Hostname: page-component-cd9895bd7-mkpzs Total loading time: 0 Render date: 2024-12-27T03:18:03.524Z Has data issue: false hasContentIssue false

Understanding Widespread Misconduct in Organizations: An Institutional Theory of Moral Collapse

Published online by Cambridge University Press:  23 January 2015

Abstract:

Reports of widespread misconduct in organizations have become sadly commonplace. Sexual abuse in the Catholic Church, accounting fraud in large corporations, and physical and sexual harassment in the military implicate not only the individuals involved, but the organizations and fields in which they happened. In this paper we describe such situations as instances of “moral collapse” and develop a multi-level theory of moral collapse that draws on institutional theory as its central orienting lens. We draw on institutional theory because of its explicit concern with the relationships among individual beliefs and actions, the organizations within which they occur, and the collective social structures in which norms, rules and beliefs are anchored. Our theory of moral collapse has two main elements. First, we argue that morality in organizations is embedded in nested systems of individuals, organizations and moral communities in which ideology and regulation flow “down” from moral communities through organizations to individuals, and moral ideas and influence flow “upward” from individuals through organizations to moral communities. Second, we argue that moral collapse is associated with breakdowns in these flows, and explore conditions under which such breakdowns are likely to occur.

Type
Articles
Copyright
Copyright © Society for Business Ethics 2011

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

REFERENCES

Abbott, A. D. 1988. The system of professions: An essay on the division of expert labor. Chicago: University Of Chicago Press.Google Scholar
Agnew, R., Piquero, N. L., & Cullen, F. T. 2009. General strain theory and white-collar crime. In The criminology of white-collar crime: 3560. New York: Springer.Google Scholar
Allsop, J. 2006. Regaining trust in medicine: Professional and state strategies. Current Sociology, 54(4): 62136.Google Scholar
Andreoli, N., & Lefkowitz, J. 2008. Individual and organizational antecedents of misconduct in organizations. Journal of Business Ethics, 85(3): 30932.Google Scholar
Ashforth, B. E., & Anand, V. 2003. The normalization of corruption in organizations. In Kramer, R. M. & Staw, B. M. (Eds.), Research in Organizational Behavior, vol. 25: 152. Oxford: Elsevier.Google Scholar
Ashforth, B. E., Gioia, D. A., Robinson, S. L., & Treviño, L. K. 2008. Introduction to special topic forum: Re-viewing organizational corruption. Academy of Management Review, 33(3): 67084.Google Scholar
Baker, W. E., & Faulkner, R. R. 1993. The social organization of conspiracy: Illegal networks in the heavy electrical equipment industry. American Sociological Review, 58(6): 83760.Google Scholar
Barker, J. R. 1993. Tightening the iron cage: Concertive control in self-managing teams. Administrative Science Quarterly, 38(3): 40837.Google Scholar
Barthes, R. 1967. Elements of semiology. Boston: Beacon Press.Google Scholar
Basu, K., & Palazzo, G. 2008. Corporate social responsibility: a process model of sensemaking. Academy of Management Review, 33(1): 12236.Google Scholar
Becker, G. S. 1968. Crime and punishment: An economic approach. Journal of Political Economy, 76(2): 169217.Google Scholar
Berger, P. L., & Luckmann, T. 1966. The social construction of reality: A treatise in the sociology of knowledge. New York: Anchor.Google Scholar
Bergmann, J. R. 1998. Introduction: Morality in discourse. Research on Language & Social Interaction, 31(3): 27994.Google Scholar
Boxenbaum, E. 2006. Lost in translation: The making of Danish diversity management. American Behavioral Scientist, 49(7): 93948.Google Scholar
