Skip to main content Accessibility help
×
Hostname: page-component-78c5997874-t5tsf Total loading time: 0 Render date: 2024-11-09T19:28:36.732Z Has data issue: false hasContentIssue false

References

Published online by Cambridge University Press:  05 April 2016

Gerben A. van Kleef
Affiliation:
Universiteit van Amsterdam
Get access

Summary

Image of the first page of this content. For PDF version, please use the ‘Save PDF’ preceeding this image.'
Type
Chapter
Information
The Interpersonal Dynamics of Emotion
Toward an Integrative Theory of Emotions as Social Information
, pp. 244 - 291
Publisher: Cambridge University Press
Print publication year: 2016

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

Adam, H., & Shirako, A. (2013). Not all anger is created equal: The impact of the expresser’s culture on the social effects of anger in negotiations. Journal of Applied Psychology, 98, 785798.CrossRefGoogle ScholarPubMed
Adam, H., Shirako, A., & Maddux, W. W. (2010). Cultural variance in the interpersonal effects of anger in negotiations. Psychological Science, 21, 882889.CrossRefGoogle ScholarPubMed
Adelmann, P. K., & Zajonc, R. B. (1989). Facial efference and the experience of emotion. Annual Review of Psychology, 40, 249280.CrossRefGoogle ScholarPubMed
Adolphs, R., Tranel, D., Damasio, H., & Damasio, A. (1994). Impaired recognition of emotion in facial expressions following bilateral damage to the human amygdala. Nature, 372, 669672.CrossRefGoogle Scholar
Allred, K. G. (1999). Anger and retaliation: Toward an understanding of impassioned conflict in organizations. Research on Negotiation in Organizations, 7, 2758.Google Scholar
Allred, K. G., Mallozzi, J. S., Matsui, F., & Raia, C. P. (1997). The influence of anger and compassion on negotiation performance. Organizational Behavior and Human Decision Processes, 70, 175187.CrossRefGoogle Scholar
Amabile, T. M., Barsade, S. G., Mueller, J. S., & Staw, B. M. (2005). Affect and creativity at work. Administrative Science Quarterly, 50, 367403.CrossRefGoogle Scholar
Ames, D. R., & Johar, G. V. (2009). I’ll know what you’re like when I see how you feel: How and when affective displays influence behavior-based impressions. Psychological Science, 20, 586593.CrossRefGoogle ScholarPubMed
Anderson, C., Keltner, D., & John, O. P. (2003). Emotional convergence between people over time. Journal of Personality and Social Psychology, 84, 10541068.CrossRefGoogle ScholarPubMed
Anderson, C., & Kilduff, G. J. (2009). Why do dominant personalities attain influence in face-to-face groups? The competence-signaling effects of trait dominance. Journal of Personality and Social Psychology, 96, 491503.CrossRefGoogle ScholarPubMed
Anderson, P. A., & Guerrero, L. K. (1998). The handbook of communication and emotion. San Diego, CA: Academic Press.Google Scholar
Andrade, E. B., & Ho, T.-H. (2007). How is the boss’s mood today? I want a raise. Psychological Science, 18, 668671.CrossRefGoogle Scholar
Andrade, E. B., & Ho, T.-H. (2009). Gaming emotions in social interactions. Journal of Consumer Research, 36, 539551.CrossRefGoogle Scholar
Andrew, R. J. (1963). The origin and evolution of the calls and facial expressions of the primates. Behaviour, 20, 1109.CrossRefGoogle Scholar
Andrew, R. J. (1965). The origins of facial expressions. Scientific American, 213, 8894.CrossRefGoogle ScholarPubMed
Argyle, M., Alkema, F., & Gilmour, R. (1972). The communication of friendly and hostile attitudes by verbal and non-verbal signals. European Journal of Social Psychology, 1, 385402.CrossRefGoogle Scholar
Aristotle, J. R. (350BCE/2004). The Nicomachean studies (Thompson, J. A. K., Trans.). New York: Oxford University Press.Google Scholar
Ashby, F. G., Isen, A. M., & Turken, A. U. (1999). A neuropsychological theory of positive affect and its influence on cognition. Psychological Bulletin, 106, 529550.Google ScholarPubMed
Ashforth, B. E., & Humphrey, R. H. (1993). Emotional labor in service roles: The influence of identity. Academy of Management Review, 18, 88115.CrossRefGoogle Scholar
Ashkanasy, N. M., & Tse, B. (2000). Transformational leadership as management of emotion: A conceptual review. In Ashkanasy, N. M., Härtel, C. E., & Zerbe, W. J., (Eds.), Emotions in the workplace: Research, theory, and practice (pp. 221235). Westport, CT: Quorum Books/Greenwood Publishing Group.Google Scholar
Averill, J. R. (1982). Anger and aggression. New York: Springer.CrossRefGoogle Scholar
Aviezer, H., Trope, Y., & Todorov, A. (2012). Body cues, not facial expressions, discriminate between intense positive and negative emotions. Science, 338, 12251229.CrossRefGoogle Scholar
Baccus, J. R., Baldwin, M. W., & Packer, D. J. (2004). Increasing implicit self-esteem through classical conditioning. Psychological Science, 15, 498502.CrossRefGoogle ScholarPubMed
Bachman, G. F., & Guerrero, L. K. (2006). Forgiveness, apology, and communicative responses to hurtful events. Communication Reports, 19, 4556.CrossRefGoogle Scholar
Barclay, L. J., Skarlicki, D. P., & Pugh, S. D. (2005). Exploring the role of emotions in injustice perceptions and retaliation. Journal of Applied Psychology, 90, 629643.CrossRefGoogle ScholarPubMed
Barger, P. B., & Grandey, A. A. (2006). Service with a smile and encounter satisfaction: Emotional contagion and appraisal mechanisms. Academy of Management Journal, 49, 12291238.CrossRefGoogle Scholar
Barnett, M. A., Howard, J. A., Melton, E. M., & Dino, G. A. (1982). Effect of inducing sadness about self or other on helping behavior in high- and low-empathic children. Child Development, 53, 920923.CrossRefGoogle Scholar
Baron, R. A., Neuman, J. H., & Geddes, D. (1999). Social and personal determinants of workplace aggression: Evidence for the impact of perceived injustice and the type A behavior pattern. Aggressive Behavior, 25, 281296.3.0.CO;2-J>CrossRefGoogle Scholar
Barry, B., & Oliver, R. L. (1996). Affect in dyadic negotiation: A model and propositions. Organizational Behavior and Human Decision Processes, 67, 127143.CrossRefGoogle Scholar
Barsade, S. G. (2002). The ripple effect: Emotional contagion and its influence on group behavior. Administrative Science Quarterly, 47, 644675.CrossRefGoogle Scholar
Barsade, S. G., & Gibson, D. E. (1998). Group emotion: A view from top and bottom. In Gruenfeld, D., Mannix, E., & Neale, M. (Eds.), Research on managing groups and teams (pp. 81102). Stamford, CT: JAI Press.Google Scholar
Barsade, S. G., Ward, A. J., Turner, J. D. F., & Sonnenfeld, J. A. (2000). To your heart’s content: A model of affective diversity in top management teams. Administrative Science Quarterly, 45, 802836.CrossRefGoogle Scholar
Barsalou, L. W., Niedenthal, P. M., Barbey, A. K., & Ruppert, J. A. (2003). Social embodiment. In Ross, B. H. (Ed.), The psychology of learning and motivation, Vol. 43: Advances in research and theory (pp. 4392). New York: Academic Press.Google Scholar
Bartel, C. A., & Saavedra, R. (2000). The collective construction of work group moods. Administrative Science Quarterly, 45, 197231.CrossRefGoogle Scholar
Bartholow, B. D., Fabiani, M., Gratton, G., & Bettencourt, B. A. (2001). A psychophysiological examination of cognitive processing of and affective responses to social expectancy violations. Psychological Science, 12, 197204.CrossRefGoogle ScholarPubMed
Bass, B. M. (1985). Leadership and performance beyond expectations. New York: Free Press.Google Scholar
Bass, B. M., & Riggio, R. E. (2005). Transformational leadership (2nd ed.). Mahwah, NJ: Erlbaum.Google Scholar
Bateman, T. S., & Organ, D. W. (1983). Job satisfaction and the good soldier: The relationship between affect and employee “citizenship.” Academy of Management Journal, 26, 587595.CrossRefGoogle Scholar
Batra, R., & Stayman, D. M. (1990). The role of mood in advertising effectiveness. Journal of Consumer Research, 17, 203214.CrossRefGoogle Scholar
Batson, C. D., Fultz, J., & Schoenrade, P. A. (1987). Distress and empathy: Two qualitatively distinct vicarious emotions with different motivational consequences. Journal of Personality, 55, 1939.CrossRefGoogle ScholarPubMed
Batson, C. D., O’Quin, K., Fultz, J., Vanderplas, M., & Isen, A. M. (1983). Influence of self-reported distress and empathy on egoistic versus altruistic motivation to help. Journal of Personality and Social Psychology, 45, 706718.CrossRefGoogle Scholar
Baumeister, R. F., & Leary, M. R. (1995). The need to belong: Desire for interpersonal attachments as a fundamental human motivation. Psychological Bulletin, 117, 497529.CrossRefGoogle ScholarPubMed
Baumeister, R. F., Stillwell, A. M., & Heatherton, T. F. (1994). Guilt: An interpersonal approach. Psychological Bulletin, 115, 243267.CrossRefGoogle ScholarPubMed
Bauminger, N., & Kasari, C. (2000). Loneliness and friendship in high‐functioning children with autism. Child Development, 71, 447456.CrossRefGoogle ScholarPubMed
Bavelas, J. B., Black, A., Lemery, C. R., & Mullett, J. (1986). “I show how you feel”: Motor mimicry as a communicative act. Journal of Personality and Social Psychology, 50, 322329.CrossRefGoogle Scholar
Bayliss, A. P., Frischen, A., Fenske, M. J., & Tipper, S. P. (2007). Affective evaluations of objects are influenced by observed gaze direction and emotional expression. Cognition, 104, 644653.CrossRefGoogle ScholarPubMed
Bazerman, M. H., Tenbrunsel, A. E., & Wade-Benzoni, K. A. (2008). When “sacred” issues are at stake. Negotiation Journal, 24, 113117.CrossRefGoogle Scholar
Beach, S. R. H., Smith, D. A., & Fincham, F. D. (1994). Marital interventions for depression: Empirical foundation and future prospects. Applied and Preventive Psychology, 3, 233250.CrossRefGoogle Scholar
Beal, D. J., Trougakos, J. P., Weiss, H. M., & Dalal, R. S. (2013). Affect spin and the emotion regulation process at work. Journal of Applied Psychology, 98, 593605.CrossRefGoogle ScholarPubMed
Bechtoldt, M. N., Rohrmann, S., De Pater, I. E., & Beersma, B. (2011). The primacy of perceiving: Emotion recognition buffers negative effects of emotional labor. Journal of Applied Psychology, 96, 10871094.CrossRefGoogle ScholarPubMed
Bell, K. L., & Calkins, S. D. (2000). Relationships as inputs and outputs of emotion regulation. Psychological Inquiry, 11, 160163.Google Scholar
Benjamin, L. S., & Wonderlich, S. A. (1994). Social perceptions and borderline personality disorder: The relation to mood disorders. Journal of Abnormal Psychology, 103, 610624.CrossRefGoogle ScholarPubMed
Berenbaum, H., & Oltmanns, T. F. (1992). Emotional experience and expression in schizophrenia and depression. Journal of Abnormal Psychology, 101, 3744.CrossRefGoogle ScholarPubMed
Berry, D. S., & Hansen, J. S. (1996). Positive affect, negative affect, and social interaction. Journal of Personality and Social Psychology, 71, 796809.CrossRefGoogle Scholar
Berry, D. S., & Willingham, J. K. (1997). Affective traits, responses to conflict, and satisfaction in romantic relationships. Journal of Research in Personality, 31, 564576.CrossRefGoogle Scholar
Berscheid, E., & Ammazzalorso, H. (2001). Emotional experience in close relationships. In Fletcher, G. J. O. & Clark, M. S. (Eds.), Blackwell handbook of social psychology: Interpersonal processes (pp. 308330). London: Blackwell.Google Scholar
Blair, R. J. R. (2003). Facial expressions, their communicatory functions and neuro-cognitive substrates. Philosophical Transactions of the Royal Society of London. Series B: Biological Sciences, 358, 561572.CrossRefGoogle ScholarPubMed
Bodenhausen, G. V., Sheppard, L. A., & Kramer, G. P. (1994). Negative affect and social judgment: The differential impact of anger and sadness. European Journal of Social Psychology, 24, 4562.CrossRefGoogle Scholar
Bommer, W. H., Pesta, B. J., & Storrud-Barnes, S. F. (2011). Nonverbal emotion recognition and performance: Differences matter differently. Journal of Managerial Psychology, 26, 2841.CrossRefGoogle Scholar
Bonanno, G. A., Papa, A., Lalande, K., Westphal, M., & Coifman, K. (2004). The importance of being flexible: The ability to both enhance and suppress emotional expression predicts long-term adjustment. Psychological Science, 15, 482487.CrossRefGoogle ScholarPubMed
Bono, J. E., & Ilies, R. (2006). Charisma, positive emotions, and mood contagion. The Leadership Quarterly, 17, 317334.CrossRefGoogle Scholar
Boone, R. T., & Buck, R. (2003). Emotional expressivity and trustworthiness: The role of nonverbal behavior in the evolution of cooperation. Journal of Nonverbal Behavior, 27, 163182.CrossRefGoogle Scholar
Bower, G. H. (1981). Mood and memory. American Psychologist, 36, 129148.CrossRefGoogle ScholarPubMed
Boyum, L. A., & Parke, R. D. (1995). The role of family emotional expressiveness in the development of children’s social competence. Journal of Marriage and the Family, 57, 593608.CrossRefGoogle Scholar
Brackett, M. A., Rivers, S., Shiffman, S., Lerner, N., & Salovey, P. (2006). Relating emotional abilities to social functioning: A comparison of self-report and performance measures of emotional intelligence. Journal of Personality and Social Psychology, 91, 780795.CrossRefGoogle ScholarPubMed
Bradley, G. W. (1978). Self-serving biases in the attribution process: A reexamination of the fact or fiction question. Journal of Personality and Social Psychology, 36, 5671.CrossRefGoogle Scholar
Bronstein, P., Fitzgerald, M., Briones, M., Pieniadz, J., & D’Ari, A. (1993). Family emotional expressiveness as a predictor of early adolescent social and psychological adjustment. The Journal of Early Adolescence, 13, 448471.CrossRefGoogle Scholar
Brown, C. S., & Sulzer-Azaroff, B. (1994). An assessment of the relationship between customer satisfaction and service friendliness. Journal of Organizational Behavior Management, 14, 5576.CrossRefGoogle Scholar
Brown, D. J., & Keeping, L. M. (2005). Elaborating the construct of transformational leadership: The role of affect. The Leadership Quarterly, 16, 245272.CrossRefGoogle Scholar
Bruder, M., Dosmukhambetova, D., Nerb, J., & Manstead, A. S. R. (2012). Emotional signals in nonverbal interaction: Dyadic facilitation and convergence in expressions, appraisals, and feelings. Cognition & Emotion, 26, 480502.CrossRefGoogle ScholarPubMed
Bruder, M., Fischer, A., & Manstead, A. S. R. (2014). Social appraisal as a cause of collective emotions. In von Scheve, C. & Salmela, M. (Eds.), Collective emotions (pp. 141155). New York: Oxford University Press.CrossRefGoogle Scholar
Buck, R. (1980). Nonverbal behavior and the theory of emotion: The facial feedback hypothesis. Journal of Personality and Social Psychology, 38, 811824.CrossRefGoogle ScholarPubMed
Buck, R. (1984). The communication of emotion. New York: Guilford Press.Google Scholar
Buck, R. (1985). Prime theory: An integrated view of motivation and emotion. Psychological Review, 92, 389413.CrossRefGoogle Scholar
Buck, R. (1994). Social and emotional functions in facial expression and communication: The readout hypothesis. Biological Psychology, 38, 95115.CrossRefGoogle ScholarPubMed
Buck, R., Losow, J. I., Murphy, M. M., & Costanzo, P. (1992). Social facilitation and inhibition of emotional expression and communication. Journal of Personality and Social Psychology, 63, 962968.CrossRefGoogle ScholarPubMed
Bucy, E. P. (2000). Emotional and evaluative consequences of inappropriate leader displays. Communication Research, 27, 194226.CrossRefGoogle Scholar
Bugental, D. (1974). Interpretations of naturally occurring discrepancies between words and intonation: Modes of inconsistency resolution. Journal of Personality and Social Psychology, 30, 125133.CrossRefGoogle Scholar
Buss, D. M. (1999). Evolutionary psychology: The new science of the mind. Boston, MA: Allyn & Bacon.Google Scholar
Butler, E. A. (2011). Temporal Interpersonal Emotion Systems: The “TIES” that form relationships. Personality and Social Psychology Review, 15, 367393.CrossRefGoogle ScholarPubMed
Butler, E. A., Egloff, B., Wilhelm, F. H., Smith, N. C., Erickson, E. A., & Gross, J. J. (2003). The social consequences of expressive suppression. Emotion, 3, 4867.CrossRefGoogle ScholarPubMed
Buttelmann, D., Call, J., & Tomasello, M. (2009). Do great apes use emotional expressions to infer desires? Developmental Science, 12, 688698.CrossRefGoogle ScholarPubMed
Byron, K. (2007). Male and female managers’ ability to read emotions: Relationships with supervisor’s performance ratings and subordinates’ satisfaction ratings. Journal of Occupational and Organizational Psychology, 80, 713733.CrossRefGoogle Scholar
Byron, K. (2008). Carrying too heavy a load? The communication and miscommunication of emotion by email. Academy of Management Review, 33, 309327.CrossRefGoogle Scholar
Cacioppo, J. T., & Gardner, W. L. (1999). Emotion. Annual Review of Psychology, 50, 191214.CrossRefGoogle Scholar
Caporael, L. R. (1997). The evolution of truly social cognition: The core configurations model. Personality and Social Psychology Review, 1, 276298.CrossRefGoogle ScholarPubMed
Carlson, M., Charlin, V., & Miller, N. (1988). Positive mood and helping behavior: A test of six hypotheses. Journal of Personality and Social Psychology, 55, 211229.CrossRefGoogle ScholarPubMed
Carnevale, P. J., & Pruitt, D. G. (1992). Negotiation and mediation. Annual Review of Psychology, 43, 531582.CrossRefGoogle Scholar
Carstensen, L. L., Gottman, J. M., & Levenson, R. W. (1995). Emotional behavior in long-term marriage. Psychology and Aging, 10, 140149.CrossRefGoogle ScholarPubMed
Carver, C. S., & Harmon-Jones, E. (2009). Anger is an approach-related affect: evidence and implications. Psychological Bulletin, 135, 183204.CrossRefGoogle ScholarPubMed
Cassidy, J. (1994). Emotion regulation: Influences of attachment relationships. Monographs of the Society for Research in Child Development, 59, 228249.CrossRefGoogle ScholarPubMed
Castelfranchi, C., & Poggi, I. (1990). Blushing as discourse: Was Darwin wrong? In Crozier, W. R. (Ed.), Shyness and embarrassment: Perspectives from social psychology (pp. 230254). Cambridge: Cambridge University Press.CrossRefGoogle Scholar
Chaiken, S. (1980). Heuristic versus systematic information-processing and the use of source versus message cues in persuasion. Journal of Personality and Social Psychology, 39, 752766.CrossRefGoogle Scholar
Chaiken, S., Liberman, A., & Eagly, A. H. (1989). Heuristic and systematic information processing within and beyond the persuasion context. In Uleman, J. S. & Bargh, J. A. (Eds.), Unintended thought (pp. 212252). New York: Guilford.Google Scholar
Chaiken, S., & Trope, Y. (Eds.). (1999). Dual-process theories in social psychology. New York: Guilford Press.Google Scholar
Chalian, D. (2010, June 11). David Chalian Says “Farewell” to “Top Line.” Available from http://abcnews.go.com/Politics/video/david-chalian-farewell-top-line-10888445Google Scholar
Chang, J. W., Sy, T., & Choi, J. N. (2012). Team emotional intelligence and performance: Interactive dynamics between leaders and members. Small Group Research, 43, 75104.CrossRefGoogle Scholar
Chapman, H. A., Kim, D. A., Susskind, J. M., & Anderson, A. K. (2009). In bad taste: Evidence for the oral origins of moral disgust. Science, 323, 12221226.CrossRefGoogle ScholarPubMed
Chen, S., & Chaiken, S. (1999). The heuristic-systematic model in its broader context. In Chaiken, S. & Trope, Y. (Eds.), Dual-process theories in social psychology (pp. 7396). New York: Guilford.Google Scholar
Cheshin, A., Amit, A., & Van Kleef, G. A. (2015). The interpersonal effects of emotion intensity in customer service: How service providers’ expressions of mild versus intense happiness and sadness shape customer trust and satisfaction. Unpublished manuscript.Google Scholar
Cheshin, A., Glikson, E., Van Kleef, G. A., & Rafaeli, A. (2015). Is the angry customer always right? How anger intensity of customers shapes service providers’ responses. Unpublished manuscript.Google Scholar
Cheshin, A., Israely, R., & Rafaeli, A. (2015). Teammate’s emotion as evaluative feedback: The effects of encountering anger and happiness of teammates and their influence on self-efficacy and performance. Unpublished manuscript.Google Scholar
Cheshin, A. Rafaeli, A., & Bos, N. (2011). Anger and happiness in virtual teams: Emotional influences of text and behavior on others’ affect in the absence of non-verbal cues. Organizational Behavior and Human Decision Processes, 116, 216.CrossRefGoogle Scholar
Chi, N.-W., Chung, Y.-Y., & Tsai, W.-C. (2011). How do happy leaders enhance team success? The mediating roles of transformational leadership, group affective tone, and team process. Journal of Applied Social Psychology, 41, 14211454.CrossRefGoogle Scholar
Chi, N.-W., & Ho, T.-R. (2014). Understanding when leader negative emotional expression enhances follower performance: The moderating roles of follower personality traits and perceived leader power. Human Relations, 67, 10511072.CrossRefGoogle Scholar
Chovil, N. (1991). Social determinants of facial displays. Journal of Nonverbal Behavior, 15, 141154.CrossRefGoogle Scholar
Cialdini, R. B., & Goldstein, N. J. (2004). Social influence: Compliance and conformity. Annual Review of Psychology, 55, 591621.CrossRefGoogle ScholarPubMed
Cialdini, R. B, Reno, R. R., & Kallgren, C. A. (1990). A focus theory of normative conduct: Recycling the concept of norms to reduce littering in public places. Journal of Personality and Social Psychology, 58, 10151026.CrossRefGoogle Scholar
Cialdini, R. B., Schaller, M., Houlihan, D., Arps, K., Fultz, J., & Beaman, A. L. (1987). Empathy-based helping: Is it selflessly or selfishly motivated? Journal of Personality and Social Psychology, 52, 749758.CrossRefGoogle ScholarPubMed
Clark, C. (1990). Emotions and the micropolitics in everyday life: Some patterns and paradoxes of “place.” In Kemper, T. D. (Ed.), Research agendas in the sociology of emotions (pp. 305334). Albany: State University of New York Press.Google Scholar
Clark, M. S., Ouellette, R., Powell, M. C., & Milberg, S. (1987). Recipient’s mood, relationship type, and helping. Journal of Personality and Social Psychology, 53, 94103.CrossRefGoogle ScholarPubMed
Clark, M. S., Pataki, S. P., & Carver, V. H. (1996). Some thoughts and findings on self-presentation of emotions in relationships. In Fletcher, G. J. O. & Fitness, J. (Eds.), Knowledge structures in close relationships: A social psychological approach (pp. 247274). Mahwah, NJ: Erlbaum.Google Scholar
Clark, M. S., & Taraban, C. B. (1991). Reactions to and willingness to express emotion in two types of relationships. Journal of Experimental Social Psychology, 27, 324336.CrossRefGoogle Scholar
