a0029540.CrossRefGoogle ScholarPubMed
Leiter, M. P., Laschinger, H. K., Day, A., & Oore, D. G. (2011). The impact of civility interventions on employee social behavior, distress and attitudes. Journal of Applied Psychology, 96, 12581274. https://doi.org/10.1037/a0024442.CrossRefGoogle ScholarPubMed
Leiter, M. P., Price, S. L., & Spence Laschinger, H. K. (2010). Generational differences in distress, attitudes and incivility among nurses. Journal of Nursing Management, 18, 970980. https://doi.org/10.1111/j.1365-2834.2010.01168.x.CrossRefGoogle ScholarPubMed
Lerner, D., Adler, D. A., Chang, H., Lapitsky, L., Hood, M. Y., Perissinotto, C., & Rogers, W. H. (2004). Unemployment, job retention, and productivity loss among employees with depression. Psychiatric Services, 55, 13711378. https://doi.org/10.1176/appi.ps.55.12.1371.CrossRefGoogle ScholarPubMed
Lerner, D., Amick, B. C., Rogers, W. H., Malspeis, S., Bungay, K., & Cynn, D. (2001). The work limitations questionnaire. Medical Care, 39, 7285. https://doi.org/10.1097/00005650-200101000-00009.CrossRefGoogle ScholarPubMed
Lim, S., Cortina, L. M., & Magley, V. J. (2008). Personal and workgroup incivility: Impact on work and health outcomes. Journal of Applied Psychology, 93, 95107. https://doi.org/10.1037/0021-9010.93.1.95.CrossRefGoogle ScholarPubMed
Lu, C., Du, D., & Xu, X. (2016). What differentiates employees’ job performance under stressful situations: The role of general self-efficacy. The Journal of Psychology, 150, 837848. https://doi.org/10.1080/00223980.2016.1203277.CrossRefGoogle ScholarPubMed
Lu, L., Lin, H. Y., & Cooper, C. L. (2013). Unhealthy and present: Motives and consequences of the act of presenteeism among Taiwanese employees. Journal of Occupational Health Psychology, 18, 406416. https://doi.org/10.1037/a0034331.Google ScholarPubMed
Lu, L., Peng, S., Lin, H. Y., & Cooper, C. L. (2014). Presenteeism and health over time among Chinese employees: The moderating role of self-efficacy. Work & Stress, 28, 165178. https://doi.org/10.1080/02678373.2014.909904.Google Scholar
Meier, L. L., & Gross, S. (2015). Episodes of incivility between subordinates and supervisors: Examining the role of self-control and time with an interaction-record diary study. Journal of Organizational Behavior, 36, 10961113. https://doi.org/10.1002/job.2013.CrossRefGoogle Scholar
Milam, A. C., Spitzmueller, C., & Penney, L. M. (2009). Investigating individual differences among targets of workplace incivility. Journal of Occupational Health Psychology, 14, 5869. https://doi.org/10.1037/a0012683.CrossRefGoogle ScholarPubMed
Miraglia, M., & Johns, G. (2016). Going to work ill: A meta-analysis of the correlates of presenteeism and a dual-path model. Journal of Occupational Health Psychology, 21, 261283. https://doi.org/10.1037/ocp0000015.CrossRefGoogle Scholar
Nagy, M. S. (2002). Using a single-item approach to measure facet job satisfaction. Journal of Occupational and Organizational Psychology, 75, 7786. https://doi.org/10.1348/096317902167658.CrossRefGoogle Scholar
Niven, K., & Ciborowska, N. (2015). Randstad professionals, the hidden dangers of attending work while unwell: A survey study of presenteeism among pharmacists. International Journal of Stress Management, 22, 207221. https://doi.org/10.1037/a0039131.CrossRefGoogle Scholar
Pearson, C. M., Andersson, L. M., & Porath, C. L. (2000). Assessing and attacking workplace incivility. Organizational Dynamics, 29, 123137. https://doi.org/10.1016/S0090-2616(00)00019-X.CrossRefGoogle Scholar
Pearson, C. M., & Porath, C. L. (2005). On the nature, consequences and remedies of workplace incivility: No time for ‘nice’? Think again. The Academy of Management Executive, 19, 718. https://doi.org/10.12691/ajnr-4-3-2.Google Scholar
Pearson, C., & Porath, C. (2009). The costs of bad behavior. How incivility is damaging your business and what to do about it. New York, NY: Penguin Books Ltd.Google Scholar
Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88, 879903. https://doi.org/10.1037/0021-9010.88.5.879.CrossRefGoogle ScholarPubMed
Podsakoff, P. M., MacKenzie, S. B., & Podsakoff, N. P. (2012). Sources of method bias in social science research and recommendations on how to control it. Annual Review of Psychology, 63, 539569. https://doi.org/10.1146/annurev-psych-120710-100452.CrossRefGoogle ScholarPubMed
Podsakoff, P. M, & Organ, D. W. (1986). Self-reports in organizational research. Problems and prospects. Journal of Management, 12, 6982. https://doi.org/10.1177/014920638601200408.CrossRefGoogle Scholar
Pohling, R., Buruck, G., Jungbauer, K., & Leiter, M. P. (2016). Work-related factors of presenteeism: The mediating role of mental and physical health. Journal of Occupational Health Psychology, 21, 220234. https://doi.org/10.1037/a0039670.Google ScholarPubMed
