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A multifaceted approach to evaluating expert systems

Published online by Cambridge University Press:  27 February 2009

Leonard Adelman ,
James Gualtieri  and
Sharon L. Riedel
Leonard Adelman
Affiliation:
Department of Operations Research and Engineering, George Mason University, Fairfax, VA 22030
James Gualtieri
Affiliation:
Department of Psychology, George Mason University, Fairfax, VA 22030
Sharon L. Riedel
Affiliation:
U.S. Army Research Institute, ATTN: PERI-RK, P.O. Box 3407, Ft., Leavenworth, KS 66027
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Abstract

A multifaceted approach to evaluating expert systems is overviewed. This approach has three facets: a technical facet, for “looking inside the black box”; an empirical facet, for assessing the system’s impact on performance; and a subjective facet, for obtaining users’ judgments about the system. Such an approach is required to test the system against the different types of criteria of interest to sponsors and users and is consistent with evolving lifecycle paradigms. Moreover, such an approach leads to the application of different evaluation methods to answer different types of evaluation questions. Different evaluation methods for each facet are overviewed.

Keywords

Expert SystemsKnowledge-based SystemsEvaluationTesting
Type
Articles
Information
AI EDAM , Volume 8 , Issue 4 , Fall 1994 , pp. 289 - 306
Copyright
Copyright © Cambridge University Press 1994

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