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Who needs to be “burned-out”? Time for a new approach to job-related distress

Published online by Cambridge University Press:  04 October 2021

Renzo Bianchi Open the ORCID record for Renzo Bianchi [Opens in a new window]  and
Irvin Sam Schonfeld Open the ORCID record for Irvin Sam Schonfeld [Opens in a new window]
Renzo Bianchi*
Affiliation:
Institute of Work and Organizational Psychology, University of Neuchâtel, Neuchâtel, Switzerland
Irvin Sam Schonfeld
Affiliation:
Department of Psychology, The City College of the City University of New York, New York, New York, USA
*
*Author for correspondence: Renzo Bianchi, E-mail: [email protected]

Abstract

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European Psychiatry , Volume 64 , Issue 1 , 2021 , e65
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This is an Open Access article, distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives licence (https://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is unaltered and is properly cited. The written permission of Cambridge University Press must be obtained for commercial re-use or in order to create a derivative work
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© The Author(s), 2021. Published by Cambridge University Press on behalf of the European Psychiatric Association

Burnout is a popular indicator of job-related distress, notably in research on the ill-being of medical professionals [Reference Rotenstein, Torre, Ramos, Rosales, Guille and Sen1,Reference Schwenk and Gold2]. The burnout construct is, however, plagued by definitional and measurement problems [Reference Rotenstein, Torre, Ramos, Rosales, Guille and Sen1–Reference Bianchi, Verkuilen, Schonfeld, Hakanen, Jansson-Fröjmark and Manzano-García3]. Often unnoticed, these problems undermine findings and conclusions emanating from burnout research [Reference Schwenk and Gold2,Reference Bianchi, Verkuilen, Schonfeld, Hakanen, Jansson-Fröjmark and Manzano-García3]. This state of affairs is of concern. The definitional and measurement problems affecting the burnout construct hamper knowledge growth and waste resources [Reference Rotenstein, Torre, Ramos, Rosales, Guille and Sen1,Reference Schwenk and Gold2]. These problems eventually impede our ability to make informed decisions and take effective action to support personnel [Reference Schwenk and Gold2,Reference Bianchi, Verkuilen, Schonfeld, Hakanen, Jansson-Fröjmark and Manzano-García3]. In this paper, we argue that it is time for occupational health specialists to abandon the idea of burnout and focus on occupational depression.

Drowned in Confusion

Despite nearly 50 years of research, burnout remains loosely characterized and undiagnosable [Reference Rotenstein, Torre, Ramos, Rosales, Guille and Sen1–Reference Bianchi, Verkuilen, Schonfeld, Hakanen, Jansson-Fröjmark and Manzano-García3]. Consequently, it is impossible to identify individuals with burnout or estimate burnout’s prevalence validly and reliably [Reference Rotenstein, Torre, Ramos, Rosales, Guille and Sen1–Reference Bianchi, Verkuilen, Schonfeld, Hakanen, Jansson-Fröjmark and Manzano-García3]. People do not always realize that published estimates of burnout’s prevalence are based on clinically arbitrary, theoretically groundless, and highly heterogeneous identification criteria [Reference Bianchi, Verkuilen, Schonfeld, Hakanen, Jansson-Fröjmark and Manzano-García3]. A recent review dedicated to physician burnout found no fewer than 142 unique categorizations of burnout, with prevalence estimates varying from 0 to 90% [Reference Rotenstein, Torre, Ramos, Rosales, Guille and Sen1]. The diagnostic chaos surrounding burnout is equally problematic when it comes to developing individual treatments and organizational interventions [Reference Schwenk and Gold2].

Confusion does not dissipate when turning to the dominant, “dimensional” view of burnout reflected in the Maslach Burnout Inventory (MBI) [Reference Maslach, Jackson and Leiter4]. Within the MBI framework, burnout is defined as a syndrome combining exhaustion, cynicism, and inefficacy. In contradiction with their own definition, however, the developers of the MBI have expressly recommended that exhaustion, cynicism, and inefficacy indices be analyzed and interpreted separately. It is important to spell out the implications of this inconsistency. When using the MBI based on its manual’s guidelines, investigators end up with three entities (exhaustion, cynicism, and inefficacy), of which none is burnout. Put differently, when used in compliance with its developers’ recommendations, the MBI is not a measure of burnout.