Cohn, J. F., & Tronick, E. Z. (1983). Three-month-old infants’ reaction to simulated maternal depression. Child Development, 54, 185193.CrossRefGoogle ScholarPubMed
Collins, A. L., Lawrence, S. A., Troth, A. C., & Jordan, P. J. (2013). Group affective tone: A review and future research directions. Journal of Organizational Behavior, 34, S43S62.CrossRefGoogle Scholar
Collins, R. C. (1990). Stratification, emotional energy, and the transient emotions. In Kemper, T. D. (Ed.), Research agendas in the sociology of emotions (pp. 2757). Albany: State University of New York Press.Google Scholar
Condry, J., & Condry, S. (1976). Sex differences: A study of the eye of the beholder. Child Development, 47, 812819.Google Scholar
Connelly, S., & Ruark, G. (2010). Leadership style and activating potential moderators of the relationships among leader emotional displays and outcomes. The Leadership Quarterly, 21, 745764.CrossRefGoogle Scholar
Conway, A. R., Cowan, N., Bunting, M. F., Therriault, D. J., & Minkoff, S. R. (2002). A latent variable analysis of working memory capacity, short-term memory capacity, processing speed, and general fluid intelligence. Intelligence, 30, 163183.CrossRefGoogle Scholar
Cornelius, R. R. (1984). A rule model of emotional expression. In Malatesta, C. Z. & Izard, C. E. (Eds.), Emotion in adult development (pp. 213233). Beverly Hills, CA: Sage.Google Scholar
Cornelius, R. R., & Labott, S. M. (2001). The social psychological aspects of crying. In Vingerhoets, A. J. J. M. & Cornelius, R. R. (Eds.), Adult crying: A biopsychosocial approach (pp. 159176). Hove: Brunner-Routledge.Google Scholar
Cornelius, R. R., & Lubliner, E. (2003, October). The what and why of others’ responses to our tears: Adult crying as an attachment behavior. Paper presented at the third international conference on The (Non)Expression of Emotions in Health and Disease, Tilburg, The Netherlands.Google Scholar
Cornelius, R. R., Nussbaum, R., Warner, L., & Moeller, C. (2000, August). An action full of meaning and of real service: The social and emotional messages of crying. Paper presented at the XIth conference of the International Society for Research on Emotions, Quebec City, Canada.Google Scholar
Cosmides, L., & Tooby, J. (1992). Cognitive adaptations for social exchange. In Barkow, J. H., Cosmides, L., & Tooby, J. (Eds.), The adapted mind: Evolutionary psychology and the generation of culture (pp. 163228). New York: Oxford University Press.CrossRefGoogle Scholar
Costa, P. T. Jr., & McCrae, R. R. (1988). Personality in adulthood: A six-year longitudinal study of self-reports and spouse ratings on the NEO Personality Inventory. Journal of Personality and Social Psychology, 54, 853863.CrossRefGoogle ScholarPubMed
Costa, P. T. Jr., & McCrae, R. R. (1992). Revised NEO Personality Inventory. Odessa, FL: Psychological Assessment Resources.Google Scholar
Côté, S. (2005). A social interaction model of the effects of emotion regulation on work strain. Academy of Management Review, 30, 509530.CrossRefGoogle Scholar
Côté, S. (2007). Group emotional intelligence and group performance. In Mannix, E. A., Neale, M. A., & Anderson, C. P. (Eds.), Research on managing groups and teams (Vol. 10, pp. 309336). Oxford: Elsevier.Google Scholar
Côté, S. (2010). Taking the “intelligence” in emotional intelligence seriously. Industrial and Organizational Psychology, 3, 127130.CrossRefGoogle Scholar
Côté, S., DeCelles, K., McCarthy, J., & Van Kleef, G. A., & Hideg, I. (2011). The Jekyll and Hyde of emotional intelligence: Emotion regulation knowledge facilitates prosocial and interpersonally deviant behavior. Psychological Science, 22, 10731080.CrossRefGoogle ScholarPubMed
Côté, S., & Hideg, I. (2011). The ability to influence others via emotion displays: A new dimension of emotional intelligence. Organizational Psychology Review, 1, 5371.CrossRefGoogle Scholar
Côté, S., Hideg, I., & Van Kleef, G. A. (2013). The consequences of faking anger in negotiations. Journal of Experimental Social Psychology, 49, 453463.CrossRefGoogle Scholar
Côté, S., Lopes, P. N., Salovey, P., & Miners, C. T. (2010). Emotional intelligence and leadership emergence in small groups. The Leadership Quarterly, 21, 496508.CrossRefGoogle Scholar
Coyne, J. C. (1976). Depression and the response of others. Journal of Abnormal Psychology, 85, 186193.CrossRefGoogle ScholarPubMed
Dahling, J. J., & Perez, L. A. (2010). Older worker, different actor? Linking age and emotional labor strategies. Personality and Individual Differences, 48, 574578.CrossRefGoogle Scholar
Damasio, A. R. (1994). Descartes’ error: Emotion, reason, and the human brain. New York: Putnam.Google Scholar
Damen, F., Van Knippenberg, B., & Van Knippenberg, D. (2008a). Affective match in leadership: Leader emotional display, follower positive affect, and follower performance. Journal of Applied Social Psychology, 38, 868902.CrossRefGoogle Scholar
Damen, F., Van Knippenberg, D., & Van Knippenberg, B. (2008b). Leader affective displays and attributions of charisma: The role of arousal. Journal of Applied Social Psychology, 38, 25942614.CrossRefGoogle Scholar
Darby, B. W., & Schlenker, B. R. (1982). Children’s reactions to apologies. Journal of Personality and Social Psychology, 43, 742753.CrossRefGoogle Scholar
Darwin, C. (1872). The expression of the emotions in man and animals (3rd ed.). London: HarperCollins.CrossRefGoogle Scholar
Dasborough, M. T., & Ashkanasy, N. M. (2002). Emotion and attribution of intentionality of leader-member relationships. The Leadership Quarterly, 13, 615634.CrossRefGoogle Scholar
Davidson, R. J., Putnam, K. M., & Larson, C. L. (2000). Dysfunction in the neural circuitry of emotion regulation – a possible prelude to violence. Science, 289, 591594.CrossRefGoogle ScholarPubMed
De Dreu, C. K. W. (2003). Time pressure and closing of the mind in negotiation. Organizational Behavior and Human Decision Processes, 91, 280295.CrossRefGoogle Scholar
De Dreu, C. K. W. (2010). Social conflict: The emergence and consequences of struggle and negotiation. In Fiske, S. T., Gilbert, D. T., & Gardner, L. (Eds.), Handbook of social psychology (5th ed., Vol. 2, pp. 9831023). Hoboken, NJ: Wiley.Google Scholar
De Dreu, C. K. W., Baas, M., & Nijstad, B. A. (2008). Hedonic tone and activation level in the mood-creativity link: Towards a dual pathway to creativity model. Journal of Personality and Social Psychology, 94, 739756.CrossRefGoogle Scholar
De Dreu, C. K. W., Beersma, B., Steinel, W., & Van Kleef, G. A. (2007). The psychology of negotiation: Principles and basic processes. In Kruglanski, A. W. & Higgins, E. T. (Eds.), Social psychology: Handbook of basic principles (2nd ed., pp. 608629). New York: Guilford.Google Scholar
De Dreu, C. K. W., & Carnevale, P. J. (2003). Motivational bases of information processing and strategy in conflict and negotiation. Advances in Experimental Social Psychology, 35, 235291.CrossRefGoogle Scholar
De Dreu, C. K. W., Carnevale, P. J., Emans, B. J. M., & Van De Vliert, E. (1994). Effects of gain-loss frames in negotiation: Loss aversion, mismatching, and frame adoption. Organizational Behavior and Human Decision Processes, 60, 90107.CrossRefGoogle Scholar
De Dreu, C. K. W., Nijstad, B. A., & Van Knippenberg, D. (2008). Motivated information processing in group judgment and decision making. Personality and Social Psychology Review, 12, 2249.CrossRefGoogle ScholarPubMed
De Dreu, C. K. W., & Van Kleef, G. A. (2004). The influence of power on the information search, impression formation, and demands in negotiation. Journal of Experimental Social Psychology, 40, 303319.CrossRefGoogle Scholar
De Houwer, J., Thomas, S., & Baeyens, F. (2001). Associative learning of likes and dislikes: A review of 25 years of research on human evaluative conditioning. Psychological Bulletin, 127, 853869.CrossRefGoogle ScholarPubMed
de Melo, C., Carnevale, P., & Gratch, J. (2011, July). Reverse appraisal: Inferring from emotion displays who is the cooperator and the competitor in a social dilemma. Proceedings of the 33rd Annual Meeting of the Cognitive Science Society, 396401.Google Scholar
de Melo, C. M., Carnevale, P. J., Read, S. J., & Gratch, J. (2014). Reading people’s minds from emotion expressions in interdependent decision making. Journal of Personality and Social Psychology, 106, 7388.CrossRefGoogle ScholarPubMed
de Waal, F. B. M. (1986). The integration of dominance and social bonding in primates. Quarterly Review of Biology, 61, 459479.Google ScholarPubMed
de Waal, F. B. M. (1988). The reconciled hierarchy. In Chance, M. R. A. (Ed.), Social fabrics of the mind (pp. 105136). Hillsdale, NJ: Erlbaum.Google Scholar
de Waal, F. B. M. (1996). Good natured. Cambridge, MA: Harvard University Press.CrossRefGoogle Scholar
de Waal, F. B. M. (2009). The age of empathy: Nature’s lessons for a kinder society. New York: Harmony Books.Google Scholar
Dehghani, M., Carnevale, P. J., & Gratch, J. (2014). Interpersonal effects of expressed anger and sorrow in morally charged negotiation. Judgment and Decision Making, 9, 104113.CrossRefGoogle Scholar
Delcourt, C., Gremler, D. D., Van Riel, A. C., & Van Birgelen, M. (2013). Effects of perceived employee emotional competence on customer satisfaction and loyalty: The mediating role of rapport. Journal of Service Management, 24, 524.CrossRefGoogle Scholar
Denham, S. A., Zoller, D., & Couchoud, E. A. (1994). Socialization of preschoolers’ emotion understanding. Developmental Psychology, 30, 928936.CrossRefGoogle Scholar
DePaulo, B. M., Lindsay, J. L., Malone, B. E., Muhlenbruck, L., Charlton, K., & Cooper, H. (2003). Cues to deception. Psychological Bulletin, 129, 74118.CrossRefGoogle ScholarPubMed
DeSteno, D., Petty, R., Wegener, D. T., & Rucker, D. D. (2000). Beyond valence in the perception of likelihood: The role of emotion specificity. Journal of Personality and Social Psychology, 78, 397416.CrossRefGoogle ScholarPubMed
Deutsch, M. (1973). The resolution of conflict: Constructive and destructive processes. New Haven, CT: Yale University Press.Google Scholar
De Vos, B., Van Zomeren, M., Gordijn, E. H., & Postmes, T. (2013). The communication of “pure” group-based anger reduces tendencies toward intergroup conflict because it increases out-group empathy. Personality and Social Psychology Bulletin, 39, 10431052.CrossRefGoogle ScholarPubMed
Dezecache, G., Conty, L., Chadwick, M., Philip, L., Soussignan, R., Sperber, D., & Grèzes, J. (2013). Evidence for unintentional emotional contagion beyond dyads. PloS ONE, 8, e67371.CrossRefGoogle ScholarPubMed
Diefendorff, J. M., & Greguras, G. J. (2009). Contextualizing emotional display rules: Examining the roles of targets and discrete emotions in shaping display rule perceptions. Journal of Management, 35, 880898.CrossRefGoogle Scholar
Diefendorff, J., Morehart, J., & Gabriel, A. (2010). The influence of power and solidarity on emotional display rules at work. Motivation and Emotion, 34, 120132.CrossRefGoogle Scholar
Dimberg, U. (1988). Facial electromyography and the experience of emotion. Journal of Psychophysiology, 3, 277282.Google Scholar
Dimberg, U., & Öhman, A. (1996). Behold the wrath: Psychophysiological responses to facial stimuli. Motivation and Emotion, 20, 149182.CrossRefGoogle Scholar
Dimberg, U., Thunberg, M., & Elmehed, K. (2000). Unconscious facial reactions to emotional facial expressions. Psychological Science, 11, 8689.CrossRefGoogle ScholarPubMed
Doosje, B., Branscombe, N. R., Spears, R., & Manstead, A. S. (1998). Guilty by association: When one’s group has a negative history. Journal of Personality and Social Psychology, 75, 872886.CrossRefGoogle Scholar
Druckman, D., Broome, B. J., & Korper, S. H. (1988). Value differences and conflict resolution. Journal of Conflict Resolution, 32, 489510.CrossRefGoogle Scholar
Duarte, N. T., Goodson, J. R., & Klich, N. R. (1994). Effects of dyadic quality and duration on performance appraisal. Academy of Management Journal, 37, 499521.CrossRefGoogle Scholar
Duck, S. (1986). Human relationships. London: Sage.Google Scholar
Dunbar, R. I. M. (1992). Neocortex size as a constraint on group size in primates. Journal of Human Evolution, 20, 469493.CrossRefGoogle Scholar
Dunbar, R. I. M. (2004). The human story: A new history of mankind’s evolution. London: Faber.Google Scholar
Dunbar, R. I. M. (2009). The social brain hypothesis and its implications for social evolution. Annals of Human Biology, 36, 562572.CrossRefGoogle ScholarPubMed
Dunham, Y. (2011). An angry = outgroup effect. Journal of Experimental Social Psychology, 47, 668671.CrossRefGoogle Scholar
Dunn, J. R., & Schweitzer, M. E. (2005). Feeling and believing: The influence of emotion on trust. Journal of Personality and Social Psychology, 88, 736748.CrossRefGoogle ScholarPubMed
Dunning, D., Heath, C., & Suls, J. (2004). Flawed self-assessment: Implications for health, education, and the workplace. Psychological Science in the Public Interest, 5, 69106.CrossRefGoogle ScholarPubMed
Eagly, A. H., & Chaiken, S. (1993). The psychology of attitudes. New York: Harcourt Brace Jovanovich.Google Scholar
Eagly, A. H., Karau, S. J., Makhijani, M. G. (1995). Gender and effectiveness of leaders: A meta-analysis. Psychological Bulletin, 117, 125145.CrossRefGoogle ScholarPubMed
Eberly, M. B., & Fong, C. T. (2013). Leading via the heart and mind: The roles of leader and follower emotions, attributions, and interdependence. The Leadership Quarterly, 24, 696711.CrossRefGoogle Scholar
Edell, J., & Burke, M. C. (1987). The power of feelings in understanding advertising effects. Journal of Consumer Research, 14, 421433.CrossRefGoogle Scholar
Eibl-Eibesfeldt, I. (1989). Human ethology. New York: Aldine de Gruyter.Google Scholar
Eid, M., & Diener, E. (2001). Norms for experiencing emotions in different cultures: Inter-and intranational differences. Journal of Personality and Social Psychology, 81, 869885.CrossRefGoogle ScholarPubMed
Eidelman, S., Silvia, P. J., & Biernat, M. (2006). Responding to deviance: Target exclusion and differential devaluation. Personality and Social Psychology Bulletin, 32, 11531164.CrossRefGoogle ScholarPubMed
Eisenberg, N. (2000). Emotion, regulation, and moral development. Annual Review of Psychology, 51, 665697.CrossRefGoogle ScholarPubMed
Eisenberg, N., Cumberland, A., & Spinrad, T. L. (1998). Parental socialization of emotion. Psychological Inquiry, 9, 241273.CrossRefGoogle ScholarPubMed
Eisenberg, N., & Fabes, R. A. (1994). Mothers’ reactions to children’s negative emotions: Relations to children’s temperament and anger behavior. Merrill-Palmer Quarterly, 40, 138156.Google Scholar
Eisenberg, N., Fabes, R. A., Miller, P. A., Fultz, J., Mathy, R. M., Shell, R., et al. (1989). The relations of sympathy and personal distress to prosocial behavior: A multimethod study. Journal of Personality and Social Psychology, 57, 5566.CrossRefGoogle ScholarPubMed
Eisenberg, N., Gershoff, E. T., Fabes, R. A., Shepard, S. A., Cumberland, A. J., Losoya, S. H., Guthrie, I. K., & Murphy, B. C. (2001). Mother’s emotional expressivity and children’s behavior problems and social competence: Mediation through children’s regulation. Developmental Psychology, 37, 475490.CrossRefGoogle ScholarPubMed
Eisenberg, N., & Miller, P. A. (1987). The relation of empathy to prosocial and related behaviors. Psychological Bulletin, 101, 91119.CrossRefGoogle ScholarPubMed
Ekman, P. (1972). Universals and cultural differences in facial expressions of emotion. In Cole, J. K. (Ed.), Nebraska Symposium on Motivation: Vol. 19 (pp. 207283). Lincoln: University of Nebraska Press.Google Scholar
Ekman, P. (Ed.). (1982). Emotion in the human face (2nd ed.). Cambridge, UK: Cambridge University Press.Google Scholar
Ekman, P. (1992). An argument for basic emotions. Cognition & Emotion, 6, 169200.CrossRefGoogle Scholar
Ekman, P. (1993). Facial expression and emotion. American Psychologist, 48, 384392.CrossRefGoogle ScholarPubMed
Ekman, P. (1994). Strong evidence for universals in facial expressions: A reply to Russell’s mistaken critique. Psychological Bulletin, 115, 268287.CrossRefGoogle ScholarPubMed
Ekman, P. (2001). Telling lies: Clues to deceit in the marketplace, politics, and marriage. New York: Norton.Google Scholar
Ekman, P. (2003). Emotions revealed. New York: Henry Holt.Google Scholar
Ekman, P., & Friesen, W. V. (1969). Nonverbal leakage and clues to deception. Psychiatry: Journal for the Study of Interpersonal Processes, 32, 88106.CrossRefGoogle ScholarPubMed
Ekman, P., & Friesen, W. V. (1975). Unmasking the face. Englewood Cliffs, NJ: Prentice-Hall.Google Scholar
Ekman, P., & Friesen, W. V. (1976). Measuring facial movement. Environmental Psychology and Nonverbal Behavior, 1, 5675.CrossRefGoogle Scholar
Ekman, P., & Friesen, W. V. (1978). Facial Action Coding System: A technique for the measurement of facial movement. Palo Alto, CA: Consulting Psychologists Press.Google Scholar
Ekman, P., Friesen, W. V., & O’Sullivan, M. (1988). Smiles when lying. Journal of Personality and Social Psychology, 54, 414420.CrossRefGoogle ScholarPubMed
Ekman, P., Friesen, W. V., O’Sullivan, M., Chan, A., Diacoyanni-Tarlatzis, I., Heider, K., et al. (1987). Universals and cultural differences in the judgements of facial expressions of emotion. Journal of Personality and Social Psychology, 53, 712717.CrossRefGoogle ScholarPubMed
Ekman, P., Hager, J. C., & Friesen, E. V. (1981). The symmetry of emotional and deliberate facial actions. Psychophysiology, 18, 101106.CrossRefGoogle ScholarPubMed
Ekman, P., & O’Sullivan, M. (1991). Who can catch a liar? American Psychologist, 46, 913920.CrossRefGoogle ScholarPubMed
Ekman, P., & Oster, H. (1979). Facial expressions of emotion. Annual Review of Psychology, 30, 527554.CrossRefGoogle Scholar
Elfenbein, H. A. (2005). Team emotional intelligence: What it can mean and how it can affect performance. In Druskat, V. U., Sala, F., & Mount, G. (Eds.), Linking emotional intelligence and performance at work (pp. 165184). Mahwah, NJ: Lawrence Erlbaum.Google Scholar
Elfenbein, H. A. (2007). Emotion in organizations: A review and theoretical integration. Academy of Management Annals, 1, 315386.CrossRefGoogle Scholar
Elfenbein, H. A. (2014). The many faces of emotional contagion: An affective process theory of affective linkage. Organizational Psychology Review, 4, 326362.CrossRefGoogle Scholar
Elfenbein, H. A., & Ambady, N. (2002a). Is there an in-group advantage in emotion? Psychological Bulletin, 128, 243249.CrossRefGoogle ScholarPubMed
Elfenbein, H. A., & Ambady, N. (2002b). On the universality and cultural specificity of emotion recognition: A meta-analysis. Psychological Bulletin, 128, 203235.CrossRefGoogle ScholarPubMed
Elfenbein, H. A., & Ambady, N. (2003). Universals and cultural differences in recognizing emotions. Current Directions in Psychological Science, 12, 159164.CrossRefGoogle Scholar
Elfenbein, H. A., Foo, M. D., White, J., Tan, H. H., & Aik, V. C. (2007). Reading your counterpart: The benefit of emotion recognition accuracy for effectiveness in negotiation. Journal of Nonverbal Behavior, 31, 205223.CrossRefGoogle Scholar
Ellis, B. J., & Malamuth, N. M. (2000). Love and anger in romantic relationships: A discrete systems model. Journal of Personality, 68, 525556.CrossRefGoogle ScholarPubMed
Engle, R. W. (2002). Working memory capacity as executive attention. Current Directions in Psychological Science, 11, 1923.CrossRefGoogle Scholar
Engle, R. W., Tuholski, S. W., Laughlin, J. E., & Conway, A. R. (1999). Working memory, short-term memory, and general fluid intelligence: A latent-variable approach. Journal of Experimental Psychology: General, 128, 309331.CrossRefGoogle ScholarPubMed
Erez, A., Misangyi, V. F., Johnson, D. E., LePine, M. A., & Halverson, K. C. (2008). Stirring the hearts of followers: Charismatic leadership as the transferal of affect. Journal of Applied Psychology, 93, 602615.CrossRefGoogle ScholarPubMed
Evans, J. St. B. T. (2008). Dual-processing accounts of reasoning, judgment, and social cognition. Annual Review of Psychology, 59, 255278.CrossRefGoogle ScholarPubMed
Evers, C., Fischer, A. H., Rodriguez Mosquera, P. M., & Manstead, A. S. R. (2005). Anger and social appraisal: A “spicy” sex difference? Emotion, 5, 258266.CrossRefGoogle ScholarPubMed
Farb, N. A., Chapman, H. A., & Anderson, A. K. (2013). Emotions: Form follows function. Current Opinion in Neurobiology, 23, 393398.CrossRefGoogle ScholarPubMed
Farchaus-Stein, K. (1996). Affect instability in adults with a borderline personality disorder. Archives of Psychiatric Nursing, 10, 3240.CrossRefGoogle Scholar
Fehr, B., Baldwin, M., Collins, L., Patterson, S., & Benditt, R. (1999). Anger in close relationships: An interpersonal script analysis. Personality and Social Psychology Bulletin, 25, 299312.CrossRefGoogle Scholar
Fehr, B., & Russell, J. A. (1984). Concept of emotion viewed from a prototype perspective. Journal of Experimental Psychology: General, 113, 464486.CrossRefGoogle Scholar
Fernández-Dols, J. M., & Ruiz-Belda, M. A. (1995). Are smiles a sign of happiness? Gold medal winners at the Olympic Games. Journal of Personality and Social Psychology, 69, 11131119.CrossRefGoogle Scholar
Filipowicz, A., Barsade, S., & Melwani, S. (2011). Understanding emotional transitions: The interpersonal consequences of changing emotions in negotiations. Journal of Personality and Social Psychology, 101, 541556.CrossRefGoogle ScholarPubMed
Fischer, A. H. (2000). (Ed.) Gender and emotion: Social psychological perspectives. New York: Cambridge University Press.CrossRefGoogle Scholar
Fischer, A. H., & Manstead, A. S. R. (in press). Social functions of emotion and emotion regulation. In Lewis, M., Haviland, J., & Feldman Barrett, L. (Eds.), Handbook of emotion (4th ed.). New York: Guilford.Google Scholar
Fischer, A. H., Manstead, A. S. R., & Zaalberg, R. (2003). Social influences on the emotion process. European Review of Social Psychology, 14, 171201.CrossRefGoogle Scholar
Fischer, A. H., & Roseman, I. J. (2007). Beat them or ban them: The characteristics and social functions of anger and contempt. Journal of Personality and Social Psychology, 93, 103115.CrossRefGoogle ScholarPubMed
Fischer, A. H., Rotteveel, M., Evers, C., & Manstead, A. S. R. (2004). Emotional assimilation: How we are influenced by others’ emotions. Cahier de Psychologie Cognitive, 22, 223245.Google Scholar
Fisk, G. M., & Friesen, J. P. (2012). Perceptions of leader emotion regulation and LMX as predictors of followers’ job satisfaction and organizational citizenship behaviors. The Leadership Quarterly, 23, 112.CrossRefGoogle Scholar
