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Published online by Cambridge University Press: 24 March 2022
This chapter discusses results for user-facing services that show whether the services show biases towards specific groups of users, whether they comply with policies, laws, and regulations, and how they use user data in providing their services. The chapter first focuses on network-level services, such as server-side blocking and the provision of wireless internet access. Then, the chapter discusses web-based services, including privacy policies, search, social networks, and e-commerce. The chapter closes by discussing results for mobile services, such as the characteristics of app stores, third-party libraries, and apps.
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