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II. General practitioner and patient satisfaction with psychiatric outpatient provision in the Eastern Health Board Region

Published online by Cambridge University Press:  13 June 2014

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Abstract

Objectives: The aim of this study was to undertake a satisfaction survey of users of psychiatric OPD clinics.

Method: Attenders were surveyed at two clinics A&B, situated in different socio-economic areas by using a self administered questionnaire. General practitioners who refer patients to these clinics were also surveyed.

Results: Patient satisfaction with psychiatric OPD clinics is high, (90%). Satisfaction is significantly affected by waiting times and receiving sufficient information on treatment. The local pharmacist would seem to be preferable to the majority of patients to dispense their medication. Patients attending Clinic A were critical of facilities in Clinic A Health Centre. The majority of general practitioners considered that their patients' needs were being met by OPD but would welcome more frequent communication. They were also in favour of shared care.

Conclusions: The establishment of Advisory/Advocacy Groups or user forum would provide a monitor for quality of service for psychiatric OPD clinics.

Keywords

Psychiatric outpatient clinicsGeneral practitionerPatient satisfaction
Type
Original Papers
Information
Irish Journal of Psychological Medicine , Volume 17 , Issue 1 , March 2000 , pp. 14 - 16
Copyright
Copyright © Cambridge University Press 2000

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