Hostname: page-component-586b7cd67f-gb8f7 Total loading time: 0 Render date: 2024-11-25T01:34:19.338Z Has data issue: false hasContentIssue false
  • English
  • Français

Services and systemic innovation: a cross-sectoral analysis

Published online by Cambridge University Press:  01 April 2007

DAVIDE CONSOLI
DAVIDE CONSOLI*
Affiliation:
Centre for Research on Innovation and Competition (CRIC)University of Manchester (UK) and School of Innovation Studies, University of Turin (Italy)
*
*Centre for Research on Innovation and Competition (CRIC), Institute of Innovation Research (I.o.I.R.) and Manchester Business School, University of Manchester (UK) and Department of Economics, School of Innovation Studies, University of Turin (Italy). Harold Hankins Building (9.15), Booth Street West. M13 9QH, Manchester (UK). E-mail: [email protected].
Get access Rights & Permissions [Opens in a new window]

Abstract:

This essay presents a cross-sectoral analysis of innovation in some types of services, namely air traffic control, retail banking, and health care. The provision of such services is organized in network structures whose development relies on competences and activities that cut across traditional sectoral and industrial boundaries. The conceptual background provided by the recent synthesis approach explains these features by elaborating a new concept of system of innovation. In so doing, this approach paves the way for new understanding of innovation in services as the endogenous outcome of knowledge growth within and across technologies, organizations, and institutions.

Type
Research Article
Information
Journal of Institutional Economics , Volume 3 , Issue 1 , April 2007 , pp. 71 - 89
Copyright
Copyright © The JOIE Foundation 2006

