The recent years of poor pay, increasing workload and lack of a proper career structure have led to many staff feeling undervalued and demoralised. More are turning to agency work as a way of 'topping up' wages or even working for agencies as the sole employer to achieve flexibility in working patterns. Balfor Recruitment Group deals with staff with a variety of skills, finding anything from an occasional shift to full time work. I know that this includes some of you. However, I doubt you know much about my side of the work so I have been asked to tell you about it. I look forward to hearing whether you find it interesting and whether you learnt anything new!