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Use of real patients in teaching ENT diseases to undergraduate students and its effects on patient satisfaction: cross-sectional survey

Published online by Cambridge University Press:  05 June 2015

E Löfgren ,
S Alikoski ,
S Hannula ,
M Sorri  and
O-P Alho
E Löfgren
Affiliation:
Department of Otorhinolaryngology and Medical Research Center Oulu, Oulu University Hospital and University of Oulu, Finland
S Alikoski
Affiliation:
Department of Otorhinolaryngology and Medical Research Center Oulu, Oulu University Hospital and University of Oulu, Finland
S Hannula
Affiliation:
Department of Otorhinolaryngology and Medical Research Center Oulu, Oulu University Hospital and University of Oulu, Finland
M Sorri
Affiliation:
Department of Otorhinolaryngology and Medical Research Center Oulu, Oulu University Hospital and University of Oulu, Finland
O-P Alho*
Affiliation:
Department of Otorhinolaryngology and Medical Research Center Oulu, Oulu University Hospital and University of Oulu, Finland
*
Address for correspondence: Dr Olli-Pekka Alho, Department of Otorhinolaryngology, Institute of Clinical Medicine, University of Oulu, PO Box 5000, FI-90014 University of Oulu, Finland Fax: +358 8 315 3459 E-mail: [email protected]
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Abstract

Objectives:

To describe a method of using real patients in teaching ENT to undergraduates and to examine whether being a case patient affected patient satisfaction.

Methods:

In a cross-sectional study, 68 teaching-involved patients (case patients) with a suspected common ENT illness and 68 matched (in terms of age, sex and region of complaint) control patients evaluated the health service and their encounter with the physician. The students saw the case patients first independently and then saw the patient with the teacher physician. The controls were treated in a normal way.

Results:

Fifty-eight case patients (84 per cent) and 65 control patients (95 per cent) answered the questionnaire. The median duration of the visit was significantly longer for the case patients than the controls (115 vs 60 minutes). Almost all patients in both groups graded the overall quality of the health service, and the variables describing various aspects of the setting and the encounter with the physician, as either good or excellent.

Conclusion:

Patients who took part in the undergraduate teaching of ENT diseases were equally content with their primary visit as the control patients, even though their visit took a markedly longer time.

Keywords

Otorhinolaryngologic DiseasesOutcome Assessment (Health Care)Patient SatisfactionPhysical ExaminationMedical Education, Undergraduate
Type
Main Articles
Information
The Journal of Laryngology & Otology , Volume 129 , Issue 7 , July 2015 , pp. 666 - 669
Copyright
Copyright © JLO (1984) Limited 2015 

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References

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