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

Abernathy, W. and Utterback, J. 1978, ‘Patterns of Industrial Innovation’, Technology Review, 80: 40–47.Google Scholar
Andersen, B., Metcalfe, J. S., and Tether, B. S. 2000, ‘Innovation Systems as Instituted Economic Processes’, in Metcalfe, J. S. and Miles, I. (eds), Innovation Systems in the Service Economy, Kluwer Academic Publishers.Google Scholar
Antonelli, C. 1998, ‘Localized Technological Change, New Information Technology and the Knowledge-Based Economy: The European Evidence’, Journal of Evolutionary Economics, 8: 177–198.CrossRefGoogle Scholar
Antonelli, C. 2001, The Microeconomics of Technological Systems, Oxford: Oxford University Press.CrossRefGoogle Scholar
Antonelli, C. 2005, ‘Models of Knowledge and Systems of Governance’, Journal of Institutional Economics, 1 (1): 51–73.CrossRefGoogle Scholar
Barras, R. 1986, ‘Towards a Theory of Innovation in Services’, Research Policy, 15: 161–173.CrossRefGoogle Scholar
Barras, R. 1990 ‘Interactive Innovation in Financial and Business Services: The Vanguard of the Service Revolution’, Research Policy, 19: 215–237.CrossRefGoogle Scholar
Chiesa, V. and Manzini, R. 1998, ‘Towards a Framework for Dynamic Technology Strategy’, Technology Analysis and Strategic Management, 10: 111–129.Google Scholar
Child, J. and Loveridge, R. 1990, Information Technology in European Services: Towards a Micro–Electronic Europe, Blackwell.Google Scholar
Clark, C. 1940, The Conditions of Economic Progress, London: Macmillan.Google Scholar
Consoli, D. 2005a, ‘The Dynamics of Technological Change in UK Retail Banking Services: An Evolutionary Perspective’, Research Policy, 34: 461–480.Google Scholar
Consoli, D. 2005b, ‘Technological Cooperation and Product Substitution in UK Retail Banking: The Case of Customer Services’, Information Economics and Policy, 17: 199–216.CrossRefGoogle Scholar
Consoli, D. 2005c, ‘Cash and the Counter: Capabilities and Preferences in the Demand for Banking Technologies’, Mimeo, University of Manchester.Google Scholar
Consoli, D. 2005d, ‘Changing Boundaries and Structure of a Technological System: Lessons from UK Retail Banking’, Paper presented at the Annual DRUID Summer Conference.Google Scholar
Consoli, D., McMeekin, A., Ramlogan, R., Mina, A., Tampubolon, G., and Metcalfe, J. S. 2005, ‘Progress in Medicine: Structure and Evolution of Know-how for the Treatment of Glaucoma’, CRIC Discussion Paper Series No. 72, University of Manchester.Google Scholar
Corrocher, N. 2006, ‘Internet Adoption in Italian Banks: An Empirical Investigation’, Research Policy (forthcoming).Google Scholar
Coombs, R. and Miles, I. 2000, ‘Innovation, Measurement and Services: The New Problematique’, in Metcalfe, J. S. and Miles, I. (eds), Innovation Systems in the Service Economy, Kluwer Academic Publishers.Google Scholar
den Hertog, P. 2000, ‘Knowledge Intensive Business Services as Co-producers of Innovation’, International Journal of Innovation Management, 4: 491–528.CrossRefGoogle Scholar
Drejer, I. 2004, ‘Identifying Innovation in Surveys of Services: A Schumpeterian Perspective’, Research Policy, 33: 551–562.Google Scholar
European Commission 2004, ‘Innovation Europe – Results from the Third Community Innovation Survey (CIS3) for the EU, Iceland and Norway’, Available online at: http://www.cordis.lu/innovation-smes/src/cis.htmGoogle Scholar
Fincham, R., Fleck, J., Procter, R., Scarbrough, H., Tierney, M., and Williams, R. 1994, Expertise and Innovation: Information Technology Strategies in the Financial Services Sector, Oxford: Clarendon Press.Google Scholar
Fisher, A. G. B. 1935, The Clash of Progress and Society, London: Macmillan.Google Scholar
Gadrey, J. and Gallouj, F. 1998, ‘The Provider–Customer Interface in Business and Professional Services’, The Service Industries Journal, 18: 1–15.CrossRefGoogle Scholar
Gallouj, F. 2002, Innovation in the Service Economy – The New Wealth of Nations, Cheltenham, UK, and Northampton, USA: Edward Elgar.CrossRefGoogle Scholar
