Competition is too keen to permit Management to continue with methods satisfactory five or ten years ago and some typical modern tools of management are reviewed.

The use of Electronic Data processing equipment (EDP) can be overdone but when used wisely it can be of tremendous help in enabling management to fulfil its responsibilities and to make good decisions. Many areas are reviewed where EDP has been used to advantage, including processes used for planning, marketing, maintenance, inventory, finance, personnel and on-line systems such as automatic reservations, teletype switching, etc. Although the examples represent modern airline management techniques they are also usable by many other industries.