Porath, C., & Pearson, C. (2013). The price of incivility. Harvard Business Review, 91(1), 114121.Google Scholar
R Core Team. (2013). R: A language and environment for statistical computing. R Foundation for Statistical Computing. Vienna. Retrieved from http://www.R-project.org/.Google Scholar
Reio, T. J. (2011). Supervisor and coworker incivility: Testing the work frustration-aggression model. Advances in Developing Human Resources, 13, 5468.CrossRefGoogle Scholar
Reio, T. J., & Sanders-Reio, J. (2011). Thinking about workplace engagement: Does supervisor and coworker incivility really matter? Advances in Developing Human Resources, 13, 462478. https://doi.org/10.1177/1523422311430784.CrossRefGoogle Scholar
Sadri, G., & Robertson, I. T. (1993). Self-efficacy and work-related behavior: A review and meta-analysis. Applied Psychology, 42, 139152. https://doi.org/10.1111/j.1464-0597.1993.tb00728.x.CrossRefGoogle Scholar
Schilpzand, P., De Pater, I. E., & Erez, A. (2016). Workplace incivility: A review of the literature and agenda for future research. Journal of Organizational Behavior, 37, S57S88.CrossRefGoogle Scholar
Schultz, A. B., & Edington, D. W. (2007). Employee health and presenteeism: A systematic review. Journal of Occupational Rehabilitation, 17, 547579. https://doi.org/10.1007/s10926-007-9096-x.CrossRefGoogle ScholarPubMed
Sherer, M., Maddux, J. E., Mercandante, B., Prentice-Dunn, S., Jacobs, B., & Rogers, R. W. (1982). The self-efficacy scale: Construction and validation. Psychological Reports, 51, 663671. https://doi.org/10.2466/pr0.1982.51.2.663.CrossRefGoogle Scholar
Siegel, L. J. (2008). Criminology (10th ed.). Belmont, CA: Wadsworth.Google Scholar
Skinner, E. A. (1996). A guide to constructs of control. Journal of Personality and Social Psychology, 71, 549570.CrossRefGoogle ScholarPubMed
Sliter, M., Sliter, K., & Jex, S. (2012). The employee as a punching bag: The effect of multiple sources of incivility on employee withdrawal behavior and sales performance. Journal of Organizational Behavior, 33, 121139. https://doi.org/10.1002/job.767.CrossRefGoogle Scholar
Spector, P. E. (1986). Perceived control by employees: A meta-analysis of studies concerning autonomy and participation at work. Human Relations, 39, 10051016. https://doi.org/10.1177/001872678603901104.CrossRefGoogle Scholar
Stajkovic, A. D., & Luthans, F. (1998). Self-efficacy and work-related performance: A meta-analysis. Psychological Bulletin, 124, 240261.CrossRefGoogle Scholar
Tepper, B. J. (2000). Consequences of abusive supervision. Academy of Management Journal, 43, 178190.Google Scholar
Tepper, B. J., Duffy, M. K., Henle, C. A., & Lambert, L. S. (2006). Procedural injustice, victim precipitation, and abusive supervision. Personnel Psychology, 59, 101123.CrossRefGoogle Scholar
Totterdell, P., Hershcovis, S. M., Niven, K., Reich, T. C., & Stride, C. (2012). Can employees be emotionally drained by witnessing unpleasant interactions between coworkers? A diary study of induced emotion regulation. Work & Stress: An International Journal of Work, Health & Organisations, 26, 112129. https://doi.org/10.1080/02678373.2012.681153.CrossRefGoogle Scholar
Tucker, P. (2003). The impact of rest breaks upon accident risk, fatigue and performance: A review. Work & Stress, 17, 123137. https://doi.org/10.1080/0267837031000155949.CrossRefGoogle Scholar
Wall, T. D., Jackson, P. R., Mullarkey, S., & Parker, S. K. (1996). The demand-control model of job-strain: A more specific test. Journal of Occupational & Organizational Psychology, 69, 153167. https://doi.org/10.1111/j.2044-8325.1996.tb00607.x.CrossRefGoogle Scholar
Wanous, J. P., & Reichers, A. E. (1996). Estimating the reliability of a single-item measure. Psychological Reports, 78, 631634.CrossRefGoogle Scholar
Wanous, J. P., Reichers, A. E., & Hudy, M. J. (1997). Overall job satisfaction: How good are single-item measures? Journal of Applied Psychology, 82, 247252.CrossRefGoogle ScholarPubMed
Wayne, J. H., Grzywacz, J. G., Carlson, D. S., & Kacmar, K. M. (2007). Work–family facilitation: A theoretical explanation and model of primary antecedents and consequences. Human Resource Management Review, 7, 6376. https://doi.org/10.1016/j.hrmr.2007.01.002.CrossRefGoogle Scholar
Wright, T. A., & Cropanzano, R. (1998). Emotional exhaustion as a predictor of performance and voluntary turnover. Journal of Applied Psychology, 83, 486493. https://doi.org/10.1037/0021-9010.83.3.486.CrossRefGoogle ScholarPubMed
Yamashita, M., & Arakida, M. (2006). Concept analysis of presenteeism and its possible applications. Japanese Occupational Health (Sangyo Eiseigaku Zasshi), 48, 201213.CrossRefGoogle ScholarPubMed