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What kind of home is your care home? A typology of personalised care provided in residential and nursing homes

Published online by Cambridge University Press:  30 October 2020

Stefanie Ettelt Open the ORCID record for Stefanie Ettelt [Opens in a new window] ,
Lorraine Williams ,
Jacqueline Damant ,
Margaret Perkins  and
Raphael Wittenberg Open the ORCID record for Raphael Wittenberg [Opens in a new window]
Stefanie Ettelt*
Affiliation:
Department of Health Service Research and Policy, London School of Hygiene and Tropical Medicine, London, UK
Lorraine Williams
Affiliation:
Department of Health Service Research and Policy, London School of Hygiene and Tropical Medicine, London, UK
Jacqueline Damant
Affiliation:
Care Policy and Evaluation Centre, London School of Economics and Political Science, London, UK
Margaret Perkins
Affiliation:
Care Policy and Evaluation Centre, London School of Economics and Political Science, London, UK
Raphael Wittenberg
Affiliation:
Care Policy and Evaluation Centre, London School of Economics and Political Science, London, UK
*
*Corresponding author. Email: [email protected]
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Abstract

This paper examines how care home managers in England conceptualised the approach to delivering personalised care in the homes they managed. We conducted interviews with care home managers and mapped the approaches they described on two distinct characterisations of personalised care prominent in the research and practitioner literature: the importance of close care relationships and the degree of resident choice and decision-making promoted by the care home. We derived three ‘types’ of personalised care in care homes. These conceptualise the care home as an ‘institution’, a ‘family’ and a ‘hotel’. We have added a fourth type, the ‘co-operative’, to propose a type that merges proximate care relationships with an emphasis on resident choice and decision-making. We conclude that each approach involves trade-offs and that the ‘family’ model may be more suitable for people with advanced dementia, given its emphasis on relationships. While the presence of a range of diverse approaches to personalising care in a care home market may be desirable as a matter of choice, access to care homes in England is likely to be constrained by availability and cost.

Keywords

Personalisationperson-centred carechoicecare homesresidential care
Type
Article
Information
Ageing & Society , Volume 42 , Issue 5 , May 2022 , pp. 993 - 1013
Copyright
Copyright © The Author(s), 2020. Published by Cambridge University Press

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