Hostname: page-component-586b7cd67f-r5fsc Total loading time: 0 Render date: 2024-11-23T01:21:20.915Z Has data issue: false hasContentIssue false

Claims / Injury Management and Rehabilitation for Injured Workers: Initial Results of a Partnership Approach

Published online by Cambridge University Press:  20 February 2017

Christine Roberts-Yates*
Affiliation:
Flinders University of South Australia, Australia
*
School of Medicine, Faculty of Health Services, Flinders University of South Australia, GPO Box 2100, Adelaide SA 5001, Australia
Get access

Abstract

Acritical life event such as a significant work injury imposes on the individual a heavy burden in terms of suffering, social exclusion, stigmatisation, negative role transition, and emotional, and financial costs. Such events, therefore, have multi-level implications relating to the functional restoration of workers, the professional efficacy of their service providers, industry productivity and economic viability at individual, organisational, community and state levels. In accord with this viewpoint, discussions have been held with a range of the key stakeholders, including employers, workers, case managers, WorkCover personnel and vocational and medical providers from which a larger research study has been designed. This paper sets the scene for an investigation into a learning partnership approach to claims / injury management and rehabilitation that is pragmatic, timely and consistent in fundamental principles, and which links well with the treating medical experts, employers, insuring agents, workers and close family members involved.