Braithwaite, J., & Makkai, T. 1991. Testing an expected utility model of corporate deterrence. Law & Society Review, 25(1): 740.Google Scholar
Brass, D. J., Butterfield, K. D., & Skaggs, B. C. 1998. Relationships and unethical behavior: A social network perspective. Academy of Management Review, 23(1): 1431.Google Scholar
Brickley, J., Smith, C. W., & Zimmerman, J. L. 1994. Ethics, incentives, and organizational design. Journal of Applied Corporate Finance, 7(2): 2030.Google Scholar
Clegg, S. R., Kornberger, M., & Rhodes, C. 2007. Business ethics as practice. British Journal of Management, 18(2): 10722.Google Scholar
Coleman, J. W., & Ramos, L. L. 1998. Subcultures and deviant behavior in the organizational context. Research in the Sociology of Organizations, 15: 334.Google Scholar
Cooperative Coffees. 2011a. Cooperative Coffees home page. http://www.coopcoffees.com/, accessed January 2011.Google Scholar
Cooperative Coffees. 2011b. Cooperative Coffees members covenant page. http://coopcoffees.com/who/join/member-covenant, accessed January 2011.Google Scholar
Cooperative Coffees. 2011c. Cooperative Coffees members page. http://coopcoffees.com/who/members-of-cc, accessed January 2011.Google Scholar
Covenant News. 2005. Grand jury flays archdiocese. Covenant News. http://www.covenantnews.com/newswire/archives/015007.html, accessed April 2011.Google Scholar
Czarniawska, B., & Joerges, B. 1996. Travels of ideas. In Czarniawska, B. & Sevon, G. (Eds.), Translating organizational change: 1348. Berlin: de Gruyter.Google Scholar
DiMaggio, P. J., & Powell, W. W. 1983. The iron cage revisited: Institutional isomorphism and collective rationality in organizational fields. American Sociological Review, 48(2): 14760.Google Scholar
Donaldson, T., & Dunfee, T. W. 1994. Toward a unified conception of business ethics: Integrative social contracts theory. Academy of Management Review, 19(2): 25284.Google Scholar
Douglas, M. 1986. How institutions think. New York: Syracuse University Press.Google Scholar
Durkheim, É. 1995. The elementary forms of religious life, trans. Fields, K. E.. New York: Simon and Schuster.Google Scholar
Fairclough, N. 1992. Discourse and social change. Cambridge: Polity Press.Google Scholar
Feldman, S. P. 2002. Memory as a moral decision: The role of ethics in organizational culture. New Brunswick, NJ: Transaction Publishers.Google Scholar
Forsyth, D. R. 1980. A taxonomy of ethical ideologies. Journal of Personality and Social Psychology, 39(1): 17584.Google Scholar
Gergen, K. J. 1999. An invitation to social construction. Thousand Oaks, CA: Sage.Google Scholar
Gioia, D. A. 1992. Pinto fires and personal ethics: A script analysis of missed opportunities. Journal of Business Ethics, 11(5/6): 37989.Google Scholar
Goffman, E. 1961. Asylums: Essays on the social situation of mental patients and other inmates. Garden City, NY: Anchor Books.Google Scholar
Greenberg, K. J., & Dratel, J. L. 2005. The torture papers: The road to Abu Ghraib. Cambridge: Cambridge University Press.Google Scholar
Greenwood, R., Oliver, C., Sahlin, K., & Suddaby, R. 2008. Introduction. In Greenwood, R., Oliver, C., Sahlin, K., & Suddaby, R. (Eds.), Sage handbook of organizational institutionalism: 146. London: Sage.Google Scholar
Greve, H., Palmer, D., & Pozner, J. 2010. Organizations gone wild: The causes, processes, and consequences of organizational misconduct. Academy of Management Annals, 4: 53107.Google Scholar
Hegarty, W. H., & Sims, H. P. 1978. Some determinants of unethical decision behavior: An experiment. Journal of Applied Psychology, 63(4): 45157.Google Scholar
Hirsch, P. M., & Bermiss, Y. S. 2009. Institutional “dirty” work: Preserving institutions through strategic decoupling. In Lawrence, T. B., Suddaby, R., & Leca, B. (Eds.), Institutional work: Actors and agency in institutional studies of organizations: 26283. Cambridge: Cambridge University Press.Google Scholar