Fiske, A. P. (1991 ). Structures of social life: The four elementary forms of human relations: Communal sharing, authority ranking, equality matching, market pricing. New York: Free Press.Google Scholar
Fiske, S. T. (1993). Controlling other people: The impact of power on stereotyping. American Psychologist, 48, 621628.CrossRefGoogle ScholarPubMed
Fiske, S. T., & Dépret, E. (1996). Control, interdependence, and power: Understanding social cognition in its social context. European Review of Social Psychology, 7, 3161.CrossRefGoogle Scholar
Fiske, S. T., & Taylor, S. E. (1991). Social cognition (2nd ed.). New York: McGraw-Hill.Google Scholar
Fitness, J. (2000). Anger in the workplace: An emotion script approach to anger episodes between workers and their superiors, co-workers and subordinates. Journal of Organizational Behavior, 21, 147162.3.0.CO;2-T>CrossRefGoogle Scholar
Fitness, J., & Fletcher, G. J. (1993). Love, hate, anger, and jealousy in close relationships: A prototype and cognitive appraisal analysis. Journal of Personality and Social Psychology, 65, 942958.CrossRefGoogle ScholarPubMed
Flack, W. (2006). Peripheral feedback effects of facial expressions, bodily postures, and vocal expressions on emotional feelings. Cognition & Emotion, 20, 177195.CrossRefGoogle Scholar
Flynn, F. J. (2005). Having an open mind: The impact of openness to experience on interracial attitudes and impression formation. Journal of Personality and Social Psychology, 88, 816826.CrossRefGoogle ScholarPubMed
Foo, M. D., Elfenbein, H. A., Tan, H. H., & Aik, V. C. (2004). Emotional intelligence and negotiation: The tension between creating and claiming value. International Journal of Conflict Management, 15, 411429.Google Scholar
Ford, T. E., & Kruglanski, A. W. (1995). Effects of epistemic motivations on the use of accessible constructs in social judgment. Personality and Social Psychology Bulletin, 21, 950962.CrossRefGoogle Scholar
Forgas, J. P. (1995). Mood and judgment: The affect infusion model (AIM). Psychological Bulletin, 117, 3966.CrossRefGoogle ScholarPubMed
Forgas, J. P. (1998). On feeling good and getting your way: Mood effects on negotiator cognition and behavior. Journal of Personality and Social Psychology, 74, 565577.CrossRefGoogle Scholar
Forgas, J. P. (2000). Feeling and thinking: The role of affect in social cognition. Cambridge: Cambridge University Press.Google Scholar
Forgas, J. P., & Bower, G. H. (1987). Mood effects on person perception judgements. Journal of Personality and Social Psychology, 53, 5360.CrossRefGoogle Scholar
Forgas, J. P., & George, J. M. (2001). Affective influences on judgments and behavior in organizations: An information processing perspective. Organizational Behavior and Human Decision Processes, 86, 334.CrossRefGoogle Scholar
Francis, L. E. (1997). Ideology and interpersonal emotion management: Redefining identity in two support groups. Social Psychology Quarterly, 60, 153171.CrossRefGoogle Scholar
Francis, L. E., Monahan, K., & Berger, C. (1999). A laughing matter? The uses of humor in medical interactions. Motivation and Emotion, 23, 154177.CrossRefGoogle Scholar
Frank, R. H. (1988). Passions within reason: The strategic role of the emotions. New York: Norton.Google Scholar
Fredrickson, B. L. (1998). What good are positive emotions? Review of General Psychology, 2, 300319.CrossRefGoogle ScholarPubMed
Fredrickson, B. L. (2001). The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. American Psychologist, 56, 218226.CrossRefGoogle ScholarPubMed
Fridlund, A. J. (1991a). Evolution and facial action in reflex, social motive, and paralanguage. Biological Psychology 32, 3100.CrossRefGoogle ScholarPubMed
Fridlund, A. J. (1991b). Sociality of solitary smiling: Potentiation by an implicit audience. Journal of Personality and Social Psychology, 60, 229240.CrossRefGoogle Scholar
Fridlund, A. J. (1992). The behavioral ecology and sociality of human faces. In Clark, M. S. (Ed.), Review of personality and social psychology (Vol. 13, pp. 90121). Thousand Oaks, CA: Sage.Google Scholar
Fridlund, A. J. (1994). Human facial expression: An evolutionary view. San Diego, CA: Academic Press.Google Scholar
Friedman, R., Anderson, C., Brett, J., Olekalns, M., Goates, N., & Lisco, C. C. (2004). The positive and negative effects of anger on dispute resolution: Evidence from electronically mediated disputes. Journal of Applied Psychology, 89, 369376.CrossRefGoogle ScholarPubMed
Friesen, A. P., Lane, A. M., Devonport, T. J., Sellars, C. N., Stanley, D. N., & Beedie, C. J. (2013). Emotion in sport: Considering interpersonal regulation strategies. International Review of Sport and Exercise Psychology, 6, 139154.CrossRefGoogle Scholar
Frijda, N. H. (1986). The emotions. Cambridge: Cambridge University Press.Google Scholar
Frijda, N. H. (1994). Varieties of affect: Emotions and episodes, moods, and sentiments. In Ekman, P. & Davidson, R. J. (Eds.), The nature of emotion: Fundamental questions (pp. 5967). New York: Oxford University Press.Google Scholar
Frijda, N. H. (1995). Expression, emotion, neither, or both? Cognition & Emotion, 9, 617635.CrossRefGoogle Scholar
Frijda, N. H., Kuipers, P., & ter Schure, E. (1989). Relations among emotion, appraisal, and action readiness. Journal of Personality and Social Psychology, 57, 212228.CrossRefGoogle Scholar
Frijda, N. H., & Mesquita, B. (1994). The social roles and functions of emotions. In Kitayama, S. & Markus, H. S. (Eds.), Emotion and culture: Empirical studies of mutual influence (pp. 5187). Washington, DC: American Psychological Association.CrossRefGoogle Scholar
Frith, U. (2001). Mind blindness and the brain in autism. Neuron, 32, 969979.CrossRefGoogle ScholarPubMed
Gabriel, A. S., Cheshin, A., Moran, C. M., & Van Kleef, G. A. (in press). Enhancing emotional performance and customer service through human resources practices: A systems perspective. Human Resource Management Review.Google Scholar
Gaddis, B., Connelly, S., & Mumford, M. D. (2004). Failure feedback as an affective event: Influence of leader affect on subordinate attitudes and performance. The Leadership Quarterly, 15, 663686.CrossRefGoogle Scholar
Gaddis, J. (2005). Strategies of containment: A critical appraisal of American national security policy during the Cold War. New York: Oxford University Press.CrossRefGoogle Scholar
Gardner, P. (1985). Mood states and consumer behavior: A critical review. Journal of Consumer Research, 12, 281300.CrossRefGoogle Scholar
Gardner, W. L., Fischer, D., & Hunt, J. G. J. (2009). Emotional labor and leadership: A threat to authenticity? The Leadership Quarterly, 20, 466482.CrossRefGoogle Scholar
Gardner, W. L., & Martinko, M. J. (1988). Impression management in organizations. Journal of Management, 14, 321338.CrossRefGoogle Scholar
Geddes, D., & Callister, R. R. (2007). Crossing the line(s): A dual threshold model of anger in organizations. Academy of Management Review, 32, 721746.CrossRefGoogle Scholar
George, J. M. (1990). Personality, affect, and behavior in groups. Journal of Applied Psychology, 75, 107116.CrossRefGoogle Scholar
George, J. M. (1995). Leader positive mood and group performance: The case of customer service. Journal of Applied Social Psychology, 25, 778794.CrossRefGoogle Scholar
George, J. M. (2000). Emotions and leadership: The role of emotional intelligence. Human Relations, 53, 10271055.CrossRefGoogle Scholar
George, J. M., & Bettenhausen, K. (1990). Understanding prosocial behavior, sales performance, and turnover: A group-level analysis in a service context. Journal of Applied Psychology, 75, 698709.CrossRefGoogle Scholar
George, J. M., & Brief, A. P. (1992). Feeling good-doing good: A conceptual analysis of the mood at work-organizational spontaneity relationship. Psychological Bulletin, 112, 310329.CrossRefGoogle Scholar
George, J. M., & King, E. B. (2007). Potential pitfalls of affect convergence in teams: Functions and dysfunctions of group affective tone. In Mannix, E. A., Neale, M. A., & Anderson, C. P. (Eds.), Research on managing groups and teams (Vol. 10, pp. 97123). New York: Elsevier.Google Scholar
Giardini, A., & Frese, M. (2008). Linking service employees’ emotional competence to customer satisfaction: A multilevel approach. Journal of Organizational Behavior, 29, 155170.CrossRefGoogle Scholar
Gibson, C. B. (2003). The efficacy advantage: Factors related to the formation of group efficacy. Journal of Applied Social Psychology, 33, 21532186.CrossRefGoogle Scholar
Gibson, D. E., Schweitzer, M., Callister, R. R., & Gray, B. (2009). The influence of anger expressions on outcomes in organizations. Negotiation and Conflict Management Research, 2, 236262.CrossRefGoogle Scholar
Gilbert, D. T., & Hixon, J. G. (1991). The trouble of thinking: Activation and application of stereotypic beliefs. Journal of Personality and Social Psychology, 60, 509517.CrossRefGoogle Scholar
Gilovich, T., & Medvec, V. H. (1995). The experience of regret: What, when, and why. Psychological Review, 102, 379395.CrossRefGoogle ScholarPubMed
Glasø, L., & Einarsen, S. (2008). Emotion regulation in leader-follower relationships. European Journal of Work and Organizational Psychology, 17, 482500.CrossRefGoogle Scholar
Glikson, E., Rafaeli, A, & Wirtz, J. (2015). Does customer anger pay off? The role of anger intensity and the moderating effect of culture on the consequences of displayed anger. Unpublished manuscript.Google Scholar
Glomb, T. M., & Hulin, C. L. (1997). Anger and gender effects in observed supervisor-subordinate dyadic interactions. Organizational Behavior and Human Decision Processes, 72, 281307.CrossRefGoogle ScholarPubMed
Godfrey, D. K., Jones, E. E., & Lord, C. G. (1986). Self-promotion is not ingratiating. Journal of Personality and Social Psychology, 50, 106115.CrossRefGoogle Scholar
Goffman, E. (1967). Interaction ritual: Essays on face-to-face interaction. Oxford: Aldine.Google Scholar
Gonzaga, G. C., Keltner, D., Londahl, E. A., & Smith, M. D. (2001). Love and the commitment problem in romantic relationships and friendship. Journal of Personality and Social Psychology, 81, 247262.CrossRefGoogle ScholarPubMed
Gotlib, I. H. (1992). Interpersonal and cognitive aspects of depression. Current Directions in Psychological Science, 1, 149154.CrossRefGoogle Scholar
Gottman, J. M. (1993). A theory of marital dissolution and stability. Journal of Family Psychology, 7, 5775.CrossRefGoogle Scholar
Gottman, J. M., Katz, L. F., & Hooven, C. (1996). Parental meta-emotion philosophy and the emotional life of families: Theoretical models and preliminary data. Journal of Family Psychology, 10, 243268.CrossRefGoogle Scholar
Gottman, J. M., & Levenson, R. W. (1988). The social psychophysiology of marriage. In Noller, P. & Fitzpatrick, M. A. (Eds.), Perspectives on marital interaction (pp. 182200). Clevedon: Multilingual Matters.Google Scholar
Gottman, J. M., & Levenson, R. W. (1992). Marital processes predictive of later dissolution: Behavior, physiology, and health. Journal of Personality and Social Psychology, 63, 221233.CrossRefGoogle ScholarPubMed
Goussinsky, R. (2011). Does customer aggression more strongly affect happy employees? The moderating role of positive affectivity and extraversion. Motivation and Emotion, 35, 220234.CrossRefGoogle Scholar
Graham, S. M., Huang, J. Y., Clark, M. S., & Helgeson, V. S. (2008). The positives of negative emotions: Willingness to express negative emotions promotes relationships. Personality and Social Psychology Bulletin, 34, 394406.CrossRefGoogle ScholarPubMed
Grandey, A. (2003). When “the show must go on”: Surface and deep acting as determinants of emotional exhaustion and peer-rated service delivery. Academy of Management Journal, 46, 8696.CrossRefGoogle Scholar
Grandey, A. A., Dickter, D. N., & Sin, H. P. (2004). The customer is not always right: Customer aggression and emotion regulation of service employees. Journal of Organizational Behavior, 25, 397418.CrossRefGoogle Scholar
Grandey, A. A., Diefendorff, J. M., & Rupp, D. E. (Eds.) (2013). Emotional labor in the 21st century: Diverse perspectives on emotion regulation at work. New York: Routledge.CrossRefGoogle Scholar
Grandey, A. A., Fisk, G. M., Mattila, A. S., Jansen, K. J., & Sideman, L. A. (2005). Is “service with a smile” enough? Authenticity of positive displays during service encounters. Organizational Behavior and Human Decision Processes, 96, 3855.CrossRefGoogle Scholar
Grandey, A. A., Kern, J. H., & Frone, M. R. (2007). Verbal abuse from outsiders versus insiders: Comparing frequency, impact on emotional exhaustion, and the role of emotional labor. Journal of Occupational Health Psychology, 12, 6379.CrossRefGoogle ScholarPubMed
Grandey, A. A., Rafaeli, A., Ravid, S., Wirtz, J., & Steiner, D. D. (2010). Emotion display rules at work in the global service economy: The special case of the customer. Journal of Service Management, 21, 388412.CrossRefGoogle Scholar
Grawitch, M. J., Munz, D. C., & Kramer, T. J. (2003). Effects of member mood states on creative performance in temporary workgroups. Group Dynamics: Theory, Research, and Practice, 7, 4154.CrossRefGoogle Scholar
Graziano, W. G., Jensen-Campbell, L. A., & Hair, E. C. (1996). Perceiving interpersonal conflict and reacting to it: The case for agreeableness. Journal of Personality and Social Psychology, 70, 820835.CrossRefGoogle ScholarPubMed
Greenberg, J., Pyszczynski, T., Solomon, S., Rosenblatt, A. V. M., Kirkland, S., & Lyon, D. (1990). Evidence for terror management theory II: The effects of mortality salience on reactions to those who threaten or bolster the cultural worldview. Journal of Personality and Social Psychology, 58, 308318.CrossRefGoogle Scholar
Greenwald, A. G., McGhee, D. E., & Schwartz, J. L. (1998). Measuring individual differences in implicit cognition: The implicit association test. Journal of Personality and Social Psychology, 74, 14641480.CrossRefGoogle ScholarPubMed
Gross, J. J. (1998a). Antecedent- and response-focused emotion regulation: Divergent consequences for experience, expression, and physiology. Journal of Personality and Social Psychology, 74, 224237.CrossRefGoogle ScholarPubMed
Gross, J. J. (1998b). The emerging field of emotion regulation: An integrative review. Review of General Psychology, 2, 271299.CrossRefGoogle Scholar
Gross, J. J., & John, O. P. (1997). Revealing feelings: Facets of emotional expressivity in self-reports, peer ratings, and behavior. Journal of Personality and Social Psychology, 72, 435448.CrossRefGoogle ScholarPubMed
Gross, J. J., & John, O. P. (2003). Individual differences in two emotion regulation processes: Implications for affect, relationships, and well-being. Journal of Personality and Social Psychology, 85, 348362.CrossRefGoogle ScholarPubMed
Groth, M., Hennig-Thurau, T., & Walsh, G. (2009). Customer reactions to emotional labor: The roles of employee acting strategies and customer detection accuracy. Academy of Management Journal, 52, 958974.CrossRefGoogle Scholar
Guerrero, L. K., La Valley, A. G., & Farinelli, L. (2008). The experience and expression of anger, guilt, and sadness in marriage: An equity theory explanation. Journal of Social and Personal Relationships, 25, 699724.CrossRefGoogle Scholar
Haddon, M. (2003). The curious incident of the dog in the night time. London: Jonathan Cape.Google Scholar
Hager, J. C., & Ekman, P. (1985). The asymmetry of facial actions is inconsistent with models of hemispheric specialization. Psychophysiology, 22, 307318.CrossRefGoogle ScholarPubMed
Halperin, E., & Gross, J. J. (2010). Intergroup anger in intractable conflict: Long-term sentiments predict anger responses during the Gaza war. Group Processes & Intergroup Relations, 14, 477488.CrossRefGoogle Scholar
Hamilton, D. L., & Sherman, S. J. (1996). Perceiving persons and groups. Psychological Review, 103, 336355.CrossRefGoogle ScholarPubMed
Hammer, M. (1986). The role of social networks in schizophrenia. In Burrow, G. D., Norman, T. R. & Rubinstein, G. (Eds.), Handbook of studies on schizophrenia, Part 2 (pp. 115128). New York: Elsevier.Google Scholar
Hareli, S. (2014). Making sense of the social world and influencing it by using a naïve attribution theory of emotions. Emotion Review, 6, 336343.CrossRefGoogle Scholar
Hareli, S., Harush, R., Suleiman, R., Cossette, M., Bergeron, S., Lavoie, V., Dugay, G., & Hess, U. (2009). When scowling may be a good thing: The influence of anger expressions on credibility. European Journal of Social Psychology, 39, 631638.CrossRefGoogle Scholar
Hareli, S., & Hess, U. (2010). What emotional reactions can tell us about the nature of others: An appraisal perspective on person perception. Cognition & Emotion, 24, 128140.CrossRefGoogle Scholar
Hareli, S., Moran-Amir, O., David, S., & Hess, U. (2013). Emotions as signals of normative conduct. Cognition & Emotion, 27, 13951404.CrossRefGoogle ScholarPubMed
Hareli, S., & Rafaeli, A. (2008). Emotion cycles: On the social influence of emotion in organizations. Research in Organizational Behavior, 28, 3559.CrossRefGoogle Scholar
Hareli, S., Shomrat, N., & Hess, U. (2009). Emotional versus neutral expressions and perceptions of social dominance and submissiveness. Emotion, 9, 378384.CrossRefGoogle ScholarPubMed
Hargreaves, W., Starkweather, J., & Blacker, K. (1965). Voice quality in depression. Journal of Abnormal Psychology, 70, 218229.CrossRefGoogle ScholarPubMed
Harinck, F., De Dreu, C. K. W., & Van Vianen, A. E. M (2000). The impact of conflict issue on fixed-pie perceptions, problem solving, and integrative outcomes in negotiation. Organizational Behaviour and Human Decision Processes, 81, 329358.CrossRefGoogle ScholarPubMed
Harinck, F., & Van Kleef, G. A. (2012). Be hard on the interests and soft on the values: Conflict issue moderates the effects of anger in negotiations. British Journal of Social Psychology, 51, 741752.CrossRefGoogle ScholarPubMed
Harker, L. A., & Keltner, D. (2001). Expressions of positive emotion in women’s college yearbook pictures and their relationship to personality and life outcomes across adulthood. Journal of Personality and Social Psychology, 80, 112124.CrossRefGoogle ScholarPubMed
Hatfield, E., Cacioppo, J. T., & Rapson, R. L. (1992). Primitive emotional contagion. Review of Personality and Social Psychology, 14, 151177.Google Scholar
Hatfield, E., Cacioppo, J. T., & Rapson, R. L. (1994). Emotional contagion. New York: Cambridge University Press.Google Scholar
Havas, D. A., Glenberg, A. M., Gutowski, K. A., Lucarelli, M. J., & Davidson, R. J. (2010). Cosmetic use of botulinum toxin-A affects processing of emotional language. Psychological Science, 21, 895900.CrossRefGoogle ScholarPubMed
Hawk, S. T., Fischer, A. H., & Van Kleef, G. A. (2011). Taking your place or matching your face: Two routes to empathic embarrassment. Emotion, 11, 502513.CrossRefGoogle ScholarPubMed
Hawk, S. T., Fischer, A. H., & Van Kleef, G. A. (2012). Face the noise: Embodied responses to nonverbal vocalizations of discrete emotions. Journal of Personality and Social Psychology, 102, 796814.CrossRefGoogle ScholarPubMed
Hawk, S. T., Van Kleef, G. A., Fischer, A. H., & Van der Schalk, J. (2009). Worth a thousand words: Absolute and relative decodability of nonlinguistic affect vocalizations. Emotion, 9, 293305.CrossRefGoogle Scholar
Hazan, C., & Shaver, P. R. (1987). Romantic love conceptualized as an attachment process. Journal of Personality and Social Psychology, 52, 511524.CrossRefGoogle ScholarPubMed
Heerdink, M. W., Van Kleef, G. A., Homan, A. C., & Fischer, A. H. (2013). On the social influence of emotions in groups: Interpersonal effects of anger and happiness on conformity versus deviance. Journal of Personality and Social Psychology, 105, 262284.CrossRefGoogle ScholarPubMed
Heerdink, M. W., Van Kleef, G. A., Homan, A. C., & Fischer, A. H. (2015). Emotional expressions as cues of rejection and acceptance: Evidence from the affect misattribution paradigm. Journal of Experimental Social Psychology, 56, 6068.CrossRefGoogle Scholar
Heise, D. R., & O’Brien, J. (1993). Emotion expression in groups. In Lewis, M. & Haviland, J. M. (Eds.), Handbook of emotions (pp. 489498). New York: Guilford Press.Google Scholar
Hendriks, M. C., & Vingerhoets, A. J. (2006). Social messages of crying faces: Their influence on anticipated person perception, emotions and behavioural responses. Cognition & Emotion, 20, 878886.CrossRefGoogle Scholar
Hendriks, M. C. P., Croon, M. A., & Vingerhoets, A. J. J. M. (2008). Social reactions to adult crying: The help-soliciting function of tears. Journal of Social Psychology, 148, 2241.CrossRefGoogle ScholarPubMed
Hennig-Thurau, T., Groth, M., Paul, M., & Gremler, D. D. (2006). Are all smiles created equal? How emotional contagion and emotional labor affect service relationships. Journal of Marketing, 70, 5873.CrossRefGoogle Scholar
Hess, U. (2014). Anger is a positive emotion. In Parrott, W. G. (Ed.), The positive side of negative emotions (pp. 5575). New York: Guilford Press.Google Scholar
Hess, U., Banse, R., & Kappas, A. (1995). The intensity of facial expression is determined by underlying affective state and social situation. Journal of Personality and Social Psychology, 69, 280288.CrossRefGoogle Scholar
Hess, U., Beaupré, M. G., & Cheung, N. (2002). Who, to whom, and why: Cultural differences and similarities in the function of smiles. In Abel, M. H. (Ed.), An empirical reflection on the smile (pp. 187216). Lewiston, NY: Edwin Mellen Press.Google Scholar
Hess, U., & Blairy, S. (2001). Facial mimicry and emotional contagion to dynamic emotional facial expressions and their influence on decoding accuracy. International Journal of Psychophysiology, 40, 129141.CrossRefGoogle ScholarPubMed
Hess, U., Blairy, S., & Kleck, R. E. (2000). The influence of facial emotion displays, gender, and ethnicity on judgments of dominance and affiliation. Journal of Nonverbal Behavior, 24, 265283.CrossRefGoogle Scholar
Hess, U., & Fischer, A. (2013). Emotional mimicry as social regulation. Personality and Social Psychology Review, 17, 142157.CrossRefGoogle ScholarPubMed
Hewstone, M., Rubin, M., & Willis, H. (2002). Intergroup bias. Annual Review of Psychology, 53, 575604.CrossRefGoogle ScholarPubMed
Hietanen, J. K., Surakka, V., & Linnankoski, I. (1998). Facial electromyographic responses to vocal affect expressions. Psychophysiology, 35, 530536.CrossRefGoogle ScholarPubMed
Higgins, E. T. (1997). Beyond pleasure and pain. American Psychologist, 52, 12801300.CrossRefGoogle ScholarPubMed
Higgins, E. T. (1998). Promotion and prevention: Regulatory focus as a motivational principle. Advances in Experimental Social Psychology, 30, 146.CrossRefGoogle Scholar
