Contents

pp iii-iv

List of tables and figures

pp v-vi

Notes on contributors

pp vii-xii

Part One - Introduction and overview

pp 1-2

one - Introduction: debating personalisation

pp 3-10

two - Taking stock of personalisation

pp 11-24

three - Making it real: from Putting People First to Think Local, Act Personal

pp 25-34

Part Two - The challenges of personalisation

pp 35-36

four - Resource allocation systems: complex and counterproductive?

pp 37-44

five - Safeguarding, risk and personalisation

pp 45-54

six - Can personalisation work for older people?

pp 55-64

seven - Personalisation: where do carers fit?

pp 65-74

eight - Self-funders: the road from perdition?

pp 75-84

Part Three - Frontline perspectives

pp 85-86

nine - Managing direct payments

pp 87-94

ten - Beyond ‘being an employer’: developing micro-markets

pp 95-102

eleven - What about the workforce?

pp 103-110

twelve - A view from social work practice

pp 111-116

Part Four - Personalisation in the NHS: personal health budgets

pp 117-118

thirteen - Managing a personal health budget: Malcolm's story(book)

pp 119-124

fourteen - Evaluation of the personal health budget pilot programme

pp 125-132

fifteen - Personal health budgets: a threat to the NHS?

pp 133-142

sixteen - Where next for personal health budgets?

pp 143-150

Part Five - Responses and conclusions

pp 151-152

seventeen - Advancing the positives of personalisation / person-centred support: a multi-perspective view

pp 153-166

eighteen - After personalisation

pp 167-184

nineteen - Conclusion: glass half full or glass half empty?

pp 185-192

References

pp 193-212

Index

pp 213-219