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The Impact of Claims Management, Treatment, and Rehabilitation on Recovery and Return to Independence

Published online by Cambridge University Press:  22 November 2012

Liz Cairns ,
Maree Dyson ,
Sally Canobi  and
Nic Vipond
Liz Cairns
Affiliation:
National Serious Injury Service, Accident Compensation Corporation, New Zealand
Maree Dyson*
Affiliation:
Dyson Consulting Group, Melbourne, Australia
Sally Canobi
Affiliation:
Dyson Consulting Group, Melbourne, Australia
Nic Vipond
Affiliation:
National Serious Injury Service, Accident Compensation Corporation, New Zealand
*
Address for correspondence: Maree Dyson, Dyson Consulting Group, Suite c/- 450 Chapel Street, South Yarra, Victoria, Australia. E-mail: [email protected]
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Abstract

The use of contemporaneous evaluation in personal injury insurance enables schemes to maintain and enhance their viability through access to quality information on cost, liabilities and outcomes. Best practice in research programs in the sector requires data on client outcomes and financial performance to be collected. This article presents a case study of the research and evaluation program for the National Serious Injury Service of New Zealand's Accident Compensation Corporation.

Keywords

serious injuryevaluationlifetime insuranceclaims managementrecoveryoutcomes
Type
Articles
Information
International Journal of Disability Management , Volume 7 , December 2012 , pp. 35 - 39
Copyright
Copyright © The Authors 2012

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