Hochschild, A. R. (1983). The managed heart. Berkeley, CA: University of California Press.Google Scholar
Hoffman, D. (1992). A conceptual framework of the influence of positive mood state on service exchange relationships. In Allen, C. et al. (Eds.), Marketing theory and practice (pp. 144150). Chicago, IL: American Marketing Association.Google Scholar
Hogg, M. A. (2001). A social identity theory of leadership. Personality and Social Psychology Review, 5, 184200.CrossRefGoogle Scholar
Holbrooke, R. (1999). To end a war. New York: Modern Library.Google Scholar
Homan, A. C., Hollenbeck, J. R., Humphrey, S. E., van Knippenberg, D., Ilgen, D. R., & Van Kleef, G. A. (2008). Facing differences with an open mind: Openness to experience, salience of intra-group differences, and performance of diverse work groups. Academy of Management Journal, 51, 12041222.CrossRefGoogle Scholar
Homan, A. C., & Jehn, K. A. (2010). How leaders can make diverse groups less difficult: The role of attitudes and perceptions of diversity. In Schuman, S. (Ed.), Handbook for working with difficult groups (pp. 311322). Hoboken, NJ: Jossey-Bass.Google Scholar
Homan, A. C., Van Kleef, G. A., Côté, S., & Bogo, A. (2014, May). The importance of leader emotion management in dealing with team diversity. Paper presented at the annual conference of the Society for Industrial and Organizational Psychology, Honolulu, HI, USA.Google Scholar
Homan, A. C., Van Kleef, G. A., & Sanchez-Burks, J. (2016). Team members’ emotional displays as indicators of team functioning. Cognition & Emotion, 30, 134149.CrossRefGoogle Scholar
Hooley, J. M., Richters, J. E., Weintraub, S., & Neale, J. M. (1987). Psychopathology and marital distress: The positive side of positive symptoms. Journal of Abnormal Psychology, 96, 2733.CrossRefGoogle ScholarPubMed
Horney, K. (1945). Our inner conflicts. New York: Norton.Google Scholar
Horstmann, G. (2003). What do facial expressions convey: Feeling states, behavioral intentions, or actions requests? Emotion, 3, 150166.CrossRefGoogle ScholarPubMed
Howard, D. J., & Gengler, C. (2001). Emotional contagion effects on product attitudes. Journal of Consumer Research, 28, 189201.CrossRefGoogle Scholar
Howell, J. M., & Shamir, B. (2005). The role of followers in the charismatic leadership process: Relationships and their consequences. Academy of Management Review, 30, 96112.CrossRefGoogle Scholar
Hsee, C. K., Hatfield, E., & Chemtob, C. (1992). Assessments of the emotional states of others: Conscious judgments versus emotional contagion. Journal of Social and Clinical Psychology, 11, 119128.CrossRefGoogle Scholar
Hülsheger, U. R., & Schewe, A. F. (2011). On the costs and benefits of emotional labor: A meta-analysis of three decades of research. Journal of Occupational Health Psychology, 16, 361389.CrossRefGoogle ScholarPubMed
Humphrey, R. H., Pollack, J. M., & Hawver, T. (2008). Leading with emotional labor. Journal of Managerial Psychology, 23, 151168.CrossRefGoogle Scholar
Ilies, R., Wagner, D. T., & Morgeson, F. P. (2007). Explaining affective linkages in teams: Individual differences in susceptibility to contagion and individualism–collectivism. Journal of Applied Psychology, 92, 11401148.CrossRefGoogle ScholarPubMed
Isen, A. M. (2004). Some perspectives on positive feelings and emotions: Positive affect facilitates thinking and problem solving. In Manstead, A. S. R., Frijda, N. H., & Fisher, A. H. (Eds.), Feelings and emotions: The Amsterdam symposium (pp. 263281). Cambridge: Cambridge University Press.CrossRefGoogle Scholar
Isen, A. M. (1987). Positive affect, cognitive processes, and social behavior. Advances in Experimental Social Psychology, 20, 203253.CrossRefGoogle Scholar
Isen, A. M., Shalker, T. E., Clark, M., & Karp, L. (1978). Affect, accessibility of material in memory, and behavior: A cognitive loop? Journal of Personality and Social Psychology, 36, 112.Google Scholar
Iyer, A., & Leach, C. W. (2008). Emotion in inter-group relations. European Review of Social Psychology, 19, 86125.CrossRefGoogle Scholar
Izard, C. E. (1971). The face of emotion. New York: Appleton-Century-Crofts.Google Scholar
Izard, C. E. (1977). Human emotions. New York: Plenum.CrossRefGoogle Scholar
Jackall, R. (1988). Moral mazes: The world of corporate managers. Oxford: Oxford University Press.Google Scholar
Jacobs, D. H., Shuren, J., Bowers, D., & Heilman, K. M. (1995). Emotional facial imagery, perception, and expression in Parkinson’s disease. Neurology, 45, 16961702.CrossRefGoogle ScholarPubMed
Jakobs, E., Manstead, A. S. R., & Fischer, A. H. (1999a). Social motives and subjective feelings as determinants of facial displays: The case of smiling. Personality and Social Psychology Bulletin, 25, 424435.CrossRefGoogle Scholar
Jakobs, E., Manstead, A. S. R., & Fischer, A. H. (1999b). Social motives, emotional feelings, and smiling. Cognition & Emotion, 13, 321345.CrossRefGoogle Scholar
Jakobs, E., Manstead, A. S. R., & Fischer, A. H. (2001). Social context effects on facial activity in a negative emotional setting. Emotion, 1, 5169.CrossRefGoogle Scholar
James, N. (1989). Emotional labour: Skill and work in the social regulation of feelings. Sociological Review, 37, 1542.Google Scholar
James, W. (1884). What is an emotion? Mind, 9, 188205.CrossRefGoogle Scholar
Janis, I. L. (1972). Victims of groupthink: A psychological study of foreign-policy decisions and fiascoes. Oxford: Houghton Mifflin.Google Scholar
Jehn, K. A., Northcraft, G. B., & Neale, M. A. (1999). Why differences make a difference: A field study of diversity, conflict, and performance in workgroups. Administrative Science Quarterly, 44, 741764.CrossRefGoogle Scholar
Jobe, L. E., & Williams White, S. (2007). Loneliness, social relationships, and a broader autism phenotype in college students. Personality and Individual Differences, 42, 14791489.CrossRefGoogle Scholar
Johnson, G., & Connelly, S. (2014). Negative emotions in informal feedback: The benefits of disappointment and drawbacks of anger. Human Relations, 67, 12651290.CrossRefGoogle Scholar
Johnson, H.-A. M., & Spector, P. E. (2007). Service with a smile: Do emotional intelligence, gender, and autonomy moderate the emotional labor process? Journal of Occupational Health Psychology, 12, 319333.CrossRefGoogle ScholarPubMed
Johnson, S. K. (2008). I second that emotion: Effects of emotional contagion and affect at work on leader and follower outcomes. The Leadership Quarterly, 19, 119.CrossRefGoogle Scholar
Johnson, S. K. (2009). Do you feel what I feel? Mood contagion and leadership outcomes. The Leadership Quarterly, 20, 814827.CrossRefGoogle Scholar
Johnston, L., Miles, L., & Macrae, C. N. (2010). Why are you smiling at me? Social functions of enjoyment and non-enjoyment smiles. British Journal of Social Psychology, 49, 107127.CrossRefGoogle ScholarPubMed
Joiner, T. E., Alfano, M. S., & Metalsky, G. I. (1992). When depression breeds contempt: Reassurance seeking, self-esteem, and rejection of depressed college students by their roommates. Journal of Abnormal Psychology, 101, 165173.CrossRefGoogle ScholarPubMed
Joiner, T. E. (1994). Contagious depression: Existence, specificity to depressed symptoms, and the role of reassurance seeking. Journal of Personality and Social Psychology, 67, 287296.CrossRefGoogle ScholarPubMed
Jones, S. S., Collins, K., & Hong, H. W. (1991). An audience effect on smile production in 10-month-old infants. Psychological Science, 2, 4549.CrossRefGoogle Scholar
Jones, S. S., & Raag, T. (1989). Smile production in older infants: The importance of a social recipient for the facial signal. Child Development, 60, 811818.CrossRefGoogle ScholarPubMed
Jordan, P. J., Ashkanasy, N. M., Härtel, C. E. J., & Hooper, G. S. (2002). Workgroup emotional intelligence: Scale development and relationship to team process effectiveness and goal focus. Human Resource Management Review, 12, 195214.CrossRefGoogle Scholar
Jordan, P. J., Lawrence, S. A., & Troth, A. C. (2006). The impact of negative mood on team performance. Journal of Management & Organization, 12, 131145.CrossRefGoogle Scholar
Jordan, P. J., & Troth, A. C. (2002). Emotional intelligence and conflict resolution: Implications for human resource development. Advances in Developing Human Resources, 4, 6279.CrossRefGoogle Scholar
Jordan, P. J., & Troth, A. C. (2004). Managing emotions during team problem solving: Emotional intelligence and conflict resolution. Human Performance, 17, 195218.CrossRefGoogle Scholar
Kaiser, R. B., Hogan, R., & Craig, S. B. (2008). Leadership and the fate of organizations. American Psychologist, 63, 96110.CrossRefGoogle ScholarPubMed
Kaiser, S., & Wehrle, T. (2001). Facial expressions as indicators of appraisal processes. In Scherer, K. R., Schorr, A., & Johnstone, T., Appraisal processes in emotion: Theory, methods, research (pp. 285300). Oxford University Press.CrossRefGoogle Scholar
Kantor, J. (2008, January 9). A show of emotion that reverberated beyond the campaign. Retrieved from www.nytimes.com/2008/01/09/us/politics/09moment.html?pagewanted=printGoogle Scholar
Karatepe, O. M., Yorganci, I., & Haktanir, M. (2009). Outcomes of customer verbal aggression among hotel employees. International Journal of Contemporary Hospitality Management, 21, 713733.CrossRefGoogle Scholar
Kellett, J. B., Humphrey, R. H., & Sleeth, R. G. (2002). Empathy and complex task performance: Two routes to leadership. The Leadership Quarterly, 13, 523544.CrossRefGoogle Scholar
Kellett, J. B., Humphrey, R. H., & Sleeth, R. G. (2006). Empathy and the emergence of task and relation leaders. The Leadership Quarterly, 17, 146162.CrossRefGoogle Scholar
Kelley, H. H., & Thibaut, J. (1978). Interpersonal relations: A theory of interdependence. New York: Wiley.Google Scholar
Kelley, H. H., Holmes, J. G., Kerr, N. L., Reis, H. T., Rusbult, C. E., & Van Lange, P. A. M. (2003). An atlas of interpersonal situations. New York: Cambridge University Press.Google Scholar
Kelly, J. R., & Barsade, S. G. (2001). Mood and emotions in small groups and work teams. Organizational Behavior and Human Decision Processes, 86, 99130.CrossRefGoogle Scholar
Keltner, D. (1995). Signs of appeasement: Evidence for the distinct displays of embarrassment, amusement, and shame. Journal of Personality and Social Psychology, 68, 441454.CrossRefGoogle Scholar
Keltner, D. (1996). Evidence for the distinctness of embarrassment, shame, and guilt: A study of recalled antecedents and facial expressions of emotion. Cognition & Emotion, 10, 155172.CrossRefGoogle Scholar
Keltner, D., & Anderson, C. (2000). Saving face for Darwin: The functions and uses of embarrassment. Current Directions in Psychological Science, 9, 187192.CrossRefGoogle Scholar
Keltner, D., & Buswell, B. N. (1997). Embarrassment: Its distinct form and appeasement functions. Psychological Bulletin, 122, 250270.CrossRefGoogle ScholarPubMed
Keltner, D., Ellsworth, P. C., & Edwards, K. (1993). Beyond simple pessimism: Effects of sadness and anger on social perception. Journal of Personality and Social Psychology, 64, 740752.CrossRefGoogle ScholarPubMed
Keltner, D., & Gross, J. J. (1999). Functional accounts of emotions. Cognition & Emotion, 13, 467480.CrossRefGoogle Scholar
Keltner, D., & Haidt, J. (1999). Social functions of emotions at four levels of analysis. Cognition & Emotion, 13, 505521.CrossRefGoogle Scholar
Keltner, D., Haidt, J., & Shiota, M. N. (2006). Social functionalism and the evolution of emotions. In Schaller, M., Simpson, J. A. & Kenrick, D. T. (Eds.), Evolution and social psychology (pp. 115142). Madison, CT: Psychosocial Press.Google Scholar
Keltner, D., & Kring, A. M. (1998). Emotion, social function, and psychopathology. Review of General Psychology, 2, 320342.CrossRefGoogle Scholar
Keltner, D., Van Kleef, G. A., Chen, S., & Kraus, M. W. (2008). A reciprocal influence model of social power: Emerging principles and lines of inquiry. Advances in Experimental Social Psychology, 40, 151192.CrossRefGoogle Scholar
Keltner, D., Young, R. C., & Buswell, B. N. (1997). Appeasement in human emotion, social practice, and personality. Aggressive Behavior, 23, 359374.3.0.CO;2-D>CrossRefGoogle Scholar
Keltner, D., Young, R. C., Heerey, E. A., Oemig, C., & Monarch, N. D. (1998). Teasing in hierarchical and intimate relations. Journal of Personality and Social Psychology, 75, 12311247.CrossRefGoogle ScholarPubMed
Kennedy-Moore, E., & Watson, J. C. (2001). How and when does emotional expression help? Review of General Psychology, 5, 187212.CrossRefGoogle Scholar
Kenny, D. A., Kashy, D. A., & Cook, W. L. (2006). Dyadic data analysis. New York: Guilford.Google Scholar
Kerr, R., Garvin, J., Heaton, N., & Boyle, E. (2006). Emotional intelligence and leadership effectiveness. Leadership & Organization Development Journal, 27, 265279.CrossRefGoogle Scholar
Ketelaar, T., & Au, W. T. (2003). The effects of feelings of guilt on the behaviour of uncooperative individuals in repeated social bargaining games: An affect-as-information interpretation of the role of emotion in social interaction. Cognition & Emotion, 17, 429453.CrossRefGoogle ScholarPubMed
Kilduff, M., Chiaburu, D. S., & Menges, J. I. (2010). Strategic use of emotional intelligence in organizational settings: Exploring the dark side. Research in Organizational Behavior, 30, 129152.CrossRefGoogle Scholar
Kim, K., Cundiff, N. L., & Choi, S. B. (2014). The influence of emotional intelligence on negotiation outcomes and the mediating effect of rapport: A structural equation modeling approach. Negotiation Journal, 30, 4968.CrossRefGoogle Scholar
Kim, T. T., Yoo, J. J. E., Lee, G., & Kim, J. (2012). Emotional intelligence and emotional labor acting strategies among frontline hotel employees. International Journal of Contemporary Hospitality Management, 24, 10291046.CrossRefGoogle Scholar
Kimball, J. (2004). The Vietnam War files: Uncovering the secret history of Nixon-era strategy. Lawrence, KS: University Press of Kansas.Google Scholar
Kitayama, S., Mesquita, B., & Karasawa, M. (2006). Cultural affordances and emotional experience: Socially engaging and disengaging emotions in Japan and the United States. Journal of Personality and Social Psychology, 91, 890903.CrossRefGoogle ScholarPubMed
Klapwijk, E. T., Peters, S., Vermeiren, R. R. J. M., & Lelieveld, G.-J. (2013). Emotional reactions of peers influence decisions about fairness in adolescence. Frontiers in Human Neuroscience, 7, 745.CrossRefGoogle ScholarPubMed
Klep, A., Wisse, B., & Van der Flier, H. (2011). Interactive affective sharing versus non-interactive affective sharing in work groups: Comparative effects of group affect on work group performance and dynamics. European Journal of Social Psychology, 41, 312323.CrossRefGoogle Scholar
Klinnert, M., Campos, J., Sorce, J., Emde, R., & Svejda, M. (1983). Emotions as behavior regulators: Social referencing in infants. In Plutchik, R., & Kellerman, H. (Eds.), Emotion theory, research, and experience: Vol 2. Emotions in early development (pp. 5768). New York: Academic Press.CrossRefGoogle Scholar
Knapp, A., & Clark, M. (1991). Some detrimental effects of negative mood on individuals’ ability to solve resource dilemmas. Personality and Social Psychology Bulletin, 17, 678688.CrossRefGoogle Scholar
Knutson, B. (1996). Facial expressions of emotion influence interpersonal trait inferences. Journal of Nonverbal Behavior, 20, 165182.CrossRefGoogle Scholar
Komorita, S. S., & Parks, C. D. (1995). Interpersonal relations: Mixed-motive interaction. Annual Review of Psychology, 46, 183207.CrossRefGoogle Scholar
Koning, L. F., & Van Kleef, G. A. (2015). How leaders’ emotional displays shape followers’ organizational citizenship behavior. The Leadership Quarterly, 26, 489501.CrossRefGoogle Scholar
Kooij‐de Bode, H. J., Van Knippenberg, D., & Van Ginkel, W. P. (2010). Good effects of bad feelings: Negative affectivity and group decision‐making. British Journal of Management, 21, 375392.CrossRefGoogle Scholar
Kopelman, S., & Rosette, A. S. (2008). Cultural variation in response to strategic emotions in negotiations. Group Decision and Negotiation, 17, 6577.CrossRefGoogle Scholar
Kopelman, S., Rosette, A. S., & Thompson, L. (2006). The three faces of eve: An examination of the strategic display of positive, negative, and neutral emotions in negotiations. Organizational Behavior and Human Decision Processes, 99, 81101.CrossRefGoogle Scholar
Kraut, R. E., & Johnston, R. E. (1979). Social and emotional messages of smiling: An ethological approach. Journal of Personality and Social Psychology, 37, 15391553.CrossRefGoogle Scholar
Kreibig, S. D. (2010). Autonomic nervous system activity in emotion: A review. Biological Psychology, 84, 394421.CrossRefGoogle ScholarPubMed
Kring, A. M. (2000). Gender and anger. In Fischer, A. H. (Ed.), Gender and emotion: Social psychological perspectives (pp. 211231). New York: Cambridge University Press.CrossRefGoogle Scholar
Kring, A. M., Smith, D. A., & Neale, J. M. (1994). Individual differences in dispositional expressiveness: Development and validation of the emotional expressivity scale. Journal of Personality and Social Psychology, 66, 934949.CrossRefGoogle ScholarPubMed
Kruglanski, A. W. (1989). Lay epistemics and human knowledge: Cognitive and motivational bases. New York: Plenum.CrossRefGoogle Scholar
Kruglanski, A. W., & Thompson, E. P. (1999). Persuasion by a single route: A view from the unimodel. Psychological Inquiry, 10, 83109.CrossRefGoogle Scholar
Kruglanski, A. W., & Webster, D. M. (1991). Group members’ reactions to opinion deviates and conformists at varying degrees of proximity to decision deadline and of environmental noise. Journal of Personality and Social Psychology, 61, 212225.CrossRefGoogle ScholarPubMed
Kruglanski, A. W., & Webster, D. M. (1996). Motivated closing of the mind: “Seizing” and “freezing.” Psychological Review, 103, 263283.CrossRefGoogle ScholarPubMed
Krumhuber, E., & Manstead, A. S. (2009). Are you joking? The moderating role of smiles in the perception of verbal statements. Cognition & Emotion, 23, 15041515.CrossRefGoogle Scholar
Krumhuber, E., Manstead, A. S. R., Cosker, D., Marshall, D., & Rosin, P. L. (2009). Effects of dynamic attributes of smiles in human and synthetic faces: A simulated job interview setting. Journal of Nonverbal Behavior, 33, 115.CrossRefGoogle Scholar
Krumhuber, E., Manstead, A. S. R., Cosker, D., Marshall, D., Rosin, P. L., & Kappas, A. (2007). Facial dynamics as indicators of trustworthiness and cooperative behavior. Emotion, 7, 730735.CrossRefGoogle ScholarPubMed
Kubany, E. S., Bauer, G. B., Muraoka, M. Y., Richard, D. C., & Read, P. (1995). Impact of labeled anger and blame in intimate relationships. Journal of Social and Clinical Psychology, 14, 5360.CrossRefGoogle Scholar
Kuppens, P., Oravecz, Z., & Tuerlinckx, F. (2010). Feelings change: Accounting for individual differences in the temporal dynamics of affect. Journal of Personality and Social Psychology, 99, 10421060.CrossRefGoogle ScholarPubMed
Kuppens, P., Van Mechelen, I., & Meulders, M. (2004). Every cloud has a silver lining: Interpersonal and individual differences determinants of anger-related behaviors. Personality and Social Psychology Bulletin, 30, 15501564.CrossRefGoogle Scholar
Kuppens, P., Van Mechelen, I., Smits, D. J., & De Boeck, P. (2003). The appraisal basis of anger: Specificity, necessity, and sufficiency of components. Emotion, 3(3), 254269.CrossRefGoogle ScholarPubMed
Labott, S. M., Martin, R. B., Eason, P. S., & Berkey, E. Y. (1991). Social reactions to the expression of emotion. Cognition & Emotion, 5, 397417.CrossRefGoogle Scholar
Lanzetta, J. T., & Englis, B. G. (1989). Expectations of cooperation and competition and their effects on observers’ vicarious emotional responses. Journal of Personality and Social Psychology, 56, 543554.CrossRefGoogle Scholar
Lara, M. E., Leader, J., & Klein, D. N. (1997). The association between social support and course of depression: Is it confounded with personality? Journal of Abnormal Psychology, 106, 478482.CrossRefGoogle ScholarPubMed
Larsen, J. T., McGraw, A. P., & Cacioppo, J. (2001). Can people feel happy and sad at the same time? Journal of Personality and Social Psychology, 81, 684696.CrossRefGoogle ScholarPubMed
Lavie, N. (2010). Attention, distraction, and cognitive control under load. Current Directions in Psychological Science, 19, 143148.CrossRefGoogle Scholar
Lavie, N., Hirst, A., De Fockert, J. W., & Viding, E. (2004). Load theory of selective attention and cognitive control. Journal of Experimental Psychology: General, 133, 339354.CrossRefGoogle ScholarPubMed
Lazarus, R. S. (1991). Emotion and adaptation. New York: Oxford University Press.CrossRefGoogle Scholar
Lazarus, R. S. (2003). Does the positive psychology movement have legs? Psychological Inquiry, 14, 93109.CrossRefGoogle Scholar
Leach, C. W., Spears, R., & Manstead, A. S. R. (2015). Parsing (malicious) pleasures: Schadenfreude and gloating at others’ adversity. Frontiers in Psychology, 6, 201.CrossRefGoogle ScholarPubMed
Le Bon, G. (1895). The crowd: A study of the popular mind. London: Ernest Benn.Google Scholar
Leary, K., Pillemer, J., & Wheeler, M. (2013). Negotiating with emotion. Harvard Business Review, 91, 96103.Google ScholarPubMed
Leary, M. R., Britt, T. W., Cutlip, W. D., & Templeton, J. L. (1992). Social blushing. Psychological Bulletin, 112, 446460.CrossRefGoogle Scholar
LeDoux, J. E. (1998). The emotional brain: The mysterious underpinnings of emotional life. New York: Touchstone.Google Scholar
Leith, K. P., & Baumeister, R. F. (1998). Empathy, shame, guilt, and narratives of interpersonal conflicts: Guilt-prone people are better at perspective taking. Journal of Personality and Social Psychology, 66, 137.Google Scholar
Lelieveld, G.-J., Van Dijk, E., Van Beest, I., & Van Kleef, G. A. (2012). Why anger and disappointment affect bargaining behavior differently: The moderating role of power and the mediating role of reciprocal and complementary emotions. Personality and Social Psychology Bulletin, 38, 12091221.CrossRefGoogle ScholarPubMed
Lelieveld, G.-J., Van Dijk, E., Van Beest, I., & Van Kleef, G. A. (2013). Does communicating disappointment in negotiations help or hurt? Solving an apparent inconsistency in the social-functional approach to emotions. Journal of Personality and Social Psychology, 105, 605620.CrossRefGoogle ScholarPubMed
Lelieveld, G.-J., Van Dijk, E., Van Beest, I., Steinel, W., & Van Kleef, G. A. (2011). Disappointed in you, angry about your offer: Distinct negative emotions induce concessions via different mechanisms. Journal of Experimental Social Psychology, 47, 635641.CrossRefGoogle Scholar
