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6 - Mistakes

We’ve Made a Few

Published online by Cambridge University Press:  27 January 2022

Anne McLaughlin
Affiliation:
North Carolina State University
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Summary

We learn from stories. Accident analysis and classification is the method by which we gain wisdom from the past to protect ourselves in the future. The scene is set in the sleepy seaside villages near the Fukushima Nuclear plant as tsunami waves close in - no one is yet aware of the second looming disaster which will render the area uninhabitable for years. This chapter explores human error, how we study and classify it, and, most importantly, how we can prevent it. A famous and easily understandable analogy, the Swiss Cheese Model, illustrates how multiple smaller flaws align to cause disastrous accidents. Fukushima is a story of human error and failures at one level of the model, but Chernobyl is the prime example of failures at every level: Chernobyl was a question of when, not if. Quotes from the Chernobyl workers detail both their interpersonal working relationships and the unfolding accident. This includes a personal favorite quote, from a Chernobyl manager described as “slow-witted, quarrelsome, and difficult” by his comrades: “You goddamn idiots, you haven’t a clue! You’ve screwed everything up, you boobs! You’re ruining the experiment! I can’t believe what a bunch of assholes you are!”

Type
Chapter
Information
All Too Human
Understanding and Improving our Relationships with Technology
, pp. 65 - 80
Publisher: Cambridge University Press
Print publication year: 2022

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  • Mistakes
  • Anne McLaughlin, North Carolina State University
  • Book: All Too Human
  • Online publication: 27 January 2022
  • Chapter DOI: https://doi.org/10.1017/9781009026093.008
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  • Mistakes
  • Anne McLaughlin, North Carolina State University
  • Book: All Too Human
  • Online publication: 27 January 2022
  • Chapter DOI: https://doi.org/10.1017/9781009026093.008
Available formats
×

Save book to Google Drive

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Google Drive.

  • Mistakes
  • Anne McLaughlin, North Carolina State University
  • Book: All Too Human
  • Online publication: 27 January 2022
  • Chapter DOI: https://doi.org/10.1017/9781009026093.008
Available formats
×