Gallouj, F. and Weinstein, O. 1997, ‘Innovation in Services’, Research Policy, 26: 537–556.CrossRefGoogle Scholar
Hodgson, G. 1998, ‘The Approach of Institutional Economics’, Journal of Economic Literature, 36: 166–192.Google Scholar
Howells, J. 2000, ‘Services and Systems of Innovation’, in Andersen, B., Howells, J., Hull, R., Miles, I., and Roberts, J. (eds), Knowledge and Innovation in the New Service Economy, Cheltenham, UK, and Northampton, USA: Edward Elgar.Google Scholar
Howells, J. 2004, ‘Innovation, Consumption and Services: Encapsulation and the Combinatorial Role of Services’, Service Industries Journal, 24: 19–36.Google Scholar
Howells, J. and Hine, J. 1993, Innovative Banking – Competition and the Management of a New Networks Technology, London: Routledge.Google Scholar
Klein, B. H. 1977, Dynamic Economics, Cambridge, MA: Harvard University Press.CrossRefGoogle Scholar
Langlois, R. N. 1986, ‘The New Institutional Economics: An Introductory Essay’, in Langlois, R. N. (ed.), Economics as a Process: Essays in the New Institutional Economics, Cambridge: Cambridge University Press.Google Scholar
Langlois, R. N. 1988, ‘Economic Change and the Boundaries of the Firm’, Journal of Institutional and Theoretical Economics, 144: 635–657.Google Scholar
Langlois, R. N. 2001, ‘Knowledge, Consumption and Endogenous Growth’, Journal of Evolutionary Economics, 11: 77–93.CrossRefGoogle Scholar
Langlois, R. N. and Cosgel, M. M. 1998, ‘The Organization of Consumption’, in Bianchi, M. (ed.), The Active Consumer, London: Routledge.Google Scholar
Langlois, R. N. and Savage, D. A. 2001, ‘Standards, Modularity, and Innovation: The Case of Medical Practice’, in Garud, R. and Karnøe, P. (eds), Path Dependence and Path Creation, Hillsdale, NJ: Lawrence Erlbaum.Google Scholar
Loasby, B. J. 1991, Equilibrium and Evolution: An Exploration of Connecting Principles in Economics, Manchester: Manchester University Press.Google Scholar
Loasby, B. J. 1998, ‘The Organization of Capabilities’, Journal of Economic Behaviour and Organization, 35: 139–160.Google Scholar
Loasby, B. J. 2001, ‘Cognition, Imagination and Institutions in Demand Creation’, Journal of Evolutionary Economics, 11: 7–21.CrossRefGoogle Scholar
Menger, C. 1892, ‘The Origin of Money’, Economic Journal, 2: 239–255.CrossRefGoogle Scholar
Metcalfe, J. S. 2001a, ‘Consumption, Preferences, and the Evolutionary Agenda’, Journal of Evolutionary Economics, 11: 37–58.Google Scholar
Metcalfe, J. S. 2001b, ‘Institutions and Progress’, Industrial and Corporate Change, 10: 561–586.Google Scholar
Metcalfe, J. S. 2002, ‘Knowledge of Growth and the Growth of Knowledge’, Journal of Evolutionary Economics, 12: 3–15.Google Scholar
Metcalfe, J. S. and Miles, I. 2000, ‘Introduction, Overview and Reprise’, in Metcalfe, J. S. and Miles, I. (eds), Innovation Systems in the Service Economy, Kluwer Academic Publishers.CrossRefGoogle Scholar
Tether, B. S. and Metcalfe, J. S. 2003, ‘Horndal at Heathrow? Capacity Creation through Co-operation and System Evolution’, Industrial and Corporate Change, 12: 437–476.Google Scholar
Metcalfe, J. S. and Tether, B. S. 2004, ‘Systems of Innovation in Services’, in Malerba, F. (ed.), Sectoral Systems of Innovation, Cambridge: Cambridge University Press.Google Scholar
Metcalfe, J. S. and Ramlogan, R. 2005, ‘Limits to the Economy of Knowledge and Knowledge of the Economy’, Futures, 37: 655–674.CrossRefGoogle Scholar
Metcalfe, J. S., James, A., and Mina, A. 2005, ‘Emergent Innovation Systems and the Delivery of Clinical Services: The Case of the Intra-Ocular Lenses’, Research Policy, 34: 1283–1304.Google Scholar
Miles, I. 1996, Innovation in Services: Services in Innovation, Manchester: Manchester Statistical Society.Google Scholar
Miles, I. 2000, ‘Services Innovation: Coming of Age in the Knowledge-Based Economy’, International Journal of Innovation Management, 4: 371–389.CrossRefGoogle Scholar