Lerner, J. S., Goldberg, J. H., & Tetlock, P. E. (1998). Sober second thoughts: The effects of accountability, anger, and authoritarianism on attributions of responsibility. Personality and Social Psychology Bulletin, 24, 563574.CrossRefGoogle Scholar
Lerner, J. S., & Keltner, D. (2001). Fear, anger, and risk. Journal of Personality and Social Psychology, 81, 146159.CrossRefGoogle ScholarPubMed
Lerner, J. S., Li, Y., Valdesolo, P., & Kassam, K. S. (2015). Emotion and decision making. Annual Review of Psychology, 66, 799823.CrossRefGoogle ScholarPubMed
Lerner, J. S., Small, D. A., & Loewenstein, G. (2004). Heart strings and purse strings: Carryover effects of emotions on economic decisions. Psychological Science, 15, 337341.CrossRefGoogle ScholarPubMed
Lerner, J. S., & Tiedens, L. Z. (2006). Portrait of the angry decision maker: How appraisal tendencies shape anger’s influence on cognition. Journal of Behavioral Decision Making, 19, 115137.CrossRefGoogle Scholar
Leslie, A. M. (1987). Pretense and representation: The origins of “theory of mind.” Psychological Review, 94, 412426.CrossRefGoogle Scholar
Levenson, R. W. (1992). Autonomic nervous system differences among emotions. Psychological Science, 3, 2327.CrossRefGoogle Scholar
Levenson, R. W., Ekman, P., & Friesen, W. V. (1990). Voluntary facial action generates emotion-specific autonomic nervous system activity. Psychophysiology, 27, 363384.CrossRefGoogle ScholarPubMed
Levenson, R. W., & Gottman, J. M. (1985). Physiological and affective predictors of change in relationship satisfaction. Journal of Personality and Social Psychology, 49, 8594.CrossRefGoogle ScholarPubMed
Levine, J. M., & Moreland, R. L. (1990). Progress in small group research. Annual Review of Psychology, 41, 585634.CrossRefGoogle Scholar
Lewis, K. M. (2000). When leaders display emotion: How followers respond to negative emotional expression of male and female leaders. Journal of Organizational Behavior, 21, 221234.3.0.CO;2-0>CrossRefGoogle Scholar
Lewis, M. (2000). Self-conscious emotions: Embarrassment, pride, shame, and guilt. In Lewis, M. & Haviland-Jones, J. M. (Eds.), Handbook of emotions (2nd ed., pp. 623636). New York: Guilford Press.Google Scholar
Leys, C., Licata, L., Marchal, C., & Bernard, P. (2012). The influence of defendants’ feelings of guilt on their penalties: The mediating role of attribution processes. Revue Internationale de Psychologie Sociale, 4, 4558.Google Scholar
Lindebaum, D., & Fielden, S. L. (2011). “It’s good to be angry”: Enacting anger in construction project management to achieve perceived leader effectiveness. Human Relations, 64, 437458.CrossRefGoogle Scholar
Lindebaum, D., & Jordan, P. J. (2014). When it can be good to feel bad and bad to feel good: Exploring asymmetries in workplace emotional outcomes. Human Relations, 67, 10371050.CrossRefGoogle ScholarPubMed
Linnankoski, I., Laasko, M. L., & Leinonen, L. (1994). Recognition of emotions in macaque vocalizations by children and adults. Language and Communication, 14, 183192.CrossRefGoogle Scholar
Little, L. M., Kluemper, D., Nelson, D. L., & Gooty, J. (2012). Development and validation of the Interpersonal Emotion Management Scale. Journal of Occupational and Organizational Psychology, 85, 407420.CrossRefGoogle Scholar
Little, L. M., Kluemper, D., Nelson, D. L., & Ward, A. (2013). More than happy to help? Customer‐focused emotion management strategies. Personnel Psychology, 66, 261286.CrossRefGoogle Scholar
Lively, K. (2000). Reciprocal emotion management: Working together to maintain stratification in private law firms. Work and Occupations, 27, 3263.CrossRefGoogle Scholar
Loades, D. (2006). Elizabeth I: A life. London: Hambledon Press.Google Scholar
Locke, K. (1996). A funny thing happened! The management of consumer emotions in service encounters. Organization Science, 7, 459.CrossRefGoogle Scholar
Locke, K. D., & Horowitz, L. M. (1990). Satisfaction in interpersonal interactions as a function of similarity in level of dysphoria. Journal of Personality and Social Psychology, 58, 823831.CrossRefGoogle ScholarPubMed
Lopes, P. N., Brackett, M. A., Nezlek, J. B., Schütz, A., Sellin, I., & Salovey, P. (2004). Emotional intelligence and social interaction. Personality and Social Psychology Bulletin, 30, 10181034.CrossRefGoogle ScholarPubMed
Lopes, P. N., Salovey, P., Côté, S., & Beers, M. (2005). Emotion regulation abilities and the quality of social interaction. Emotion, 5, 113118.CrossRefGoogle ScholarPubMed
Lopes, P. N., Salovey, P., & Straus, R. (2003). Emotional intelligence, personality, and the perceived quality of social relationships. Personality and individual Differences, 35, 641658.CrossRefGoogle Scholar
Lord, R. G., De Vader, C. L., & Alliger, G. M. (1986). A meta-analysis of the relation between personality traits and leadership perceptions: An application of validity generalization procedures. Journal of Applied Psychology, 71, 402410.CrossRefGoogle Scholar
Lumsden, E. A. (1993). Borderline personality disorder: A consequence of experiencing affect within a truncated time frame? Journal of Personality Disorders, 7, 265274.CrossRefGoogle Scholar
Lundquist, L.-O., & Dimberg, U. (1995). Facial expressions are contagious. Journal of Psychophysiology, 9, 203211.Google Scholar
Lutz, C., & White, G. M. (1986). The anthropology of emotions. Annual Review of Anthropology, 15, 405436.CrossRefGoogle Scholar
Lyubomirsky, S., King, L., & Diener, E. (2005). The benefits of frequent positive affect: Does happiness lead to success? Psychological Bulletin, 131, 803855.CrossRefGoogle ScholarPubMed
Mackie, D. M., Devos, T., & Smith, E. R. (2000). Intergroup emotions: Explaining offensive action tendencies in an intergroup context. Journal of Personality and Social Psychology, 79, 602616.CrossRefGoogle Scholar
MacLean, Paul D. (1990). The triune brain in evolution: Role in paleocerebral functions. New York: Plenum Press.Google Scholar
Madera, J., & Smith, D. B. (2009). The effects of leader negative emotions on evaluations of leadership in a crisis situation: The role of anger and sadness. The Leadership Quarterly, 20, 103114.CrossRefGoogle Scholar
Magee, J. C., & Smith, P. K. (2013). The social distance theory of power. Personality and Social Psychology Review, 17, 158186.CrossRefGoogle ScholarPubMed
Magee, J. C., & Tiedens, L. Z. (2006). Emotional ties that bind: The roles of valence and consistency of group emotion in inferences of cohesiveness and common fate. Personality and Social Psychology Bulletin, 32, 17031715.CrossRefGoogle ScholarPubMed
Magnée, M. J. C. M., Stekelenburg, J. J., Kemner, C., & De Gelder, B. (2007). Similar facial electromyographic responses to faces, voices, and body expressions. NeuroReport, 18, 369372.CrossRefGoogle Scholar
Malouff, J. M., Schutte, N. S., & Thorsteinsson, E. B. (2014). Trait emotional intelligence and romantic relationship satisfaction: A meta-analysis. The American Journal of Family Therapy, 42, 5366.CrossRefGoogle Scholar
Mannetti, L., Levine, J. M., Pierro, A., & Kruglanski, A. W. (2010). Group reaction to defection: The impact of shared reality. Social Cognition, 28, 447464.CrossRefGoogle Scholar
Manstead, A. S. R. (1991). Expressiveness as an individual difference. In Feldman, R. S. & Rimé, B. (Eds.), Fundamentals of nonverbal behavior (pp. 285328). Cambridge: Cambridge University Press.Google Scholar
Manstead, A. S. R., & Fischer, A. H. (2001). Social appraisal: The social world as object of and influence on appraisal processes. In Scherer, K. R., Schorr, A., & Johnstone, T. (Eds.), Appraisal processes in emotion: Theory, research, application (pp. 221232). New York: Oxford University Press.CrossRefGoogle Scholar
Manstead, A. S. R., Fischer, A. H., & Jakobs, E. (1999). The social and emotional functions of facial displays. In Philippot, P., Feldman, R. S., and Coats, E. J. (Eds.), The social context of nonverbal behavior (pp. 287313). New York: Cambridge University Press.Google Scholar
Manstead, A. S. R., & Tetlock, P. E. (1989). Cognitive appraisals and emotional experience: Further evidence. Cognition & Emotion, 3, 225239.CrossRefGoogle Scholar
Manstead, A. S. R., Wagner, H. L., & MacDonald, C. J. (1984). Face, body, and speech as channels of communication in the detection of deception. Basic and Applied Social Psychology, 5, 317332.CrossRefGoogle Scholar
Markus, H. R., & Kitayama, S. (1991). Culture and the self: Implications for cognition, emotion, and motivation. Psychological Review, 98, 224253.CrossRefGoogle Scholar
Marques, J., Abrams, D., Paez, D., & Martinez-Taboada, C. (1998). The role of categorization and in-group norms in judgments of groups and their members. Journal of Personality and Social Psychology, 75, 976988.CrossRefGoogle Scholar
Martin, L. L., Ward, D. W., Achee, J. W., & Wyer, R. S. (1993). Mood as input: People have to interpret the motivational implications of their moods. Journal of Personality and Social Psychology, 64, 317326.CrossRefGoogle Scholar
Mason, C. M., & Griffin, M. A. (2003). Group absenteeism and positive affective tone: A longitudinal study. Journal of Organizational Behavior, 24, 667687.CrossRefGoogle Scholar
Matsumoto, D. (1990). Cultural similarities and differences in display rules. Motivation and Emotion, 14, 195214.CrossRefGoogle Scholar
Matsumoto, D., Yoo, S. H., Nakagawa, S., & 37 Members of the Multinational Study of Cultural Display Rules (2008). Culture, emotion regulation, and adjustment. Journal of Personality and Social Psychology, 94, 925937.CrossRefGoogle ScholarPubMed
Mattila, A. S., & Enz, C. A. (2002). The role of emotions in service encounters. Journal of Service Research, 4, 268277.CrossRefGoogle Scholar
Mauss, I. B., & Robinson, M. D. (2009). Measures of emotion: A review. Cognition & Emotion, 23, 209237.CrossRefGoogle ScholarPubMed
Mauss, I. B., Shallcross, A. J., Troy, A. S., John, O. P., Ferrer, E., Wilhelm, F. H., & Gross, J. J. (2011). Don’t hide your happiness! Positive emotion dissociation, social connectedness, and psychological functioning. Journal of Personality and Social Psychology, 100, 738748.CrossRefGoogle ScholarPubMed
Mayer, J. D., Caruso, D. R., & Salovey, P. (1999). Emotional intelligence meets traditional standards for an intelligence. Intelligence, 27, 267298.CrossRefGoogle Scholar
Mayer, J. D., DiPaolo, M., & Salovey, P. (1990). Perceiving affective content in ambiguous visual stimuli: A component of emotional intelligence. Journal of Personality Assessment, 54, 772781.CrossRefGoogle ScholarPubMed
Mayer, J. D., & Salovey, P. (1997). What is emotional intelligence? In Salovey, P. & Sluyter, D. (Eds.), Emotional development and emotional intelligence: Educational implications (pp. 331). New York: Basic Books.Google Scholar
Mayer, J. D., Salovey, J., & Caruso, D. R. (2004). Emotional intelligence: Theory, findings, and implications. Psychological Inquiry, 15, 197215.CrossRefGoogle Scholar
McCrae, R. R, & Costa, P. T. Jr. (1987). Validation of the five-factor model of personality across instruments and observers. Journal of Personality and Social Psychology, 52, 8190.CrossRefGoogle ScholarPubMed
McCrone, J. (1991). The ape that spoke: Language and the evolution of the human mind. New York: Avon Books.Google Scholar
McDougall, W. (1923). Outline of psychology. New York: Scribner.Google Scholar
Mehrabian, A., & Ferris, S. R. (1967). Inference of attitudes from nonverbal communication in two channels. Journal of Consulting Psychology, 31, 248252.CrossRefGoogle ScholarPubMed
Mellers, B. A., & McGraw, A. P. (2001). Anticipated emotions as guides to choice. Current Directions in Psychological Science, 10, 210214.CrossRefGoogle Scholar
Melwani, S., & Barsade, S. G. (2011). Held in contempt: The psychological, interpersonal, and performance consequences of contempt in a work context. Journal of Personality and Social Psychology, 101, 503520.CrossRefGoogle Scholar
Menon, K., & Dubé, L. (2000). Ensuring greater satisfaction by engineering salesperson response to customer emotions. Journal of Retailing, 76, 285307.CrossRefGoogle Scholar
Mesquita, B., & Frijda, N. H. (1992). Cultural variations in emotions: A review. Psychological Bulletin, 112, 179204.CrossRefGoogle ScholarPubMed
Mesquita, B., Frijda, N. H., & Scherer, K. R. (1997). Culture and emotion. In Berry, J. W., Dasen, P. R., & Saraswathi, T. S. (Eds.), Handbook of cross-cultural psychology: Vol. 2: Basic processes and human development (2nd ed., pp. 255297). Boston: Allyn & Bacon.Google Scholar
Meyer, D. E., & Schvaneveldt, R. W. (1971). Facilitation in recognizing pairs of words: evidence of a dependence between retrieval operations. Journal of Experimental Psychology, 90, 227234.CrossRefGoogle ScholarPubMed
Miller, D. T, & Ross, M. (1975). Self-serving biases in attribution of causality: Fact or fiction? Psychological Bulletin, 82, 213225.CrossRefGoogle Scholar
Miller, R. E., Murphy, J. V., & Mirsky, I. A. (1959). Non-verbal communication of affect. Journal of Clinical Psychology, 15, 155158.3.0.CO;2-P>CrossRefGoogle ScholarPubMed
Miller, R. S. (2004). Emotion as adaptive interpersonal communication: The case of embarrassment. In Tiedens, L. Z. & Leach, C. W. (Eds.), The social life of emotions (pp. 87105). Cambridge: Cambridge University Press.CrossRefGoogle Scholar
Miller, R. S., & Leary, M. R. (1992). Social sources and interactive functions of embarrassment. In Clark, M. (Ed.), Emotion and social behavior (pp. 322339). New York: Russell Sage Foundation.Google Scholar
Miron-Spektor, E., Efrat-Treister, D., Rafaeli, A., & Schwarz-Cohen, O. (2011). Others’ anger makes people work harder not smarter: The effect of observing anger and sarcasm on creative and analytic thinking. Journal of Applied Psychology, 96, 10651075.CrossRefGoogle Scholar
Miron-Spektor, E., & Rafaeli, A. (2009). The effects of anger in the workplace: When, where, and why observing anger enhances or hinders performance. Research in Personnel and Human Resources Management, 28, 153178.CrossRefGoogle Scholar
Mirsky, I. A., Miller, R. E., & Murphy, J. V. (1958). The communication of affect in rhesus monkeys: I. An experimental method. Journal of the American Psychoanalytic Association, 6, 433441.CrossRefGoogle Scholar
Modestin, J., & Villiger, C. (1989). Follow-up study on borderline versus nonborderline personality disorders. Comprehensive Psychiatry, 30, 236244.CrossRefGoogle ScholarPubMed
Moody, E. J., McIntosh, D. N., Mann, L. J., & Weisser, K. R. (2007). More than mere mimicry? The influence of emotion on rapid facial reactions to faces. Emotion, 7, 447457.CrossRefGoogle ScholarPubMed
Morris, M. W., & Keltner, D. (2000). How emotions work: An analysis of the social functions of emotional expression in negotiations. Research in Organizational Behavior, 22, 150.CrossRefGoogle Scholar
Mueller, J. S., & Curhan, J. R. (2006). Emotional intelligence and counterpart mood induction in a negotiation. International Journal of Conflict Management, 17, 110128.CrossRefGoogle Scholar
Mueser, K. T., Bellack, A. S., Morrison, R. L., & Wixted, J. T. (1990). Social competence in schizophrenia: Premorbid adjustment, social skill, and domains of functioning. Journal of Psychiatric Research, 24, 5163.CrossRefGoogle ScholarPubMed
Mullen, B., Futrell, D., Stairs, D., Tice, D. M., Baumeister, R. F., Dawson, K. E., Riordan, C. A., Radloff, C. E., Goethals, G. R., Kennedy, J. G., & Rosenfeld, P. (1986). Newscaster’s facial expressions and voting behavior of viewers: Can a smile elect a president? Journal of Personality and Social Psychology, 51, 291295.CrossRefGoogle Scholar
Mumenthaler, C., & Sander, D. (2012). Social appraisal influences recognition of emotions. Journal of Personality and Social Psychology, 102, 11181135.CrossRefGoogle ScholarPubMed
Murphy, S. T., & Zajonc, R. B. (1993). Affect, cognition, and awareness: Affective priming with optimal and suboptimal stimulus exposures. Journal of Personality and Social Psychology, 64, 723739.CrossRefGoogle ScholarPubMed
Nelson, C. A. (1987). The recognition of facial expressions in the 1st 2 years of life: Mechanisms of development. Child Development, 58, 889909.CrossRefGoogle Scholar
Nelson, J. K. (2005). Seeing through tears: Crying and attachment. New York: Brunner-Routledge.Google Scholar
Nesse, R. M. (1990). Evolutionary explanations of emotions. Human Nature, 1, 261289.CrossRefGoogle ScholarPubMed
Nesse, R. M., & Ellsworth, P. C. (2009). Evolution, emotions, and emotional disorders. American Psychologist, 64, 129139.CrossRefGoogle ScholarPubMed
Neuberg, S. L., & Newsom, J. T. (1993). Personal need for structure: Individual differences in the desire for simpler structure. Journal of Personality and Social Psychology, 65, 113131.CrossRefGoogle Scholar
Neumann, R., & Strack, F. (2000). “Mood contagion”: The automatic transfer of mood between persons. Journal of Personality and Social Psychology, 79, 211223.CrossRefGoogle ScholarPubMed
Newcombe, M. J., & Ashkanasy, N. M. (2002). The role of affect and affective congruence in perceptions of leaders: An experimental study. The Leadership Quarterly, 13, 601614.CrossRefGoogle Scholar
Nezlak, J. B., Imbrie, M., & Shean, G. D. (1994). Depression and everyday social interaction. Journal of Personality and Social Psychology, 67, 11011111.CrossRefGoogle Scholar
Niedenthal, P. M. (2007). Embodying emotion. Science, 316, 10021005.CrossRefGoogle ScholarPubMed
Niedenthal, P. M., & Brauer, M. (2012). Social functionality of human emotion. Annual Review of Psychology, 63, 259285.CrossRefGoogle ScholarPubMed
Niedenthal, P. M., Winkielman, P. Mondillon, L., & Vermeulen, N. (2009). Embodiment of emotional concepts. Journal of Personality and Social Psychology, 96, 11201136.CrossRefGoogle Scholar
Nisbett, R. E., & Wilson, T. D. (1977). The halo effect: Evidence for unconscious alteration of judgments. Journal of Personality and Social Psychology, 35, 250256.CrossRefGoogle Scholar
Niven, K., Totterdell, P., & Holman, D. (2009). A classification of controlled interpersonal affect regulation strategies. Emotion, 9, 498509.CrossRefGoogle ScholarPubMed
Niven, K., Totterdell, P., Holman, D., & Headley, T. (2012). Does regulating others’ feelings influence people’s own affective well-being? The Journal of Social Psychology, 152, 246260.CrossRefGoogle ScholarPubMed
Nordgren, L. F., Banas, K., & MacDonald, G. (2011). Empathy gaps for social pain: Why people underestimate the pain of social suffering. Journal of Personality and Social Psychology, 100, 120128.CrossRefGoogle ScholarPubMed
Oatley, K. (2003). Creative expression and communication of emotions in the visual and narrative arts. In Davidson, R. J., Scherer, K. R., & Goldsmith, H. H. (Eds.), Handbook of affective sciences (pp. 481502). New York: Oxford University Press.Google Scholar
Oatley, K. (2004). Emotions: A brief history. Malden, MA: Blackwell.CrossRefGoogle Scholar
Oatley, K., & Jenkins, J. M. (1992). Human emotions: Function and dysfunction. Annual Review of Psychology, 43, 5585.CrossRefGoogle ScholarPubMed
Oatley, K., & Johnson-Laird, P. N. (1987). Towards a cognitive theory of emotions. Cognition & Emotion, 1, 2950.CrossRefGoogle Scholar
Oberman, L. M., Winkielman, P., & Ramachandran, V. S. (2007). Face to face: Blocking facial mimicry can selectively impair recognition of emotional expressions. Social Neuroscience, 2, 167178.CrossRefGoogle ScholarPubMed
Ochsner, K. N., Knierim, K., Ludlow, D. H., Hanelin, J., Ramachandran, T., Glover, G., & Mackey, S. C. (2004). Reflecting upon feelings: An fMRI study of neural systems supporting the attribution of emotion to self and other. Journal of cognitive neuroscience, 16, 17461772.CrossRefGoogle ScholarPubMed
Ohbuchi, K., Kameda, M., & Agarie, N. (1989). Apology as aggression control: Its role in mediating appraisal of and response to harm. Journal of Personality and Social Psychology, 56, 219227.CrossRefGoogle ScholarPubMed
Öhman, A. (1986). Face the beast and fear the face: Animal and social fears as prototypes for evolutionary analysis of emotion. Psychophysiology, 23, 123145.CrossRefGoogle Scholar
Oliver, M. B. (1993). Exploring the paradox of the enjoyment of sad films. Human Communication Research, 19, 315342.CrossRefGoogle Scholar
Olson, J. M., Roese, N. J., & Zanna, M. P. (1996). Expectancies. In Higgins, E. T. & Kruglanski, A. W. (Eds.), Social psychology: Handbook of basic principles (pp. 211238). New York: Guilford Press.Google Scholar
Ortony, A., Clore, G. L., & Collins, A. (1988). The cognitive structure of emotion. Cambridge: Cambridge University Press.CrossRefGoogle Scholar
Overbeck, J. R., Neale, M. A., & Govan, C. L. (2010). I feel, therefore you act: Intrapersonal and interpersonal effects of emotion on negotiation as a function of social power. Organizational Behavior and Human Decision Processes, 112, 126139.CrossRefGoogle Scholar
Pareene, A. (2010, June 2). Why won’t Obama just get even madder about this oil spill? Salon.com. Retrieved from www.salon.com/2010/06/02/obama_anger_pundits/singleton/Google Scholar
Parkinson, B. (1996). Emotions are social. British Journal of Psychology, 87, 663683.CrossRefGoogle ScholarPubMed
Parkinson, B. (2001). Putting appraisal in context. In Scherer, K. R., Schorr, A., & Johnstone, T. (Eds.), Appraisal processes in emotion: Theory, method, research (pp. 173186). New York: Oxford University Press.CrossRefGoogle Scholar
Parkinson, B. (2005). Do facial movements express emotions or communicate motives? Personality and Social Psychology Review, 9, 278311.CrossRefGoogle ScholarPubMed
Parkinson, B., Fischer, A. H., & Manstead, A. S. R. (2005). Emotion in social relations: Cultural, group, and interpersonal processes. New York: Psychology Press.CrossRefGoogle Scholar
Parkinson, B., Phiri, N., & Simons, G. (2012). Bursting with anxiety: Adult social referencing in an interpersonal Balloon Analogue Risk Task (BART). Emotion, 12, 817826.CrossRefGoogle Scholar
Parkinson, B., & Simons, G. (2009). Affecting others: Social appraisal and emotion contagion in everyday decision making. Personality and Social Psychology Bulletin, 35, 10711084.CrossRefGoogle ScholarPubMed
Parkinson, B., & Totterdell, P. (1999). Classifying affect-regulation strategies. Cognition & Emotion, 13, 277303.CrossRefGoogle Scholar
Parr, L. A., Hopkins, W. D., & de Waal, F. B. M. (1998). The perception of facial expressions in chimpanzees, Pan Troglodytes. Evolution of Communication, 2, 123.CrossRefGoogle Scholar
Parr, L. A., Waller, B. M., & Fugate, J. (2005). Emotional communication in primates: Implications for neurobiology. Current Opinion in Neurobiology, 15, 716720.CrossRefGoogle ScholarPubMed