Holm, P. 1995. The dynamics of institutionalization: Transformation processes in Norwegian fisheries. Administrative Science Quarterly, 40(3): 398422.Google Scholar
Huber, G. P. 1990. A theory of the effects of advanced information technologies on organizational design, intelligence, and decision making. Academy of Management Review, 15(1): 4771.Google Scholar
Husted, B. W., & Allen, D. B. 2008. Toward a model of cross-cultural business ethics: The impact of individualism and collectivism on the ethical decision-making process. Journal of Business Ethics, 82(2): 293305.Google Scholar
Janis, I. L. 1982. Groupthink: Psychological studies of policy decisions and fiascoes (2nd ed.). Boston: Houghton Mifflin.Google Scholar
Jasper, J. M., & Nelkin, D. 1992. The animal rights crusade: The growth of a moral protest. New York: Free Press.Google Scholar
Jensen, K. W., Hakonsson, D. D., Burton, R. M., & Obel, B. 2009. Embedding virtuality into organization design theory: Virtuality and its information processing consequences. In New approaches to organization design: Theory and practice of adaptive enterprises: 99119. Boston: Springer.Google Scholar
Jepperson, R. L. 1991. Institutions, institutional effects, and institutionalism. In Powell, W. W. & DiMaggio, P. J. (Eds.), The new institutionalism in organizational analysis: 14363. Chicago: University of Chicago Press.Google Scholar
Jones, G. E., & Kavanagh, M. J. 1996. An experimental examination of the effects of individual and situational factors on unethical behavioral intentions in the workplace. Journal of Business Ethics, 15(5): 51123.Google Scholar
Jones, T. M. 1991. Ethical decision making by individuals in organizations: An issue-contingent model. Academy of Management Review, 16(2): 36695.Google Scholar
Kalleberg, A. L. 2000. Nonstandard Employment Relations: Part-Time, Temporary and Contract Work. Annual Review of Sociology, 26: 34165.Google Scholar
Kohlberg, L. 1981. The philosophy of moral development: Moral stages and the idea of justice. San Francisco: Harper & Row.Google Scholar
Kornberger, M., & Brown, A. D. 2007. “Ethics” as a discursive resource for identity work. Human Relations, 60(3): 497518.Google Scholar
Kraatz, M. S., & Block, E. S. 2008. Organizational implications of institutional pluralism. In Greenwood, R., Oliver, C., Sahlin, K., & Suddaby, R. (Eds.), Sage handbook of organizational institutionalism: 24375. London: Sage.Google Scholar
Kraatz, M. S., & Zajac, E. J. 1996. Exploring the limits of New institutionalism: The causes and consequences of illegitimate organizational change. American Sociological Review, 61: 81236.Google Scholar
Lawrence, T. B. 2004. Rituals and resistance: Membership dynamics in professional fields. Human Relations, 57(2): 11543.Google Scholar
Lawrence, T. B. 2008. Power, institutions and organizations. In Greenwood, R., Oliver, C., Sahlin, K., & Suddaby, R. (Eds.), Sage handbook of organizational institutionalism: 17097. London: Sage.Google Scholar
Lawrence, T. B., & Phillips, N. 2004. From Moby Dick to Free Willy: Macro-cultural discourse and institutional entrepreneurship in emerging institutional fields. Organization, 11(5): 689711.Google Scholar
Lawrence, T. B., & Suddaby, R. 2006. Institutions and institutional work. In Clegg, S. R., Hardy, C., Lawrence, T. B., & Nord, W. R. (Eds.), Handbook of organization studies, (2nd ed.): 21554. London: Sage.Google Scholar
Lawrence, T. B., Winn, M. I., & Jennings, P. D. 2001. The temporal dynamics of institutionalization. The Academy of Management Review, 26(4): 62444.Google Scholar
Lowe, B. M. 2002. Hearts and minds and morality: Analyzing moral vocabularies in qualitative studies. Qualitative Sociology, 25(1): 10523.Google Scholar
Lowe, B. M. 2006. Emerging moral vocabularies: The creation and establishment of new forms of moral and ethical meanings. Lanham, MD: Lexington Books.Google Scholar
