Hostname: page-component-78c5997874-mlc7c Total loading time: 0 Render date: 2024-11-19T01:43:22.705Z Has data issue: false hasContentIssue false

Work: What is it good for? Almost everything!

Published online by Cambridge University Press:  14 January 2020

Ronald H. Humphrey*
Affiliation:
Lancaster University
Chao Miao
Affiliation:
Salisbury University
Shanshan Qian
Affiliation:
Towson University
*
*Corresponding author. Email: [email protected]

Abstract

Image of the first page of this content. For PDF version, please use the ‘Save PDF’ preceeding this image.'
Type
Commentaries
Copyright
© Society for Industrial and Organizational Psychology 2020

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

Ashforth, B. E., & Humphrey, R. H. (1993). Emotional labor in service roles: The influence of identity. Academy of Management Review, 18, 88115.CrossRefGoogle Scholar
Ashforth, B. E., & Humphrey, R. H. (1995). Emotion in the workplace: A reappraisal. Human Relations, 48, 97125.CrossRefGoogle Scholar
Hochschild, A. R. (1979). Emotion work, feeling rules, and social structure. American Journal of Sociology, 85, 551575.CrossRefGoogle Scholar
Hülsheger, U. R., & Schewe, A. F. (2011). On the costs and benefits of emotional labor: A meta-analysis of three decades of research. Journal of Occupational Health Psychology, 16, 361389.CrossRefGoogle Scholar
Humphrey, R. H. (2008). The right way to lead with emotional labor. In Humphrey, R. H. (Ed.), Affect and emotion: New directions in management theory and research (pp. 117). Charlotte, NC: Information Age Publishing.Google Scholar
Humphrey, R. H., Ashforth, B. E., & Diefendorff, J. (2015). The bright side of emotional labor. Journal of Organizational Behavior, 36, 749769.CrossRefGoogle Scholar
Miao, C., Humphrey, R. H., & Qian, S. (2017). A meta-analysis of emotional intelligence and work attitudes. Journal of Occupational and Organizational Psychology, 90, 177202.CrossRefGoogle Scholar
Miao, C., Humphrey, R. H., & Qian, S. (2018). A cross-cultural meta-analysis of how leader emotional intelligence influences subordinate task performance and organizational citizenship behavior. Journal of World Business, 53, 463474.CrossRefGoogle Scholar
Miao, C., Humphrey, R. H., Qian, S., & Pollack, J. M. (2019). The relationship between emotional intelligence and the dark triad personality traits: A meta-analytic review. Journal of Research in Personality, 78, 189197.CrossRefGoogle Scholar
Mumby, D. K. (2019). Work: What is it good for? (Absolutely nothing)—a critical theorist’s perspective. Industrial and Organizational Psychology: Perspectives on Science and Practice, 12(4), 429443.Google Scholar
Mumby, D. K., & Putnam, L. L. (1992). The politics of emotion: A feminist reading of bounded rationality. Academy of Management Review, 17, 465486.CrossRefGoogle Scholar