Parr, L. A., Waller, B. M., Vick, S. J., & Bard, K. A. (2007). Classifying chimpanzee facial expressions by muscle action. Emotion, 7, 172181.CrossRefGoogle ScholarPubMed
Parrott, W. G. (2001). Implications of dysfunctional emotions for understanding how emotions function. Review of General Psychology, 5, 180186.CrossRefGoogle Scholar
Parrott, W. G. (Ed.). (2014). The positive side of negative emotions. New York: Guilford Press.Google Scholar
Payne, B. K., Cheng, C. M., Govorun, O., & Stewart, B. D. (2005). An inkblot for attitudes: Affect misattribution as implicit measurement. Journal of Personality and Social Psychology, 89, 277293.CrossRefGoogle ScholarPubMed
Perugini, M., & Bagozzi, R. P. (2001). The role of desires and anticipated emotions in goal‐directed behaviours: Broadening and deepening the theory of planned behaviour. British Journal of Social Psychology, 40, 7998.CrossRefGoogle ScholarPubMed
Pescosolido, A. T. (2002). Emergent leaders as managers of group emotion. The Leadership Quarterly, 13, 583599.CrossRefGoogle Scholar
Pessoa, L., McKenna, M., Gutierrez, E., & Ungerleider, L. G. (2002). Neural processing of emotional faces requires attention. Proceedings of the National Academy of Sciences of the United States of America, 99, 1145811463.CrossRefGoogle ScholarPubMed
Petty, R. E., & Cacioppo, J. T. (1986). The elaboration likelihood model of persuasion. Advances in Experimental Social Psychology, 19, 123205.CrossRefGoogle Scholar
Phan, K. L., Wager, T., Taylor, S. F., & Liberzon, I. (2002). Functional neuroanatomy of emotion: A meta-analysis of emotion activation studies in PET and fMRI. Neuroimage, 16, 331348.CrossRefGoogle ScholarPubMed
Pietroni, D., Van Kleef, G. A., De Dreu, C. K. W., & Pagliaro, S. (2008). Emotions as strategic information: Effects of other’s emotions on fixed-pie perception, demands and integrative behavior in negotiation. Journal of Experimental Social Psychology, 44, 14441454.CrossRefGoogle Scholar
Pillutla, M. M., & Murnighan, J. K. (1996). Unfairness, anger, and spite: Emotional rejections of ultimatum offers. Organizational Behavior and Human Decision Processes, 68, 208224.CrossRefGoogle Scholar
Planalp, S. (1999). Communicating emotion: Social, moral, and cultural processes. Cambridge: Cambridge University Press.CrossRefGoogle Scholar
Plant, E. A., Hyde, J. S., Keltner, D., & Devine, P. G. (2000). The gender stereotyping of emotions. Psychology of Women Quarterly, 24, 8192.CrossRefGoogle Scholar
Porges, S. W. (1999). Emotion: An evolutionary by-product of the neural regulation of the autonomic nervous system. In Carter, C. S., Lederhendler, I. I., & Kirkpatrick, B. (Eds.), The integrative neurobiology of affiliation (pp. 6580). Cambridge, MA: MIT Press.Google Scholar
Premack, D., & Woodruff, G. (1978). Does the chimpanzee have a theory of mind? Behavioral and Brain Sciences, 1, 515526.CrossRefGoogle Scholar
Prentice, C., & King, B. E. (2013). Emotional intelligence and adaptability – Service encounters between casino hosts and premium players. International Journal of Hospitality Management, 32, 287294.CrossRefGoogle Scholar
Preston, S. D., & de Waal, F. B. M. (2002). Empathy: Its ultimate and proximate bases. Behavioral and Brain Sciences, 25, 120.CrossRefGoogle ScholarPubMed
Pruitt, D. G., & Carnevale, P. J. (1993). Negotiation in social conflict. Buckingham: Open University Press.Google Scholar
Pugh, S. D. (2001). Service with a smile: Emotional contagion in the service encounter. Academy of Management Journal, 44, 10181027.CrossRefGoogle Scholar
Quigley, B. M., & Tedeschi, J. T. (1996). Mediating effects of blame attributions on feelings of anger. Personality and Social Psychology Bulletin, 22, 12801288.CrossRefGoogle Scholar
Rafaeli, A., Erez, A., Ravid, S., Derfler-Rozin, R., Treister, D. E., & Scheyer, R. (2012). When customers exhibit verbal aggression, employees pay cognitive costs. Journal of Applied Psychology, 97, 931950.CrossRefGoogle ScholarPubMed
Rafaeli, A., & Sutton, R. I. (1987). Expression of emotion as part of the work role. Academy of Management Review, 12, 2337.CrossRefGoogle Scholar
Rafaeli, A., & Sutton, R. I. (1989). The expression of emotion in organizational life. Research in Organizational Behavior, 11, 142.Google Scholar
Rafaeli, A., & Sutton, R. I. (1991). Emotional contrast strategies as means of social influence: Lessons from criminal interrogators and bill collectors. Academy of Management Journal, 34, 749775.CrossRefGoogle Scholar
Raiffa, H. (1982). The art and science of negotiation. Cambridge, MA: Harvard University Press.Google Scholar
Reddy, W. M. (2001). The navigation of feeling: A framework for the history of emotions. Cambridge: Cambridge University Press.CrossRefGoogle Scholar
Redican, W. K. (1982). An evolutionary perspective on human facial displays. In Ekman, P. (Ed.), Emotion in the human face (2nd ed., pp. 212280). Elmsford, NY: Pergamon Press.Google Scholar
Reis, H. T., McDougal Wilson, I., Monestere, C., Bernstein, S., Clark, K., Seidl, E., Franco, M., Giososo, E., Freeman, L., & Radoane, K. (1990). What is smiling is beautiful and good. European Journal of Social Psychology, 20, 259267.CrossRefGoogle Scholar
Repacholi, B. M. (1998). Infants’ use of attentional cues to identify the referent of another person’s emotional expression. Developmental Psychology, 34, 10171025.CrossRefGoogle ScholarPubMed
Repacholi, B. M., & Gopnik, A. (1997). Early reasoning about desires: Evidence from 14- and 18-month-olds. Developmental Psychology, 33, 1221.CrossRefGoogle ScholarPubMed
Richards, B. (2004). The emotional deficit in political communication. Political Communication, 21, 339352.CrossRefGoogle Scholar
Riefer, D. M., & Batchelder, W. H. (1988). Multinomial modeling and the measurement of cognitive processes. Psychological Review, 95, 318339.CrossRefGoogle Scholar
Rimé, B., Finkenauer, C., Luminet, O., Zech, E., & Philippot, P. (1998). Social sharing of emotion: New evidence and new questions. European Review of Social Psychology, 9, 145189.CrossRefGoogle Scholar
Rimé, B., Philippot, P., Boca, S., & Mesquita, B. (1992). Long-lasting cognitive and social consequences of emotion: Social sharing and rumination. European Review of Social Psychology, 3, 225258.CrossRefGoogle Scholar
Roberts, B. W., & Robins, R. W. (2000). Broad dispositions, broad aspirations: The intersection of personality traits and major life goals. Personality and Social Psychology Bulletin, 26, 12841296.CrossRefGoogle Scholar
Roberts, W. L., & Strayer, J. (1987). Parents’ responses to the emotional distress of their children: Relations with children’s competence. Developmental Psychology, 23, 415422.CrossRefGoogle Scholar
Roccas, S., Sagiv, L., Schwartz, S. H., & Knafo, A. (2002). The big five personality factors and personal values. Personality and Social Psychology Bulletin, 28, 789801.CrossRefGoogle Scholar
Roseman, I. J. (1984). Cognitive determinants of emotion: A structural theory. In Shaver, P. (Ed.), Review of personality and social psychology (Vol. 5, pp. 1136). Beverly Hills, CA: Sage.Google Scholar
Roseman, I. J., Wiest, C., & Swartz, T. S. (1994). Phenomenology, behaviors, and goals differentiate discrete emotions. Journal of Personality and Social Psychology, 67, 206221.CrossRefGoogle Scholar
Rosenfeld, H. M. (1966). Approval-seeking and approval-inducing functions of verbal and nonverbal responses in the dyad. Journal of Personality and Social Psychology, 6, 597605.CrossRefGoogle Scholar
Rosete, D., & Ciarrochi, J. (2005). Emotional intelligence and its relationship to workplace performance outcomes of leadership effectiveness. Leadership & Organization Development Journal, 26, 388399.CrossRefGoogle Scholar
Rozell, E. J., Pettijohn, C. E., & Parker, R. S. (2004). Customer‐oriented selling: Exploring the roles of emotional intelligence and organizational commitment. Psychology & Marketing, 21, 405424.CrossRefGoogle Scholar
Rubin, J. Z., Pruitt, D. G., & Kim, S. H. (1994). Social conflict; escalation, stalemate, and settlement. New York: McGraw-Hill.Google Scholar
Rubin, R. S., Munz, D. C., & Bommer, W. H. (2005). Leading from within: The effects of emotion recognition and personality on transformational leadership behavior. Academy of Management Journal, 48, 845858.CrossRefGoogle Scholar
Rupp, D. E., & Spencer, S. (2006). When customers lash out: The effects of customer interactional injustice on emotional labor and the mediating role of discrete emotions. Journal of Applied Psychology, 91, 971978.CrossRefGoogle ScholarPubMed
Rusbult, C. E., & Van Lange, P. A. (2003). Interdependence, interaction, and relationships. Annual Review of Psychology, 54, 351375.CrossRefGoogle ScholarPubMed
Russell, B. (1951). New hopes for a changing world. London: George Allen and Unwin.Google Scholar
Russell, J. A. (1994). Is there universal recognition of emotion from facial expression? A review of the cross-cultural studies. Psychological Bulletin, 115, 102141.CrossRefGoogle ScholarPubMed
Saarni, C. (1999). The development of emotional competence. New York: Guilford Press.Google Scholar
Salovey, P., & Grewal, D. (2005). The science of emotional intelligence. Current Directions in Psychological Science, 14, 281285.CrossRefGoogle Scholar
Salovey, P., & Mayer, J. D. (1990). Emotional intelligence. Imagination, Cognition, and Personality, 9, 185211.CrossRefGoogle Scholar
Salzman, C. D., & Fusi, S. (2010). Emotion, cognition, and mental state representation in amygdala and prefrontal cortex. Annual Review of Neuroscience, 33, 173202.CrossRefGoogle ScholarPubMed
Sanchez-Burks, J., Bartel, C. A., Rees, L., & Huy, Q. (2016). Assessing collective affect recognition via the EAM (Emotional Aperture Measure). Cognition & Emotion, 30, 117133.CrossRefGoogle ScholarPubMed
Sanchez-Burks, J., & Huy, Q. N. (2009). Emotional aperture and strategic change: The accurate recognition of collective emotions. Organization Science, 20, 2234.CrossRefGoogle Scholar
Sato, W., Kochiyama, T., Yoshikawa, S., Naito, E., & Matsumura, M. (2004). Enhanced neural activity in response to dynamic facial expressions of emotion: An fMRI study. Cognitive Brain Research, 20, 8191.CrossRefGoogle ScholarPubMed
Sauter, D. (2010). More than happy: The need for disentangling positive emotions. Current Directions in Psychological Science, 19, 3640.CrossRefGoogle Scholar
Sauter, D. A., Eisner, F., Ekman, P., & Scott, S. K. (2010). Cross-cultural recognition of basic emotions through nonverbal emotional vocalizations. Proceedings of the National Academy of Sciences of the United States of America, 107, 24082412.CrossRefGoogle ScholarPubMed
Schachter, S. (1959). The psychology of affiliation. Stanford, CA: Stanford University Press.Google Scholar
Schaller, M., & Cialdini, R. B. (1988). The economics of empathic helping: Support for a mood management motive. Journal of Experimental Social Psychology, 24, 163181.CrossRefGoogle Scholar
Schelling, T. C. (1960). The strategy of conflict. Cambridge, MA: Harvard University Press.Google Scholar
Scherer, K. R. (1986). Vocal affect expression: A review and model for future research. Psychological Bulletin, 99, 143165.CrossRefGoogle ScholarPubMed
Scherer, K. R. (2009). The dynamic architecture of emotion: Evidence for the component process model. Cognition & Emotion, 23, 13071351.CrossRefGoogle Scholar
Scherer, K. R., Banse, R., & Wallbott, H. G. (2001). Emotion inferences from vocal expression correlate across languages and cultures. Journal of Cross-Cultural Psychology, 32, 7692.CrossRefGoogle Scholar
Scherer, K. R., Feldstein, S., Bond, R. N., & Rosenthal, R. (1985). Vocal cues to deception: A comparative channel approach. Journal of Psycholinguistic Research, 14, 409425.CrossRefGoogle ScholarPubMed
Scherer, K., & Grandjean, D. (2008). Facial expressions allow inference of both emotions and their components. Cognition & Emotion, 22, 789801.CrossRefGoogle Scholar
Scherer, K. R., Schorr, A., & Johnstone, T. (2001) (Eds.). Appraisal processes in emotion: Theory, methods, research. New York: Oxford University Press.CrossRefGoogle Scholar
Scherer, K. R., & Tannenbaum, P. H. (1986). Emotional experiences in everyday life: A survey approach. Motivation and Emotion, 10, 295314.CrossRefGoogle Scholar
Scherer, K. R., & Wallbott, H. G. (1994). Evidence for universality and cultural variation of differential emotion response patterning. Journal of Personality and social psychology, 66, 310328.CrossRefGoogle ScholarPubMed
Scherer, K. R., Wallbott, H. G., & Summerfield, A. B. (1986). Experiencing emotion: A cross-cultural study. New York: Cambridge University Press.Google Scholar
Schneider, B. (1987). The people make the place. Personnel Psychology, 40, 437454.CrossRefGoogle Scholar
Schubert, E. (1996). Enjoyment of negative emotions in music: An associative network explanation. Psychology of Music, 24, 1828.CrossRefGoogle Scholar
Schutte, N. S., Malouff, J. M., Bobik, C., Coston, T. D., Greeson, C., Jedlicka, C., Rhodes, E., & Wendorf, G. (2001). Emotional intelligence and interpersonal relations. The Journal of Social Psychology, 141, 523536.CrossRefGoogle ScholarPubMed
Schwarz, N., & Bless, H. (1991). Happy and mindless, but sad and smart? The impact of affective states on analytic reasoning. In Forgas, J. P. (Ed.), Emotion and social judgment (pp. 5571). Oxford: Pergamon.Google Scholar
Schwarz, N., Bless, H., & Bohner, G. (1991). Mood and persuasion: Affective states influence the processing of persuasive communications. Advances in Experimental Social Psychology, 24, 161195.CrossRefGoogle Scholar
Schwarz, N., & Clore, G. L. (1983). Mood, misattribution, and judgments of well-being: Informative and directive functions of affective states. Journal of Personality and Social Psychology, 45, 513523.CrossRefGoogle Scholar
Schwarz, N., & Clore, G. L. (1988). How do I feel about it? The informative function of affective states. In Fiedler, K. & Forgas, J. P. (Eds.), Affect, cognition, and social behavior (pp. 4462). Toronto, ON: Hogrefe.Google Scholar
Sedikides, C., Wildschut, T., Arndt, J., & Routledge, C. (2008). Nostalgia: Past, present, and future. Current Directions in Psychological Science, 17, 304307.CrossRefGoogle Scholar
Semin, G. R., & Manstead, A. S. R. (1982). The social implications of embarrassment displays and restitution behaviour. European Journal of Social Psychology, 12, 367377.CrossRefGoogle Scholar
Shariff, A. F., & Tracy, J. L. (2011). What are emotion expressions for? Current Directions in Psychological Science, 20, 395399.CrossRefGoogle Scholar
Shariff, A. F., Tracy, J. L., & Markusoff, J. L. (2012). (Implicitly) judging a book by its cover: The power of pride and shame expressions in shaping judgments of social status. Personality and Social Psychology Bulletin, 38, 11781193.CrossRefGoogle ScholarPubMed
Shaver, P. R., Morgan, H. J., & Wu, S. (1996). Is love a “basic” emotion? Personal Relationships, 3, 8196.CrossRefGoogle Scholar
Shaver, P., Schwartz, J., Kirson, D., & O’Connor, C. (1987). Emotion knowledge: Further exploration of a prototype approach. Journal of Personality and Social Psychology, 52, 10611086.CrossRefGoogle ScholarPubMed
Sherman, J. W., Krieglmeyer, R., & Calanchini, J. (2014). Process models require process measures. In Sherman, J. W., Gawronski, B., & Trope, Y. (Eds.), Dual process theories of the social mind (pp. 121138). New York: Guilford Press.Google Scholar
Shields, S. A. (2005). The politics of emotion in everyday life: “Appropriate” emotion and claims on identity. Review of General Psychology, 9, 315.CrossRefGoogle Scholar
Sinaceur, M., Adam, H., Van Kleef, G. A., & Galinsky, A. D. (2013). The advantages of being unpredictable: How emotional inconsistency extracts concessions in negotiation. Journal of Experimental Social Psychology, 49, 498508.CrossRefGoogle Scholar
Sinaceur, M., Kopelman, S., Vasiljevic, D., & Haag, C. (2015). Weep and get more: When and why sadness expression is effective in negotiations. Journal of Applied Psychology, 100, 18471871.CrossRefGoogle ScholarPubMed
Sinaceur, M., & Tiedens, L. Z. (2006). Get mad and get more than even: When and why anger expression is effective in negotiations. Journal of Experimental Social Psychology, 42, 314322.CrossRefGoogle Scholar
Sinaceur, M., Van Kleef, G. A., Neale, M. A., Adam, H., & Haag, C. (2011). Hot or cold: Is communicating anger or threats more effective in negotiation? Journal of Applied Psychology, 96, 10181032.CrossRefGoogle ScholarPubMed
Singer, J. A., & Salovey, P. (1988). Mood and memory: Evaluating the network theory of affect. Clinical Psychology Review, 8, 211251.CrossRefGoogle Scholar
Skarlicki, D. P., & Folger, R. (1997). Retaliation in the workplace: The roles of distributive, procedural, and interactional justice. Journal of Applied Psychology, 82, 434443.CrossRefGoogle Scholar
Skinner, M., & Mullen, B. (1991). Facial asymmetry in emotional expression: A meta-analysis of research. British Journal of Social Psychology, 30, 113124.CrossRefGoogle Scholar
Small, D. A., & Verrochi, N. M. (2009). The face of need: Facial emotion expression on charity advertisements. Journal of Marketing Research, 46, 777787.CrossRefGoogle Scholar
Smith, C. A., Haynes, K. N., Lazarus, R. S., & Pope, L. K. (1993). In search of the “hot” cognitions: Attributions, appraisals, and their relation to emotion. Journal of Personality and Social Psychology, 65, 916929.CrossRefGoogle ScholarPubMed
Smith, C. A., Organ, D. W., & Near, J. P. (1983). Organizational citizenship behavior: Its nature and antecedents. Journal of Applied Psychology, 68, 653663.CrossRefGoogle Scholar
Smith, C. A., & Scott, H. S. (1997). A componential approach to the meaning of facial expressions. In: Russell, J. A. & Fernández-Dols, J. M. (red.). The Psychology of Facial Expression (pp. 229254). New York: Cambridge University Press.CrossRefGoogle Scholar
Smith, E. R., & DeCoster, J. (2000). Dual-process models in social and cognitive psychology: Conceptual integration and links to underlying memory systems. Personality and Social Psychology Review, 4, 108131.CrossRefGoogle Scholar
Smith, E. R., Seger, C. R., & Mackie, D. M. (2007). Can emotions be truly group level? Evidence regarding four conceptual criteria. Journal of Personality and Social Psychology, 93, 431446.CrossRefGoogle ScholarPubMed
Smith, M. C., Smith, M. K., & Ellgring, H. (1996). Spontaneous and posed facial expression in Parkinson’s disease. Journal of the International Neuropsychological Society, 2, 383391.CrossRefGoogle ScholarPubMed
Soloff, P. H., & Ulrich, R. F. (1981). Diagnostic interview for borderline patients: A replication study. Archives of General Psychiatry, 38, 686692.CrossRefGoogle ScholarPubMed
Sommers, S. (1984). Reported emotions and conventions of emotionality among college students. Journal of Personality and Social Psychology, 46, 207215.CrossRefGoogle Scholar
Sorce, J. F., Emde, R. N., Campos, J., & Klinnert, M. D. (1985). Maternal emotional signaling: Its effect on the visual cliff behavior of 1 year olds. Developmental Psychology, 21, 195200.CrossRefGoogle Scholar
Spoor, J. R., & Kelly, J. R. (2004). The evolutionary significance of affect in groups: Communication and group bonding. Group Processes & Intergroup Relations, 7, 398412.CrossRefGoogle Scholar
Srivastava, S., Tamir, M., McGonigal, K. M., John, O. P., & Gross, J. J. (2009). The social costs of emotional suppression: A prospective study of the transition to college. Journal of Personality and Social Psychology, 96, 883897.CrossRefGoogle ScholarPubMed
Stasser, G., & Titus, W. (1985). Pooling of unshared information in group decision making: Biased information sampling during discussion. Journal of Personality and Social Psychology, 48, 14671478.CrossRefGoogle Scholar
Staw, B. M., Sutton, R. I., & Pelled, L. H. (1994). Employee positive emotion and favorable outcomes at the workplace. Organization Science, 5, 5171.CrossRefGoogle Scholar
Steinel, W., Van Kleef, G. A., & Harinck, F. (2008). Are you talking to me?! Separating the people from the problem when expressing emotions in negotiation. Journal of Experimental Social Psychology, 44, 362369.CrossRefGoogle Scholar
Steiner, C. (2000). Apology: The transactional analysis of a fundamental exchange. Transactional Analysis Journal, 30, 145149.CrossRefGoogle Scholar
Steiner, I. D. (1974). Whatever happened to the group in social psychology? Journal of Experimental Social Psychology, 10, 94108.CrossRefGoogle Scholar
Stern, L. D., Marrs, S., Millar, M. G., & Cole, E. (1984). Processing time and the recall of inconsistent and consistent behaviors of individuals and groups. Journal of Personality and Social Psychology, 47, 253262.CrossRefGoogle Scholar
Stouten, J., & De Cremer, D. (2010). “Seeing is believing”: The effects of facial expressions of emotion and verbal communication in social dilemmas. Journal of Behavioral Decision Making, 23, 271287.CrossRefGoogle Scholar
Suls, J., Martin, R., & David, J. P. (1998). Person-environment fit and its limits: Agreeableness, neuroticism, and emotional reactivity to interpersonal conflict. Personality and Social Psychology Bulletin, 24, 8898.CrossRefGoogle Scholar
Sutton, R. I. (1991). Maintaining norms about expressed emotions: The case of bill collectors. Administrative Science Quarterly, 36, 245268.CrossRefGoogle Scholar
Sy, T., Côté, S., & Saavedra, R. (2005). The contagious leader: Impact of the leader’s mood on the mood of group members, group affective tone, and group processes. Journal of Applied Psychology, 90, 295305.CrossRefGoogle ScholarPubMed
Tamir, M. (2009). What do people want to feel and why? Pleasure and utility in emotion regulation. Current Directions in Psychological Science, 18, 101105.CrossRefGoogle Scholar
Tamir, M., Mitchell, C., & Gross, J. J. (2008). Hedonic and instrumental motives in anger regulation. Psychological Science, 19, 324328.CrossRefGoogle ScholarPubMed
Tanghe, J., Wisse, B., & Van der Flier, H. (2010). The formation of group affect and team effectiveness: The moderating role of identification. British Journal of Management, 21, 340358.CrossRefGoogle Scholar
Tangney, J. P., Miller, R. S., Flicker, L., & Barlow, D. H. (1996). Are shame, guilt, and embarrassment distinct emotions? Journal of Personality and Social Psychology, 70, 12561264.CrossRefGoogle ScholarPubMed
Tavris, C. (1984). On the wisdom of counting to ten: Personal and social dangers of anger expression. Review of Personality & Social Psychology, 5, 170191.Google Scholar
Tavuchis, N. (1991). Mea culpa: A sociology of apology and reconciliation. Stanford, CA: Stanford University Press.Google Scholar
Tee, E, Y. J., Ashkanasy, N. M., & Paulsen, N. (2013). The influence of follower mood on leader mood and task performance: An affective, follower-centric perspective of leadership. The Leadership Quarterly, 24, 496515.CrossRefGoogle Scholar