Miles, I. 2005, ‘Innovation in Services’, in Fagerberg, J., Mowery, D., and Nelson, R. R. (eds), The Oxford Handbook of Innovation, Oxford: Oxford University Press.Google Scholar
Mina, A., Tampubolon, G., Ramlogan, R., Venetucci, L., McMeekin, A., and Metcalfe, J. S. 2004, ‘Problem Sequences and Innovation Systems: Emergence, Growth and Transformation of a Medical Sector’, CRIC Discussion Paper Series No. 68, University of Manchester.Google Scholar
Mina, A., Ramlogan, R., Tampubolon, G., and Metcalfe, J. S. 2005, ‘Mapping Evolutionary Trajectories: Applications to the Growth and Transformation of Medical Knowledge’, Research Policy (forthcoming).Google Scholar
Moini, M. 2001, ‘Toward a General Theory of Credit and Money’, The Review of Austrian Economics, 14: 267–317.CrossRefGoogle Scholar
Nelson, R. R. 1995, ‘Recent Evolutionary Theorizing About Economic Change’, Journal of Economic Literature, 33: 48–90.Google Scholar
Nelson, R. R. 2003, ‘On the Uneven Evolution of Human Know-How’, Research Policy, 32: 909–922.CrossRefGoogle Scholar
OECD/Eurostat 1997, Oslo Manual, Proposed Guidelines for Collecting and Interpreting Technological Innovation Data, Paris: Organisation for Economic Co–Operation and Development/Statistical Office of the European Communities.Google Scholar
OECD 2000, The Service Economy, STI Business and Industry Policy Forum Series, Paris: Organisation for Economic Co–Operation and Development.Google Scholar
Pavitt, K. 1984, ‘Sectional Patterns of Technology Channel Towards a Taxonomy and a Theory’, Research Policy, 13: 343–373.CrossRefGoogle Scholar
Petit, P. 1986, Slow Growth and the Service Economy, London: Pinter.Google Scholar
Ramlogan, R., Mina, A., and Tampubolon, G. 2005, ‘Networks of Knowledge: The Distributed Nature of Medical Innovation’, CRIC Working Paper Series n. 15, University of Manchester.Google Scholar
Richardson, G. 1972, ‘The Organization of Industry’, Economic Journal, 82: 883–897.CrossRefGoogle Scholar
Saviotti, P. P. and Metcalfe, J. S. 1984, ‘A Theoretical Approach to the Construction of Technological Output Indicators’, Research Policy, 13: 141–151.Google Scholar
Schettkat, R. and Yocarini, L. 2003, ‘The Shift to Services: A Review of the Literature’, IZA Discussion Paper No. 964.CrossRefGoogle Scholar
Soete, L. and Miozzo, M. 1989, ‘Trade and Development in Services: A Technological Perspective’, Merit, Maastricht, Working paper No. 89–031.Google Scholar
Soete, L. and Miozzo, M. 2001, ‘Internationalization of Services: A Technological Perspective’, Technological Forecasting and Social Change, 67: 159–185.Google Scholar
Steedman, I. 2001, Consumption Takes Time: Implications for Economic Theory, London: Routledge.CrossRefGoogle Scholar
Sundbo, J. 1998, The Organization of Innovation in Services, Roskilde University Press.Google Scholar
Sundbo, J. and Gallouj, F. 2000, ‘Innovation as a Loosely Coupled System in Services’, in Metcalfe, J. S. and Miles, I. (eds), Innovation Systems in the Service Economy, Kluwer Academic Publishers.Google Scholar
Teece, D. 1986, ‘Profiting from Innovation’, Research Policy, 15: 285–305.CrossRefGoogle Scholar
Tether, B. S. 2003, ‘The Sources and Aims of Innovation in Services: Variety between and within Sectors’, Economics of Innovation and New Technology, 12: 481–505.CrossRefGoogle Scholar
Tether, B. S. 2005, ‘Do Services Innovate (Differently)? Insights from the European Innobarometer Survey’, Industry and Innovation, 12: 153–184.CrossRefGoogle Scholar
Tether, B. S., Hipp, C., and Miles, I. 2001, ‘Standardization and Particularization in Services: Evidence from Germany’, Research Policy, 30: 1115–1138.CrossRefGoogle Scholar
Uchupalanan, K. 2000, ‘Competition and IT-based Innovation in Banking Services’, International Journal of Technology Management, 4: 455–490.Google Scholar
von Hayek, F. 1945, ‘The Use of Knowledge in Society’, American Economic Review, 35: 519–530.Google Scholar
von Hippel, E. 2005, Democratizing Innovation, Cambridge, MA and London: MIT Press.Google Scholar