Dedication

pp iii-iv

Contents

pp v-vii

List of figures, tables and boxes

pp viii-ix

List of cartoons

pp x-x

About the author

pp xi-xii

Acknowledgements

pp xiii-xiv

Who is this book for?

pp xv-xvi

Introduction

pp 1-12

Part One - Empathy Level Zero: hurting

pp 13-14

one - Crime and unhappiness

pp 15-24

two - The gap caused by crime

pp 25-38

Part Two - Empathy Level One: seeing

pp 39-40

three - Entering the criminal justice system

pp 41-48

four - Into the criminal courts

pp 49-68

Part Three - Empathy Level Two: voicing

pp 69-70

five - Unripe restorative justice

pp 71-78

six - Restorative enquiry

pp 79-88

seven - The keys and blocks to restorative justice

pp 89-100

eight - Choice, encouragement or coercion?

pp 101-114

Part Four - Empathy Level Three: hearing

pp 115-116

nine - Indirect restorative justice

pp 117-124

ten - The restorative meeting

pp 125-148

Part Five - Empathy Level Four: helping

pp 149-150

eleven - ‘Doing sorry’

pp 151-156

twelve - Does it always go so well?

pp 157-160

Part Six - Empathy Level Five: healing

pp 161-162

thirteen - Into the heart of restorative justice

pp 163-192

Conclusion

pp 193-196

Appendix: Further information and resources

pp 197-200