Tetlock, P. E. (1992). The impact of accountability on judgment and choice: Toward a social contingency model. Advances in Experimental Social Psychology, 25, 331376.CrossRefGoogle Scholar
Thompson, L. (2001). The mind and heart of the negotiator (2nd ed., pp. 1819). Upper Saddle River, NJ: Prentice Hall.Google Scholar
Thompson, L., Medvec, V. H., Seiden, V., & Kopelman, S. (2001). Poker face, smiley face, and rant ‘n’ rave: Myths and realities about emotion in negotiation. In Hogg, M. A. & Tindale, R. S. (Eds.), Blackwell handbook of social psychology: Group processes (pp. 139163). Malden, MA: Blackwell.CrossRefGoogle Scholar
Thompson, L., Valley, K. L., & Kramer, R. M. (1995). The bittersweet feeling of success: An examination of social perception in negotiation. Journal of Experimental Social Psychology, 31, 467492.CrossRefGoogle Scholar
Thompson, R. F., & Spencer, W. A. (1966). Habituation: A model phenomenon for the study of neuronal substrates of behavior. Psychological Review, 73, 1643.CrossRefGoogle Scholar
Tidd, K. L., & Lockard, J. S. (1978). Monetary significance of the affiliative smile: A case for reciprocal altruism. Bulletin of the Psychonomic Society, 11, 344346.CrossRefGoogle Scholar
Tiedens, L. Z. (2001). Anger and advancement versus sadness and subjugation: The effect of negative emotion expressions on social status conferral. Journal of Personality and Social Psychology, 80, 8694.CrossRefGoogle ScholarPubMed
Tiedens, L. Z., Ellsworth, P. C., & Mesquita, B. (2000). Sentimental stereotypes: Emotional expectations for high- and low-status group members. Personality and Social Psychology Bulletin, 26, 560575.CrossRefGoogle Scholar
Tiedens, L. Z., & Fragale, A. R. (2003). Power moves: Complementarity in dominant and submissive nonverbal behavior. Journal of Personality and Social Psychology, 84, 558568.CrossRefGoogle ScholarPubMed
Tiedens, L. Z., & Leach, C. W. (Eds.). (2004). The social life of emotions. Cambridge University Press.CrossRefGoogle Scholar
Tiedens, L. Z., & Linton, S. (2001). Judgment under emotional certainty and uncertainty: The effects of specific emotions on information processing. Journal of Personality and Social Psychology, 81, 973988.CrossRefGoogle ScholarPubMed
Tiedens, L. Z., Sutton, R. I., & Fong, C. T. (2004). Emotional variation in workgroups: Causes and performance consequences. In Tiedens, L. Z. & Leach, C. W. (Eds.), The social life of emotions (pp. 164186). New York: Cambridge University Press.CrossRefGoogle Scholar
Timmers, M., Fischer, A. H., & Manstead, A. S. R. (1998). Gender differences in motives for regulating emotions. Personality and Social Psychology Bulletin, 24, 974985.CrossRefGoogle Scholar
Tomkins, S. (1962). Affect, imagery, and consciousness: The positive affects. Vol. 1. New York: Springer.Google Scholar
Tomkins, S. (1963). Affect, imagery, and consciousness: The negative affects. Vol. 2. New York: Springer.Google Scholar
Tooby, J., & Cosmides, L. (1990). The past explains the present: Emotional adaptations and the structure of ancestral environments. Ethology and Sociobiology, 11, 375424.CrossRefGoogle Scholar
Totterdell, P. (2000). Catching moods and hitting runs: Mood linkage and subjective performance in professional sport teams. Journal of Applied Psychology, 85, 848859.CrossRefGoogle ScholarPubMed
Totterdell, P., Kellett, S., Teuchmann, K., & Briner, B. (1998). Evidence of mood linkage in work groups. Journal of Personality and Social Psychology, 74, 15041515.CrossRefGoogle Scholar
Triandis, H. C. (1989). The self and social behavior in differing cultural contexts. Psychological Review, 96, 506520.CrossRefGoogle Scholar
Trivers, R. L. (1971). The evolution of reciprocal altruism. Quarterly Review of Biology, 46, 3557.CrossRefGoogle Scholar
Tronick, E. Z. (1989). Emotions and emotional communication in infants. American Psychologist, 44, 112119.CrossRefGoogle ScholarPubMed
Tsai, W. C. (2001). Determinants and consequences of employee displayed positive emotions. Journal of Management, 27, 497512.CrossRefGoogle Scholar
Tsai, W., & Huang, Y. (2002). Mechanisms linking employee affective delivery and customer behavioral intentions. Journal of Applied Psychology, 87, 10011008.CrossRefGoogle ScholarPubMed
Tsai, W.-C., Chi, N.-W., Grandey, A. A., & Fung, S.-C. (2012). Positive group affective tone and team creativity: Negative group affective tone and team trust as boundary conditions. Journal of Organizational Behavior, 33, 638656.CrossRefGoogle Scholar
Tsui, A. S., & Barry, B. (1986). Interpersonal affect and rating errors. Academy of Management Journal, 29, 586599.CrossRefGoogle Scholar
Tuncel, E., & Doucet, L. (2005). Mixed feelings: Impact of mood diversity on confirmation bias and decision accuracy in groups. Unpublished manuscript.Google Scholar
Tversky, A., & Kahneman, D. (1974). Judgment under uncertainty: Heuristics and biases. Science, 185, 11241131.CrossRefGoogle ScholarPubMed
Uchida, Y., & Kitayama, S. (2009). Happiness and unhappiness in east and west: Themes and variations. Emotion, 9, 441456.CrossRefGoogle Scholar
Uljarevic, M., & Hamilton, A. (2013). Recognition of emotions in autism: A formal meta-analysis. Journal of Autism and Developmental Disorders, 43, 15171526.CrossRefGoogle ScholarPubMed
Van Beest, I., Van Kleef, G. A., & Van Dijk, E. (2008). Get angry, get out: The interpersonal effects of anger communication in multiparty negotiation. Journal of Experimental Social Psychology, 44, 9931002.CrossRefGoogle Scholar
Van der Schalk, J., Fischer, A., Doosje, B., Wigboldus, D., Hawk, S., Rotteveel, M., & Hess, U. (2011). Convergent and divergent responses to emotional displays of ingroup and outgroup. Emotion, 11, 286298.CrossRefGoogle ScholarPubMed
Van der Schalk, J., Kuppens, T., Bruder, M., & Manstead, A. S. R. (2014). The social power of regret: The effect of social appraisal and anticipated emotions on fair and unfair allocations in resource dilemmas. Journal of Experimental Psychology: General, 144, 151157.CrossRefGoogle ScholarPubMed
Van Dijk, E., Van Kleef, G. A., Steinel, W., & Van Beest, (2008). A social functional approach to emotions in bargaining: When communicating anger pays and when it backfires. Journal of Personality and Social Psychology, 94, 600614.CrossRefGoogle ScholarPubMed
Van Doorn, E. A., Heerdink, M. W., & Van Kleef, G. A. (2012). Emotion and the construal of social situations: Inferences of cooperation versus competition from expressions of anger, happiness, and disappointment. Cognition & Emotion, 12, 442461.CrossRefGoogle Scholar
Van Doorn, E. A., Van Kleef, G. A., & Van der Pligt, J. (2014). How instructors’ emotional expressions shape students’ learning performance: The roles of anger, happiness, and regulatory focus. Journal of Experimental Psychology: General, 143, 980984.CrossRefGoogle ScholarPubMed
Van Doorn, E. A., Van Kleef, G. A., & Van der Pligt, J. (2015a). Deriving meaning from others’ emotions: Attribution, appraisal, and the use of emotions as social information. Frontiers in Psychology, 6, 1077.CrossRefGoogle ScholarPubMed
Van Doorn, E. A., Van Kleef, G. A., & Van der Pligt, J. (2015b). How emotional expressions shape prosocial behavior: Interpersonal effects of anger and disappointment on compliance with requests. Motivation and Emotion, 39, 128141.CrossRefGoogle Scholar
van Hooff, J. A. R. A. M. (1972). A comparative approach to the phylogeny of laughter and smiling. In Hinde, R. A. (Ed.), Non-verbal communication (pp. 209240). Cambridge: Cambridge University Press.Google Scholar
Van Kleef, G. A. (2009). How emotions regulate social life: The emotions as social information (EASI) model. Current Directions in Psychological Science, 18, 184188.CrossRefGoogle Scholar
Van Kleef, G. A. (2010). The emerging view of emotion as social information. Social and Personality Psychology Compass, 4/5, 331343.CrossRefGoogle Scholar
Van Kleef, G. A., Anastasopoulou, C., & Nijstad, B. A. (2010). Can expressions of anger enhance creativity? A test of the emotions as social information (EASI) model. Journal of Experimental Social Psychology, 46, 10421048.CrossRefGoogle Scholar
Van Kleef, G. A., & Côté, S. (2007). Expressing anger in conflict: When it helps and when it hurts. Journal of Applied Psychology, 92, 15571569.CrossRefGoogle ScholarPubMed
Van Kleef, G. A., & De Dreu, C. K. W. (2002). Social value orientation and impression formation: A test of two competing hypotheses about information search in negotiation. International Journal of Conflict Management, 13, 5977.CrossRefGoogle Scholar
Van Kleef, G. A., & De Dreu, C. K. W. (2010). Longer-term consequences of anger expression in negotiation: Retaliation or spill-over? Journal of Experimental Social Psychology, 46, 753760.CrossRefGoogle Scholar
Van Kleef, G. A., De Dreu, C. K. W., & Manstead, A. S. R. (2004a). The interpersonal effects of anger and happiness in negotiations. Journal of Personality and Social Psychology, 86, 5776.CrossRefGoogle ScholarPubMed
Van Kleef, G. A., De Dreu, C. K. W., & Manstead, A. S. R. (2004b). The interpersonal effects of emotions in negotiations: A motivated information processing approach. Journal of Personality and Social Psychology, 87, 510528.CrossRefGoogle ScholarPubMed
Van Kleef, G. A., De Dreu, C. K. W., & Manstead, A. S. R. (2006). Supplication and appeasement in conflict and negotiation: The interpersonal effects of disappointment, worry, guilt, and regret. Journal of Personality and Social Psychology, 91, 124142.CrossRefGoogle ScholarPubMed
Van Kleef, G. A., De Dreu, C. K. W., & Manstead, A. S. R. (2010). An interpersonal approach to emotion in social decision making: The emotions as social information model. Advances in Experimental Social Psychology, 42, 4596.CrossRefGoogle Scholar
Van Kleef, G. A., De Dreu, C. K. W., Pietroni, D., & Manstead, A. S. R. (2006). Power and emotion in negotiations: Power moderates the interpersonal effects of anger and happiness on concession making. European Journal of Social Psychology, 36, 557581.CrossRefGoogle Scholar
Van Kleef, G. A., & Fischer, A. H. (2016). Emotional collectives: How groups shape emotions and emotions shape groups. Cognition & Emotion, 30, 319.CrossRefGoogle ScholarPubMed
Van Kleef, G. A., Homan, A. C., Beersma, B., & Van Knippenberg, D. (2010). On angry leaders and agreeable followers: How leaders’ emotions and followers’ personalities shape motivation and team performance. Psychological Science, 21, 18271834.CrossRefGoogle ScholarPubMed
Van Kleef, G. A., Homan, A. C., Beersma, B., Van Knippenberg, D., Van Knippenberg, B., & Damen, F. (2009). Searing sentiment or cold calculation? The effects of leader emotional displays on team performance depend on follower epistemic motivation. Academy of Management Journal, 52, 562580.CrossRefGoogle Scholar
Van Kleef, G. A., Homan, A. C., & Cheshin, A. (2012). Emotional influence at work: Take it EASI. Organizational Psychology Review, 2, 311339.CrossRefGoogle Scholar
Van Kleef, G. A., Oveis, C., Van der Löwe, I., LuoKogan, A., Goetz, J., & Keltner, D. (2008). Power, distress, and compassion: Turning a blind eye to the suffering of others. Psychological Science, 19, 13151322.CrossRefGoogle Scholar
Van Kleef, G. A., & Sinaceur, M. (2013). The demise of the “rational” negotiator: Emotional forces in conflict and negotiation. In Olekalns, M. & Adair, W. L. (Eds.), Handbook of research on negotiation (pp. 103130). Cheltenham: Edward Elgar.CrossRefGoogle Scholar
Van Kleef, G. A., Stamkou, E., & Larsen, M. (2014, May). Music teachers’ emotional expressions and pupils’ musical performance: A test of emotions as social information (EASI) theory. Paper presented at the annual conference of the Society for Industrial and Organizational Psychology, Honolulu, HI.Google Scholar
Van Kleef, G. A., Steinel, W., & Homan, A. C. (2013). On being peripheral and paying attention: Social information processing in intergroup conflict. Journal of Applied Psychology, 98, 6379.CrossRefGoogle ScholarPubMed
Van Kleef, G. A., Van den Berg, H., & Heerdink, M. W. (2015). The persuasive power of emotions: Effects of emotional expressions on attitude formation and change. Journal of Applied Psychology, 100, 11241142.CrossRefGoogle ScholarPubMed
Van Kleef, G. A., Van Doorn, E. A., Heerdink, M. W., & Koning, L. F. (2011). Emotion is for influence. European Review of Social Psychology, 22, 114163.CrossRefGoogle Scholar
Van Kleef, G. A., & Van Lange, P. A. M. (2008). What other’s disappointment may do to selfish people: Emotion and social value orientation in a negotiation context. Personality and Social Psychology Bulletin, 34, 10841095.CrossRefGoogle Scholar
Van Knippenberg, D., De Dreu, C. K. W., & Homan, A. C. (2004). Work group diversity and group performance: An integrative model and research agenda. Journal of Applied Psychology, 89, 10081022.CrossRefGoogle ScholarPubMed
Van Knippenberg, D., & Hogg, M. A. (2003). A social identity model of leadership effectiveness in organizations. Research in Organizational Behavior, 25, 243295.CrossRefGoogle Scholar
Van Knippenberg, D., Kooij-de Bode, H. J. M., & Van Ginkel, W. P. (2010). The interactive effects of mood and trait negative affect in group decision making. Organization Science, 21, 731744.CrossRefGoogle Scholar
Van Rooy, D. L., Alonso, A., & Viswesvaran, C. (2005). Group differences in emotional intelligence scores: Theoretical and practical implications. Personality and Individual Differences, 38, 689700.CrossRefGoogle Scholar
Van Zomeren, M., Spears, R., Fischer, A. H., & Leach, C. W. (2004). Put your money where your mouth is! Explaining collective action tendencies through group-based anger and group efficacy. Journal of Personality and Social Psychology, 87, 649664.CrossRefGoogle ScholarPubMed
Vernon, P. A. (1983). Speed of information processing and general intelligence. Intelligence, 7, 5370.CrossRefGoogle Scholar
Vingerhoets, A. J. J. M., Cornelius, R. R., Van Heck, G. L., & Becht, M. C. (2000). Adult crying: A model and review of the literature. Review of General Psychology, 4, 354377.CrossRefGoogle Scholar
Visser, V. A., Van Knippenberg, D., Van Kleef, G. A., & Wisse, B. (2013). How leader displays of happiness and sadness influence follower performance: Emotional contagion and creative versus analytical performance. The Leadership Quarterly, 24, 172188.CrossRefGoogle Scholar
Volkmar, F., Chawarska, K., & Klin, A. (2005). Autism in infancy and early childhood. Annual Review of Psychology, 56, 315336.CrossRefGoogle ScholarPubMed
Vuilleumier, P. (2005). How brains beware: Neural mechanisms of emotional attention. Trends in Cognitive Sciences, 9, 585594.CrossRefGoogle ScholarPubMed
Wade-Benzoni, K. A., Hoffman, A. J., Thompson, L. L., Moore, D. A., Gillespie, J. J., & Bazerman, M. H. (2002). Barriers to resolution in ideologically based negotiations: The role of values and institutions. Academy of Management Review, 27, 4157.CrossRefGoogle Scholar
Wallbott, H. G. (1998). Bodily expression of emotion. European Journal of Social Psychology, 28, 879896.3.0.CO;2-W>CrossRefGoogle Scholar
Waller, B. M., Cray Jr, J. J., & Burrows, A. M. (2008). Selection for universal facial emotion. Emotion, 8, 435439.CrossRefGoogle ScholarPubMed
Walter, F., & Bruch, H. (2008). The positive group affect spiral: A dynamic model of the emergence of positive affective similarity in work groups. Journal of Organizational Behavior, 29, 239261.CrossRefGoogle Scholar
Walter, F., Cole, M. S., & Humphrey, R. H. (2011). Emotional intelligence: Sine qua non of leadership or folderol? Academy of Management Perspectives, 25, 4559.CrossRefGoogle Scholar
Walter, F., Cole, M. S., Van der Vegt, G. S., Rubin, R. S., & Bommer, W. H. (2012). Emotion recognition and emergent leadership: Unraveling mediating mechanisms and boundary conditions. The Leadership Quarterly, 23, 977991.CrossRefGoogle Scholar
Wang, L., Northcraft, G., & Van Kleef, G. A. (2012). Beyond negotiated outcomes: The hidden costs of anger expression in dyadic negotiation. Organizational Behavior and Human Decision Processes, 119, 5463.CrossRefGoogle Scholar
Wang, M., Liao, H., Zhan, Y., & Shi, J. (2011). Daily customer mistreatment and employee sabotage against customers: Examining emotion and resource perspectives. Academy of Management Journal, 54, 312334.CrossRefGoogle Scholar
Waples, E. P., & Connelly, S. (2008). Leader emotions and vision implementation: Effects of activation potential and valence. In Humphrey, R. H. (Ed.), Affect and emotions: New directions in management theory and research (pp. 6796). Charlotte, NC: Information Age Publishing.Google Scholar
Watson, D. (1988). Intraindividual and interindividual analyses of positive and negative affect: Their relation to health complaints, perceived stress, and daily activities. Journal of Personality and Social Psychology, 54, 10201030.CrossRefGoogle ScholarPubMed
Watson, D., Clark, L. A., & Carey, G. (1988). Positive and negative affectivity and their relation to anxiety and depressive disorders. Journal of Abnormal Psychology, 97, 346353.CrossRefGoogle ScholarPubMed
Watson, D., Clark, L. A., & Tellegen, A. (1988). Development and validation of brief measures of positive and negative affect: The PANAS scales. Journal of Personality and Social Psychology, 54, 10631070.CrossRefGoogle ScholarPubMed
Waxer, P. H. (1974). Nonverbal cues for depression. Journal of Abnormal Psychology, 83, 319322.CrossRefGoogle ScholarPubMed
Weber, J. M., Kopelman, S., & Messick, D. M. (2004). A conceptual review of decision making in social dilemmas: Applying a logic of appropriateness. Personality and Social Psychology Review, 8, 281307.CrossRefGoogle ScholarPubMed
Webster, D. M., & Kruglanski, A. W. (1994). Individual differences in need for cognitive closure. Journal of Personality and Social Psychology, 67, 10491062.CrossRefGoogle ScholarPubMed
Webster, D. M., Richter, L., & Kruglanski, A. W. (1996). On leaping to conclusions when feeling tired: Mental fatigue effects on impressional primacy. Journal of Experimental Social Psychology, 32, 181195.CrossRefGoogle Scholar
Wegener, D. T., & Petty, R. E. (1994). Mood management across affective states: The hedonic contingency hypothesis. Journal of Personality and Social Psychology, 66, 10341048.CrossRefGoogle ScholarPubMed
Weiner, B. (1986). An attributional theory of motivation and emotion. New York: Springer.CrossRefGoogle Scholar
Weisbuch, M., & Adams, R. B. Jr. (2012). The functional forecast model of emotion expression processing. Social and Personality Psychology Compass, 6/7, 499514.CrossRefGoogle Scholar
Weisbuch, M., & Ambady, N. (2008). Affective divergence: Automatic responses to others’ emotions depend on group membership. Journal of Personality and Social Psychology, 95, 10631079.CrossRefGoogle ScholarPubMed
Weiss, H. M., & Cropanzano, R. (1996). Affective events theory: A theoretical discussion of the structure, causes, and consequences of affective experiences at work. Research in Organizational Behavior, 18, 174.Google Scholar
Weng, H. C. (2008). Does the physician’s emotional intelligence matter? Impacts of the physician’s emotional intelligence on the trust, patient-physician relationship, and satisfaction. Health Care Management Review, 33, 280288.CrossRefGoogle ScholarPubMed
Wierzbicka, A. (1994). Emotion, language, and cultural scripts. In Kitayama, S. & Markus, H. R. (Eds.), Emotion and culture: Empirical studies of mutual influence. Washington, DC: American Psychological Association.Google Scholar
Wild, B., Erb, M., & Bartels, M. (2001). Are emotions contagious? Evoked emotions while viewing emotionally expressive faces: Quality, quantity, time course, and gender differences. Psychiatry Research, 102, 109124.CrossRefGoogle ScholarPubMed
Williams, K. D. (2007). Ostracism. Annual Review of Psychology, 58, 425452.CrossRefGoogle ScholarPubMed
Williams, M. (2007). Building genuine trust through interpersonal emotion management: A threat regulation model of trust and collaboration across boundaries. Academy of Management Review, 32, 595621.CrossRefGoogle Scholar
Winkielman, P., Zajonc, R. B., & Schwarz, N. (1997). Subliminal affective priming resists attributional interventions. Cognition & Emotion, 11, 433465.CrossRefGoogle Scholar
Wolff, S. B., Pescosolido, A. T., & Druskat, V. U. (2002). Emotional intelligence as the basis of leadership emergence in self-managing teams. The Leadership Quarterly, 13, 505522.CrossRefGoogle Scholar
Wrede, O., Ask, K., & Strömwall, L. A. (2015). Sad and exposed, angry and resilient? Effects of crime victims’ emotional expressions on perceived need for support. Social Psychology, 46, 5564.CrossRefGoogle Scholar
Wubben, M. J., De Cremer, D., & Van Dijk, E. (2009a). How emotion communication guides reciprocity: Establishing cooperation through disappointment and anger. Journal of Experimental Social Psychology, 45, 987990.CrossRefGoogle Scholar
Wubben, M. J., De Cremer, D., & Van Dijk, E. (2009b). When and how communicated guilt affects contributions in public good dilemmas. Journal of Experimental Social Psychology, 45, 1523.CrossRefGoogle Scholar
Yee, J. L., & Greenberg, M. S. (1998). Reactions to crime victims: Effects of victims’ emotional state and type of relationship. Journal of Social and Clinical Psychology, 17, 209226.CrossRefGoogle Scholar
Yoo, S. H., Clark, M. S., Lemay, E. P., Salovey, P., & Monin, J. K. (2011). Responding to partners’ expression of anger: The role of communal motivation. Personality and Social Psychology Bulletin, 37(2), 229241.CrossRefGoogle ScholarPubMed
Yukl, G. A. (2010). Leadership in organizations (7th ed). Upper Saddle River, NJ: Pearson.Google Scholar
Zajonc, R. B. (1980). Feeling and thinking: Preferences need no inferences. American Psychologist, 35, 151175.CrossRefGoogle Scholar
Zapf, D., & Holz, M. (2006). On the positive and negative effects of emotion work in organizations. European Journal of Work and Organizational Psychology, 15, 128.CrossRefGoogle Scholar
Zeelenberg, M. (1999). Anticipated regret, expected feedback and behavioral decision making. Journal of Behavioral Decision Making, 12, 93106.3.0.CO;2-S>CrossRefGoogle Scholar
Zeelenberg, M., van der Pligt, J., & Manstead, A. S. R. (1998). Undoing regret on Dutch television: Apologizing for interpersonal regrets involving actions and inactions. Personality and Social Psychology Bulletin, 24, 11131119.CrossRefGoogle Scholar
Zeman, J., & Shipman, K. (1996). Children’s expression of negative affect: Reasons and methods. Developmental Psychology, 32, 842849.CrossRefGoogle Scholar

