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23 - Workplace and Institutional Discourse

from Part II - Topics and Settings in Sociopragmatics

Published online by Cambridge University Press:  01 April 2021

Michael Haugh
Affiliation:
University of Queensland
Dániel Z. Kádár
Affiliation:
Hungarian Research Institute for Linguistics, and Dalian University of Foreign Languages
Marina Terkourafi
Affiliation:
Leiden University
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Summary

Language use in the workplace setting has become an increasingly popular area of research within sociolinguistics. The original focus of analysis was conversations between professionals and laypeople (institutional talk), quickly extending to interactions between colleagues in their everyday workplace talk (workplace discourse). The major interest throughout this expansion can be summed up as the intersection between power and politeness. In line with wider developments in pragmatics, analyses adopting a (revised) Brown and Levinsonian approach are now outnumbered by interactional and discursive approaches to politeness and, more recently, impoliteness. In parallel with theoretical advances, the research agenda has moved from the enactment of speech acts at the level of utterance (notably directives, disagreements and aspects of meeting management) to the impact of interactional context/s (especially the workplace Community of Practice) and the role of wider discourses in the negotiation of meaning making between interactants. A focus on metapragmatics and ideologies extends these concepts even further, offering the opportunity for more nuanced reflections on sociopragmatic issues. The discussion is illustrated by analyses from workplace discourse scholars, including examples from our own research carried out over the past twenty years.

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Publisher: Cambridge University Press
Print publication year: 2021

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