Lytton, T. D. 2008. Holding bishops accountable: How lawsuits helped the Catholic Church confront clergy sexual abuse. Cambridge, MA: Harvard University Press.Google Scholar
Martin, K. D., Cullen, J. B., Johnson, J. L., & Parboteeah, K. P. 2007. Deciding to bribe: A cross-level analysis of firm and home country influences on bribery activity. Academy of Management Journal, 50(6): 140122.Google Scholar
McLean, B., & Elkind, P. 2003. The smartest guys in the room: The amazing rise and scandalous fall of Enron. New York: Penguin.Google Scholar
Meisenbach, R. J. 2006. Habermas’s discourse ethics and principle of universalization as a moral framework for organizational communication. Management Communication Quarterly, 20(1): 3962.Google Scholar
Meyer, J. W. 2008. Reflections on institutional theories of organizations. In Greenwood, R., Oliver, C., Sahlin, K., & Suddaby, R. (Eds.), Sage handbook of organizational institutionalism: 790811. London: Sage.Google Scholar
Meyer, J. W., & Rowan, B. 1977. Institutionalized organizations: Formal structure as myth and ceremony. American Journal of Sociology, 83(2): 34063.Google Scholar
Mezias, S. J., & Scarselletta, M. 1994. Resolving financial reporting problems: An institutional analysis of the process. Administrative Science Quarterly, 39(4): 65478.Google Scholar
Millar, C. C. J. M., Delves, R., & Harris, P. 2010. Ethical and unethical leadership: Double vision? Journal of Public Affairs, 10(3): 10920.Google Scholar
Mintzberg, H. 1980. Structure in 5’s: A synthesis of the research on organization design. Management Science, 26(3): 32241.Google Scholar
Narvaez, D., Getz, I., Rest, J. R., & Thoma, S. J. 1999. Individual moral judgment and cultural ideologies. Developmental Psychology, 35(2): 47888.Google Scholar
Ogden, J. 2009. Tailhook ‘91 and the U.S. Navy. http://www.duke.edu/web/kenanethics/CaseStudies/Tailhook&USNavy.pdf. Durham, NC: Kenan Institute for Ethics, Duke University.Google Scholar
Oliver, C. 1991. Strategic responses to institutional processes. Academy of Management Review, 16(1): 14579.Google Scholar
Osnos, E., & Manier, J. 2002. Church finds sex abuse no guaranteed cure; Programs help some priests, but not others. Chicago Tribune, (April 3): 1.Google Scholar
Palazzo, G., & Scherer, A. G. 2006. Corporate legitimacy as deliberation: A communicative framework. Journal of Business Ethics, 66(1): 7188.Google Scholar
Passy, F. 2001. Socialization, connection, and the structure/agency gap: A specification of the impact of networks on participation in social movements. Mobilization: An International Quarterly, 6(2): 17392.Google Scholar
Perrow, C. 1999. Normal accidents: Living with high-risk technologies. Princeton NJ: Princeton University Press.Google Scholar
Phillips, N., Lawrence, T. B., & Hardy, C. 2004. Discourse and institutions. Academy of Management Review, 29(4): 63552.Google Scholar
Pinto, J. T., Leana, C. R., & Pil, F. K. 2008. Corrupt organizations or organizations of corrupt individuals? Two types of organization-level corruption. Academy of Management Review, 33(3): 685709.Google Scholar
Rest, J. 1986. Moral development: Advances in research and theory. New York: Praeger.Google Scholar
Sahlin-Andersson, K. 1996. Imitating by editing success: The construction of organizational fields. In Czarniawska, B. & Sevon, G. (Eds.), Translating organizational change: 6991. Berlin: de Gruyter.Google Scholar
Saini, A., & Krush, M. 2008. Anomie and the marketing function: The role of control mechanisms. Journal of Business Ethics, 83(4): 84562.Google Scholar
Schneiberg, M., & Clemens, E. S. 2006. The typical tools for the job: Research strategies in institutional analysis. Sociological Theory, 24(3): 195227.Google Scholar
Schweitzer, M. E., Ordóñez, L., & Douma, B. 2004. Goal setting as a motivator of unethical behavior. Academy of Management Journal, 47(3): 42232.Google Scholar
