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Addressing Psychological Injury and Its Consequences in the Workplace: The Intensive Case Management Trial

Published online by Cambridge University Press:  23 February 2012

Heidi Muenchberger ,
Elizabeth Kendall ,
Debra Domalewski ,
Colin Anderson  and
Patricia Murphy
Heidi Muenchberger*
Affiliation:
Research Centre for Practice Innovation, Centre for National Research on Disability and Rehabilitation Medicine, Griffith University, Australia. [email protected]
Elizabeth Kendall
Affiliation:
Research Centre for Practice Innovation, Centre for National Research on Disability and Rehabilitation Medicine, Griffith University, Australia.
Debra Domalewski
Affiliation:
Research Centre for Practice Innovation, Centre for National Research on Disability and Rehabilitation Medicine, Griffith University, Australia.
Colin Anderson
Affiliation:
Department of Industrial Relations, Queensland Government, Australia.
Patricia Murphy
Affiliation:
Research Centre for Practice Innovation, Centre for National Research on Disability and Rehabilitation Medicine, Griffith University, Australia.
*
*Address for correspondence: Heidi Muenchberger, Research Centre for Practice Innovation, Griffith University, University Drive, Meadowbrook QLD 4131,Australia.
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Abstract

This study documents the findings of a qualitative investigation of the structure, process, and outcomes of an Intensive Case Management (ICM) program that was implemented in several government departments to improve the management of psychological injury and to reduce costs. The study demonstrated that the ICM model was effective in meeting its intended outcomes. Specifically, the model facilitated the delivery of timely and coordinated services to the workplace, and consequently, reduced the incidence of claim lodgment, assisted with accommodated return to work and minimised time away from work. Issues for future consideration included how the model could be integrated more firmly into the organisational culture and how to incorporate systematic follow-up and the capacity to address longer-term issues for injured workers.

Type
Articles
Information
International Journal of Disability Management , Volume 1 , Issue 1 , 01 May 2006 , pp. 114 - 124
Copyright
Copyright © Cambridge University Press 2006

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