Contents

pp v-viii

List of figures and tables

pp ix-xii

Acknowledgements

pp xiii-xiv

The authors

pp xv-xvi

List of abbreviations

pp xvii-xviii

Series Editor's introduction

pp xix-xx

Introduction

pp xxi-xxii

Section 1 - Theories

1 - Understanding how people behave, learn and develop

pp 1-4

2 - Kolb learning cycle and styles

pp 4-8

3 - Honey and Mumford – learning styles

pp 8-11

4 - VAK learning styles

pp 11-12

5 - MBTI® – Myers Briggs® Type Indicator

pp 12-14

6 - Jigsaw Discovery Tool©

pp 14-16

7 - The DiSC® model

pp 16-19

8 - Benziger Thinking Styles Assessment (BTSA)

pp 19-20

9 - SDI – Strength Deployment Inventory®

pp 21-23

10 - Kirkpatrick's four levels of evaluation model

pp 23-26

Section 2 - Infrastructure

11 - Why develop staff?

pp 27-30

12 - Workforce planning

pp 30-32

13 - Job descriptions

pp 33-34

14 - Person specifications

pp 34-36

15 - Advertisements

pp 36-37

16 - Shortlisting

pp 37-39

17 - Interviews

pp 39-43

18 - Interviews – presentations and tests

pp 44-45

19 - Interviews – feedback

pp 45-48

20 - Inductions

pp 48-50