Scott, W. R. 2001. Institutions and organizations (2nd ed.). Thousand Oaks, CA: Sage.Google Scholar
Selznick, P. 1992. The moral commonwealth: Social theory and the promise of community. Berkeley: University of California Press.Google Scholar
Sewell, G. 1998. The discipline of teams: The control of team-based industrial work through electronic and peer surveillance. Administrative Science Quarterly, 43(2): 397428.Google Scholar
Sims, R. R., & Brinkmann, J. 2003. Enron ethics (or: Culture matters more than codes). Journal of Business Ethics, 45(3): 24356.Google Scholar
Smith, C. 2003. Moral, believing animals: Human personhood and culture. New York: Oxford University Press.Google Scholar
Suchman, M. C. 1995. Managing legitimacy: Strategic and institutional approaches. Academy of Management Review, 20(3): 571610.Google Scholar
Sullivan, B. N., Haunschild, P., & Page, K. 2007. Organizations non gratae? The impact of unethical corporate acts on interorganizational networks. Organization Science, 18(1): 5570.Google Scholar
Tenbrunsel, A., & Smith-Crowe, K. 2008. Ethical decision making: Where we’ve been and where we’re going. Academy of Management Annals, 2: 545607.Google Scholar
Tolbert, P. S., & Zucker, L. G. 1996. The institutionalization of institutional theory. In Clegg, S. R., Hardy, C., & Nord, W. R. (Eds.), Handbook of organization studies: 17590. London: Sage.Google Scholar
Treviño, L. K. 1986. Ethical decision making in organizations: A person-situation interactionist model. Academy of Management Review, 11(3): 60117.Google Scholar
Treviño, L. K. 1992. Moral reasoning and business ethics: Implications for research, education, and management. Journal of Business Ethics, 11(5/6): 44559.Google Scholar
Treviño, L. K., Weaver, G. R., & Reynolds, S. J. 2006. Behavioral ethics in organizations: A review. Journal of Management, 32(6): 95190.Google Scholar
Tushman, M. L., & Nadler, D. A. 1978. Information processing as an integrating concept in organizational design. Academy of Management Review, 3(3): 61324.Google Scholar
Vaisey, S. 2007. Structure, culture, and community: The search for belonging in 50 urban communes. American Sociological Review, 72: 85173.Google Scholar
Van Maanen, J. 1988. Tales of the field: On writing ethnography. Chicago: University of Chicago Press.Google Scholar
Vardi, Y. 2001. The effects of organizational and ethical climates on misconduct at work. Journal of Business Ethics, 29(4): 32537.Google Scholar
Vaughan, D. 1998. Rational choice, situated action, and the social control of organizations. Law & Society Review, 32(1): 2361.Google Scholar
Vaughan, D. 1999. The dark side of organizations: Mistake, misconduct, and disaster. Annual Review of Sociology, 25: 271305.Google Scholar
Vidaver-Cohen, D. 1997. Moral imagination in organizational problem-solving: An institutional perspective. Business Ethics Quarterly, 7(4): 126.Google Scholar
Walzer, M. 1983. Spheres of justice: A defense of pluralism and equality. New York: Basic Books.Google Scholar
Weber, M. 1904. The Protestant ethic and the spirit of capitalism. New York: Charles Scribner’s Sons.Google Scholar
Weick, K. E. 1995. Sensemaking in organizations. Thousand Oaks, CA: Sage.Google Scholar
Wicks, A. C., & Freeman, R. E. 1998. Organization studies and the New pragmatism: Positivism, anti-positivism, and the search for ethics. Organization Science, 9(2): 12340.Google Scholar
Wines, W. A. 2007. Seven pillars of business ethics: Toward a comprehensive framework. Journal of Business Ethics, 79(4): 48399.Google Scholar
Wuthnow, R., & Witten, M. 1988. New directions in the study of culture. Annual Review of Sociology, 14: 4967.Google Scholar
Zilber, T. B. 2008. The work of meanings in institutional processes and thinking. In Greenwood, R., Oliver, C., Sahlin, K., & Suddaby, R. (Eds.), Sage handbook of organizational institutionalism: 15169. London: Sage.Google Scholar