Type
Articles
Copyright
Copyright © Cambridge University Press 2002

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

Akabas, S., Gates, L., & Galvin, D. (1992). Disability management: A complete system to reduce costs, increase productivity and ensure legal compliance. New York: Amacom.Google Scholar
ANTA. (2000). Marketing strategy for skills and lifelong learning. Brisbane: Author.Google Scholar
Asforth, B.E. (2001). Role Transitions in organisational life: An identity-based perspective. New Jersey: Lawrence Erlbaum Associates.Google Scholar
Ashforth, B.E. & Fugate, M. (2001). Role transitions and the life span. In Ashforth, B.E., Role transitions in organisational life: An identity based perspective. New Jersey: Lawrence Erlbaum Associates.Google Scholar
Barnes, C. (1992). Qualitative research: Valuable or irrelevant? Disability, Handicap and Society, 7, 115124.CrossRefGoogle Scholar
Barnett, R. (1999). Learning to work and working to learn. In Boud, D. & Garrick, J. (Ed.), Understanding learning at work. London: Routledge Press.Google Scholar
Beckett, D. (1999). Past the guru and up the garden path: The new organic management learning. In Boud, D. & Garrick, J. (Ed.), Understanding learning at work. London: Routledge.Google Scholar
Berkowitz, M. (1990). Should rehabilitation be mandatory in workers' compensation programmes. Journal of Disability Policy Studies, 1, 6380.Google Scholar
Berger, Y. (10, 1992). New directions in occupational health and safety: A viscous cosmetic. The Journal of Occupational Health and Safety, Australia and New Zealand, 8(5), 435439.Google Scholar
Bloch, F.S., & Prins, R. (2001). Who returns to work and why? A six-country study on work incapacity and reintegration. London: Transaction Publishers.Google Scholar
Boden, L.I., Galizzi, M.(1999). Economic consequences of workplace injuries and illnesses: Lost earnings and benefit adequacy. American Journal of Industrial Medicine, 36(5), 487503.Google Scholar
BSRM. (2000). Vocational rehabilitation the way forward: A working party report. British Society of Rehabilitation Medicine. London: The Royal College of Physicians.Google Scholar
Candy, P.C. (1991). Self direction for lifelong learning. San Francisco: Jossey-Bass.Google Scholar
Crisp, R. (2000). A qualitative study of the perceptions of individuals with disabilities concerning health and rehabilitation professionals. Disability and Society 15(2), 355367.CrossRefGoogle Scholar
Crowley, R. (Chair). (1997). Beyond Cinderella: Towards a learning society. Report to the Senate Employment, Education and Training Reference Committee. Canberra: Senate Publications Unit.Google Scholar
Denzin, N.K. (1994). The art and politics of interpretation. In Denzin, N.K. & Lincoln, Y.S. (Eds.), Handbook of Qualitative Research, 500515. Thousand Oaks, CA: Sage.Google Scholar
Depoy, E. & Gitlin, L.N. (1994). Introduction to research: Multiple strategies for health and human services. St Louis: Mosby.Google Scholar
Fauconnier, G. (1997). Mappings in thought and language. U.K.: Cambridge University Press.CrossRefGoogle Scholar
Foley, G. (1995). A framework for understanding adult learning and education. In Foley, G. (Ed.), Understanding adult education and training. Sydney: Allen and Unwin.Google Scholar
Ford & Associates. (1992). Report on workers' compensation and transport accidents in Australia. Provided to the Commonwealth Department of Social Security, Canberra, 338.Google Scholar
Ganster, D.C., Fusilier, M.R., & Mayes, B.T. (1986). Role of social support in the experience of stress at work. Journal of Applied Psychology, 71, 102110.Google Scholar
Hager, P. (1999). Finding a good theory of workplace learning. In Boud, D. & Garrick, J. (Ed.), Understanding learning at work. London: Routledge.Google Scholar
Hagner, D.C. & Helm, D.T. (1994). Qualitative methods in rehabilitation research. Rehabilitation Counselling Bulletin, 37, 290303.Google Scholar
Heron, J. (1998). Validity in co-operative inquiry. In Reason, P. (Ed.), Human inquiry in action. London: Sage.Google Scholar
Imershein, A.W., Hill, A.S. & Reynolds, A.M. (1994). The workers' compensation System as a quality of life problem for workers' compensation claimants. Advances in Medical Sociology, 5, 181200.Google Scholar
Industry Commission. (1994). Report on the inquiry into worker's compensation in Australia. Part C, Section F of the Appendices. Melbourne: E26.Google Scholar
Jarvis, P. (2000). Imprisoned in the global classroom — revisited: Towards an ethical analysis of lifelong learning. In Selected Papers Lifelong Learning Conference, Yeppoon: Central Queensland University.Google Scholar
Karasen, R.A. & Theorell, T. (1990). Healthy work: Stress productivity and the reconstruction of working life. New York: Basic Books.Google Scholar
Kearns, P., McDonald, R., Candy, P., Knights, S., Papadopoulos, G. (1999). VET in the learning age: The challenge of lifelong learning for all, Volumes 1 & 2. Adelaide: NCVER.Google Scholar
Kelly, C.R. & Amparo, J.M. (2000). A review of workers' compensation claims: The frequency of claim denial and medical treatment delay. Hawaii Medical Journal, 59, 1113.Google Scholar
Kenny, D.T.(1994). The relationship between workers' compensation and occupational rehabilitation: An historical perspective. Journal of Occupational Health and Safety — Australia and New Zealand, 17(4), 332342.Google Scholar
Kenny, D.T. (1996). Factors influencing return to work following workplace injury. International Journal of Psychology, 31(3–4), 118.Google Scholar
Leonard-Barton, D. (1995) Wellsprings of knowledge: Building and sustaining the sources of innovation. Cambridge, MA: Harvard Business School.Google Scholar
Levine, K., Schieber, A., Benjamin, J., Halmosh, A.F. (1988). Emotional problems of the disabled worker who cannot return to his former occupation. The Journal of Occupational Health and Safety, Australia and New Zealand, 4(4), 313318.Google Scholar
McAnaney, D.E. (2000). From fragmentation to co-ordination: Cost effective rehabilitation. Journal of Personal Injury Litigation, 2, 118127.Google Scholar
McAnaney, D., Webster, B., Lohan, M., & Wynne, R. (2001). Disability management: A system of response or a response to the system? Australian Journal of Rehabilitation Counselling, 7(1), 122.Google Scholar
McCarthy, B. (1991). About learning. Illinois: Excel.Google Scholar
Moy, J. (1998). Impact of generic competencies on workplace performance. Adelaide: NCVER.Google Scholar
O'Donnell, C. (2000). Motor accident and workers' compensation insurance design for high-quality health outcomes and cost containment. Disability and Rehabilitation, 22(1–2), 8896.Google Scholar
O'Connell Higgins, G. (1994). Resilient adults: Overcoming a cruel past. San Francisco: Jossey-Bass.Google Scholar
Patton, M.O. (1990). Qualitative evaluation and research methods. Newbury Park, CA: Sage.Google Scholar
Peterson, C. (1999). Rehabilitation and compensation in manufacturing. Occupational Health and Safety in Australia: Industry, Public Sector and Small Business, 12, 3642.Google Scholar
RACP. (2001). Compensable injuries and health outcomes. Sydney: RACP.Google Scholar
Ranson, S. (1998). Inside the learning society. London: Cassell.Google Scholar
Sanguinetti, J. (2000). Coming to grips with ANTA's lifelong learning strategy. Adult Learning Commentary, 13. Canberra: Adult Learning Australia.Google Scholar
Schwartz, G. (1984). Disability costs: The impending crisis. Business and Health, 1, 2528.Google Scholar
Shrey, D., & Lacerte, M. (1995). Principles and practices of disability management in industry. Orlando, Fl: GR Press.Google Scholar
Stake, R.E. (1994). Case studies. In Denzin, N.K. & Lincoln, Y.S. (Eds.), Handbook of qualitative research. London: Sage.Google Scholar
Strauss, A., & Corbin, J. (1990). Basics of qualitative research. New York: Basic Books.Google Scholar
Taylor, S.J., & Bogdan, R. (1998). Introduction to qualitative research: A guidebook and resource (3rd ed.). New York: John Wiley.Google Scholar
Theobald, R. (1998). Reworking tomorrow. Toowoomba: Cranbrook Press.Google Scholar
Thoits, P.A. (1983). Dimensions of life events as influences upon the genesis of psychological distress and associated conditions: An evaluation and synthesis of the literature. In Kaplan, H.B. (Ed.), Psychological stress: Trends in theory and research. New York: Academic Press.Google Scholar
Westbrook, M.T., Hogan, A., Pennay, M., & Legge, V. (1992). Workers' reactions to their noise-induced hearing loss: Acknowledgement versus avoidance. The Journal of Occupational Health and Safety, Australia and New Zealand, 8(3), 237242.Google Scholar
Wooler, J. & Warner, L. (2000). Whose lifelong learning. In Selected Papers Lifelong Learning Conference. Yeppoon: Central Queensland University.Google Scholar
WorkCover Corporation (2000a). Building the future: Annual report. Adelaide: WorkCover Corporation.Google Scholar
WorkCover Corporation (2000b). WorkCover Corporation Corporate Plan 1999-2004. Adelaide: WorkCover Corporation.Google Scholar
Worthingron, D. (1994). Compensation in an atmosphere of reduced legalism. Sydney: Civil Justice Research Centre.Google Scholar