Save book to Kindle

To save this book to your Kindle, first ensure [email protected] is added to your Approved Personal Document E-mail List under your Personal Document Settings on the Manage Your Content and Devices page of your Amazon account. Then enter the ‘name’ part of your Kindle email address below. Find out more about saving to your Kindle.

Note you can select to save to either the @free.kindle.com or @kindle.com variations. ‘@free.kindle.com’ emails are free but can only be saved to your device when it is connected to wi-fi. ‘@kindle.com’ emails can be delivered even when you are not connected to wi-fi, but note that service fees apply.

Find out more about the Kindle Personal Document Service.

  • References
  • Gerben A. van Kleef, Universiteit van Amsterdam
  • Book: The Interpersonal Dynamics of Emotion
  • Online publication: 05 April 2016
  • Chapter DOI: https://doi.org/10.1017/CBO9781107261396.013
Available formats
×

Save book to Dropbox

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Dropbox.

  • References
  • Gerben A. van Kleef, Universiteit van Amsterdam
  • Book: The Interpersonal Dynamics of Emotion
  • Online publication: 05 April 2016
  • Chapter DOI: https://doi.org/10.1017/CBO9781107261396.013
Available formats
×

Save book to Google Drive

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Google Drive.

  • References
  • Gerben A. van Kleef, Universiteit van Amsterdam
  • Book: The Interpersonal Dynamics of Emotion
  • Online publication: 05 April 2016
  • Chapter DOI: https://doi.org/10.1017/CBO9781107261396.013
Available formats
×