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Co-worker ostracism and promotive voice: a self-consistency motivation analysis

Published online by Cambridge University Press:  12 October 2020

Sadia Jahanzeb Open the ORCID record for Sadia Jahanzeb [Opens in a new window]  and
William Newell
Sadia Jahanzeb*
Affiliation:
Goodman School of Business, Brock University, St Catharines, Ontario
William Newell
Affiliation:
Business (Faculty of Arts and Social Sciences), Memorial University of Newfoundland (Grenfell campus), Corner Brook, Newfoundland
*
*Corresponding author. E-mail: [email protected]
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Abstract

This study utilizes self-consistency motivational theory to investigate the association between employees' experience of co-worker ostracism and their promotive voice, while also examining the mediating role of organization-based self-esteem (OBSE) and the moderating effect of emotional stability. We collected three-wave data from personnel in North American organizations and found that social exclusion by co-workers hinders employees' expression of constructive views about work-related matters as it dampens their OBSE. We observed that this mediating role of OBSE is mitigated to the extent to which employees have emotional stability, a dispositional feature that helps them control emotions, discipline impulses, and handle challenges. Overall, our study identifies a key mechanism, employees' belief about their self-esteem and proficiency as an organizational member, through which co-worker exclusion hampers promotive voice, and it reveals how their emotional stability might contain this process.

Keywords

Co-worker exclusionemotional stabilityorganization-based self-esteempromotive voiceself-consistency motivational theory
Type
Research Article
Information
Journal of Management & Organization , Volume 28 , Issue 2 , March 2022 , pp. 244 - 260
Copyright
Copyright © Cambridge University Press and Australian and New Zealand Academy of Management 2020

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