The Review continues to report on questions raised by the tragedy of Novye Atagi, Chechnya, where six Red Cross staff were killed while working at a Red Cross hospital. The March–April 1997 issue described what actually happened and outlined the initial conclusions drawn by the ICRC and their implications for the conduct of its operations. In the present issue, the President of the Norwegian Red Cross, Astrid Nøklebye Heiberg, focuses on how a National Society which lost two of its members in the tragedy handled the situation, and what lessons have been learned for the future. In the second contribution, Dr Barthold Bierens de Haan gives a detailed account of the way the ICRC helps its delegates in the field to handle stressful situations, which can arise in any circumstances.