The potential of digital solutions and legal tech (LT) for increasing access to justice is real. Although many LT developments focus on innovation of law practices, in several countries we see LT as champion of access to justice. These typically are new types of players in the market that provide legal services directly to the public. Even though practice-based evidence shows their positive impact, legal services regulations struggle to catch up and facilitate these developments. They, as a matter of fact, may actually hamper access to justice improvements. In that respect, it is illustrative that private investors acknowledge the potential of LT, but only dared to invest 2.8 per cent of their $1 billion total investments in 2018 in customer-facing services.1