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Assessment of psychiatric inpatient satisfaction: A systematic review of self-reported instruments

Published online by Cambridge University Press:  16 April 2020

L. Boyer ,
K. Baumstarck-Barrau ,
N. Cano ,
X. Zendjidjian ,
R. Belzeaux ,
S. Limousin ,
D. Magalon ,
J.-C. Samuelian ,
C. Lancon  and
P. Auquier
L. Boyer*
Affiliation:
Department of Public Health, La Timone Hospital, Assistance publique des Hôpitaux de Marseille, 264, rue Saint-Pierre 13385Marseille cedex 5, Marseille, France
K. Baumstarck-Barrau
Affiliation:
Department of Clinic Research, La Timone University, Assistance publique–Hôpitaux de Marseille, 13005Marseille, France
N. Cano
Affiliation:
Department of Psychiatry, La Conception Hospital, Assistance publique–Hôpitaux de Marseille, 13005Marseille, France
X. Zendjidjian
Affiliation:
Department of Psychiatry, Sainte-Marguerite Hospital, Assistance publique–Hôpitaux de Marseille, 13009Marseille, France
R. Belzeaux
Affiliation:
Department of Psychiatry, La Conception Hospital, Assistance publique–Hôpitaux de Marseille, 13005Marseille, France
S. Limousin
Affiliation:
Department of Psychiatry, La Conception Hospital, Assistance publique–Hôpitaux de Marseille, 13005Marseille, France
D. Magalon
Affiliation:
Department of Psychiatry, Sainte-Marguerite Hospital, Assistance publique–Hôpitaux de Marseille, 13009Marseille, France
J.-C. Samuelian
Affiliation:
Department of Psychiatry, La Conception Hospital, Assistance publique–Hôpitaux de Marseille, 13005Marseille, France
C. Lancon
Affiliation:
Department of Psychiatry, Sainte-Marguerite Hospital, Assistance publique–Hôpitaux de Marseille, 13009Marseille, France
P. Auquier
Affiliation:
Department of Public Health, La Timone University, Assistance publique–Hôpitaux de Marseille, Marseille, France
*
*Corresponding author. Tel.: +06 86 93 62 76, +04 91 38 44 72. E-mail address:[email protected] (L. Boyer).
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Abstract

Background

There is a growing concern about satisfaction with inpatient psychiatric services. There are currently numerous satisfaction instruments available to psychiatric inpatients, but little guidance on which among them to select.

Aims

To provide an overview of the psychometric properties and the content of satisfaction instruments available to psychiatric inpatients.

Methods

Systematic searches of Medline database to identify inpatient satisfaction questionnaires. Assessment of the instruments according to relevant psychometric properties.

Results

Fifteen satisfaction instruments were identified. The target population differed according to the instrument. Methods used to generate items were heterogeneous. These instruments were based on a mixed approach including patients’ points of view, expert opinions, and literature reviews, causing the content of questionnaires to vary. Reliability and validity were not systematically tested.

Conclusion

The validation of a common inpatient satisfaction instrument is a major challenge. Recommendations for the future development of satisfaction instruments may include: item generation based exclusively on the patient's point of view; a validation process on a large and representative population; and an instrument combining generic (core questionnaire) and specific (additional modules) approaches.

Keywords

InpatientSatisfactionQuestionnaireValidityPsychiatry
Type
Research
Information
European Psychiatry , Volume 24 , Issue 8 , December 2009 , pp. 540 - 549
Copyright
Copyright © Elsevier Masson SAS 2009

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