What are the pragmatic features of apologies utilizing communications technologies in workplace settings?
Published online by Cambridge University Press: 05 February 2014
A few years ago, I spent one year as Director of Studies (DoS) of a language school on the south coast of England, a first job back in the UK after living abroad for 18 years. The job was fine, but one particular responsibility was occasionally stressful: arranging cover for absent teachers at short notice. Sometimes I was free to teach the class myself and happily did so, but there were times when I had other things to do. Sometimes, several teachers would phone in sick at the same time.