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Published online by Cambridge University Press: 23 January 2015
1 Joseph L. Badaracco, Defining Moments: When Managers Must Choose between Right and Right (Cambridge, Mass.: Harvard Business School Press, 1997), p. 3.
2 Ibid., p. 6.
3 Ibid., p.70.
4 Ibid., p.70.
5 Ibid., p. 73.
6 Ibid., p. 115.