Many critics of the MBI have argued that exhaustion is, in fact, the only defining feature of burnout. From this perspective, cynicism and inefficacy constitute possible consequences of exhaustion rather than central characteristics of burnout. Consistent with this observation, a recent study involving a consortium of health experts from 29 countries found that burnout is generally equated with exhaustion [Reference Guseva Canu, Marca, Dell’Oro, Balázs, Bergamaschi and Besse5]. Problematically, there is robust evidence that exhaustion reflects a classical depressive response to intractable (job) stress, not a new or unique phenomenon [Reference Bianchi, Verkuilen, Schonfeld, Hakanen, Jansson-Fröjmark and Manzano-García3]. These findings question burnout’s construct validity at its core.

One might claim that burnout is a euphemism for depression that, at least, allows individuals to speak more safely about job-related distress. Available evidence does not support such a view. The burnout label constitutes a barrier to employment and promotion, suggesting considerable stigma [Reference Sterkens, Baert, Rooman and Derous6]. Even in terms of social representations, it is thus difficult to identify a clear advantage to using the burnout construct.

Beyond Burnout

Continuing to rely on the burnout construct holds little promise. The problems affecting the entity are so profound that they are unlikely to be resolvable, as suggested by nearly five decades of underwhelming progress in burnout research [Reference Heinemann and Heinemann7]. Most studies of burnout use the construct uncritically, as if its flaws and shortcomings were of negligible importance.

To assess and manage job-related distress more effectively, we advocate for a change in paradigm from burnout to occupational depression. A measure of job-ascribed depressive symptoms is now available, which may facilitate such a change [Reference Bianchi and Schonfeld8,Reference Meier and Kim9]. Called the Occupational Depression Inventory (ODI), the instrument examines each core symptom of major depression through items incorporating attributions to work. The tool notably assesses work-related suicidal thoughts—a sign of severe job-related distress. Burnout measures ignore such crucial symptoms [Reference Bianchi, Verkuilen, Schonfeld, Hakanen, Jansson-Fröjmark and Manzano-García3]. The ODI exhibits strong psychometric and structural properties and is available to specialists at no cost [Reference Bianchi and Schonfeld8]. Instead of treating dimensional and categorical views of psychopathology as antinomic, the ODI incorporates both perspectives. The instrument allows for continuum-based and diagnostic approaches to job-related distress [Reference Bianchi and Schonfeld8,Reference Bianchi and Schonfeld10].

We emphasize that a paradigm shift from burnout to occupational depression should not lead investigators to over-individualize the issue of job-related distress. Depression’s etiology is best understood through the relationship between internal dispositions and external conditions [Reference Bianchi, Verkuilen, Schonfeld, Hakanen, Jansson-Fröjmark and Manzano-García3,Reference Bianchi and Schonfeld8]. Therefore, neglecting the role of working conditions (e.g., excessive workloads, contradictory work goals) in the development of occupational depression would be misguided. A coordinated examination of individual and organizational factors is needed.

The SARS-CoV-2 outbreak has challenged the resilience of medical professionals. Such circumstances render the need for valid and reliable assessments of job-related distress particularly salient. Record-high suicide rates among police officers or rising attrition rates among schoolteachers highlight this need as well. The issue of occupational health is too serious to be addressed with loose indicators and shaky constructs. We believe that a change in paradigm from burnout to occupational depression can make a difference in our ability to protect the health of our workforce.

Author Contributions

Conceptualization: R.B., I.S.S.; Formal analysis: R.B., I.S.S.; Investigation: R.B., I.S.S.; Writing—original draft: R.B.; Writing—review and editing: R.B., I.S.S.

Conflicts of Interest

The authors declare none.

References

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