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The Co-Creation of a Retail Innovation: Shoppers and the Early Supermarket in Britain

Published online by Cambridge University Press:  18 February 2015

Andrew Alexander ,
Dawn Nell ,
Adrian R. Bailey  and
Gareth Shaw
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Abstract

In this paper we examine shoppers' reactions to the development of early supermarket retailing in post-war Britain. Positioning our discussion in relation to multi-disciplinary contributions on the role of consumers in innovation, we argue that more attention needs to be given to the shopper's input in the debate on retail innovation, including the supermarket. New oral history data drawn from a nationwide survey is presented in support of our arguments. Shoppers' contributions to the supermarket innovation are shown to be multi-faceted in nature, incorporating processes of co-production and value creation; processes that were altered in the transition from counter-service to self-service retail environments. Shoppers' discussions of such alterations were frequently structured around four aspects of interaction; with the physical environment of the store, with the goods for sale, with other shoppers and with shop staff. Whilst increasingly part of ‘ordinary consumption’ routines, the data highlights that in the switch to the supermarket, shopping became a more reflective activity and one that resulted in a variety of experiences and emotions.

Type
Articles
Information
Enterprise & Society , Volume 10 , Issue 3 , September 2009 , pp. 529 - 558
Copyright
Copyright © The Author(s) 2009. Published by Cambridge University Press on behalf of the Business History Conference. All rights reserved.

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