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Addressing telehealth's foremost barrier: Provider as initial gatekeeper

Published online by Cambridge University Press:  25 October 2005

Pamela S. Whitten  and
Michael S. Mackert
Pamela S. Whitten
Affiliation:
Purdue University
Michael S. Mackert
Affiliation:
Michigan State University
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Abstract

Objectives: During the past decade, telehealth has enjoyed a plethora of public funding and publication outlets around the world. Yet, rhetoric appears to be outpacing the actual diffusion and utilization of telehealth technologies for patient care. Several barriers, such as reimbursement and legal/regulatory issues, are commonly cited as impeding the successful deployment of this innovation. However, two separate studies carried out in Michigan that controlled for these barriers point out a more significant initial gatekeeper to the deployment of telehealth, namely providers.

Methods: Multiple data collection strategies were used in both the telehospice and telepsychiatry projects, including utilization logs, surveys, telehospice nursing notes, cost frame data collection, patient interviews, caregiver interviews and focus groups, and videotaped visits.

Results: This study summarizes data from the two studies to support the hypothesis that the provider is the most important initial gatekeeper for telemedicine.

Conclusions: The implications from this conclusion have important consequences for health system deployment strategies. Specifically, telemedicine project managers must keep providers' needs (ease of use and incentives) in mind when designing a telemedicine system.

Keywords

TelemedicineDelivery of health careProfessional–patient relationsHealth services research
Type
RESEARCH REPORTS
Information
International Journal of Technology Assessment in Health Care , Volume 21 , Issue 4 , October 2005 , pp. 517 - 521
Copyright
© 2005 Cambridge University Press

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