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validation of a scale for assessing patient satisfaction with the quality of care received in psychiatric settings

Published online by Cambridge University Press:  01 September 2022

K. Razki ,
Y. Zgueb ,
A. Aissa ,
U. Ouali  and
R. Jomli
K. Razki*
Affiliation:
Hôpital Razi, Service Psychiatrie A, La Manouba, Tunisia
Y. Zgueb
Affiliation:
Hôpital Razi, Service Psychiatrie A, La Manouba, Tunisia
A. Aissa
Affiliation:
Hôpital Razi, Service Psychiatrie A, La Manouba, Tunisia
U. Ouali
Affiliation:
Hôpital Razi, Service Psychiatrie A, La Manouba, Tunisia
R. Jomli
Affiliation:
Hôpital Razi, Service Psychiatrie A, La Manouba, Tunisia
*
*Corresponding author.

Abstract

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Introduction

The complexity of the feeling of satisfaction makes its measurement complex, in this context our work aims to develop a simple and practical measurement tool to identify problems within the processes of psychiatric care in order to provide corrective interventions.

Objectives

to validate the psychometric properties of a scale designed for us to assess patients’ satisfaction with the quality of psychiatric care received.

Methods

This is a validation study conducted on a sample of 200 patients followed at RAZI Hospital in Tunisia, outside any period of hospitalization. The questionnaire consisted of 28 items and was structured around eight dimensions (the patient’s perception of his or her own mental disorder, the quality of the doctor-patient relationship, the quality of the nursing team-patient relationship, the organisational aspect and conditions of the hospital ward, the therapeutic discharge planning, the respect of human rights, and the quality of the patient’s health, The organisational aspect and conditions of the hospital ward, Therapeutic discharge planning, Respect for patients’ human rights, Satisfaction with overall care and Loyalty.

Results

Both face validity and content validity were satisfactory. Internal consistency was sufficient with a Cronbach’s alpha of 0.913. The inter-dimensional correlation reflected statistically significant and logical correlations within our scale. Temporal stability was satisfactory. An exploratory factor analysis revealed seven factors with a Kaiser-Meyer-Olkin score of 0.852.

Conclusions

Our scale has demonstrated good psychometric properties. It can be reliably used as a measure of the satisfaction of Tunisian patients with the psychiatric care received.

Disclosure

No significant relationships.

Keywords

validationpsychiatric carepatient perceptionsatisfaction scale
Type
Abstract
Information
European Psychiatry , Volume 65 , Special Issue S1: Abstracts of the 30th European Congress of Psychiatry , June 2022 , pp. S591 - S592
Creative Commons
Creative Common License - CCCreative Common License - BY
This is an Open Access article, distributed under the terms of the Creative Commons Attribution licence (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted re-use, distribution, and reproduction in any medium, provided the original work is properly cited.
Copyright
© The Author(s), 2022. Published by Cambridge University Press on behalf of the European Psychiatric Association
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